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won't see printer

Discussion in 'Windows 7 Help' started by talkingrock, Mar 9, 2015.

  1. talkingrock

    talkingrock Established Techie7 Member

    This laptop travels and uses different printers. At one point, it would not allow me to change the default printer, until/unless I removed the second location printer. It still has the drivers in it, but I cannot get it to install the second printer, even though the printer is still on the program list. Ideas? Thanks!
     
  2. talkingrock

    talkingrock Established Techie7 Member

    It has successfully operated with both printers, and allowed me to switch as needed in the past.
     
  3. Digerati

    Digerati Super Moderator Techie7 Moderator

    Not sure what you mean by program list.

    What I have seen happen when computers are used at different locations is the printers end up having the same IP address on the different "local" networks. If possible, assigning unique "static" (permanent) IP addresses (at least to printers under your control), then uninstalling and reinstalling the printer may help.
     
  4. talkingrock

    talkingrock Established Techie7 Member

    Now sees no printer on the list of programs, or on the devices list. I downloaded the drivers fresh (latest versions on the company website), but they won't install!
     
  5. Digerati

    Digerati Super Moderator Techie7 Moderator

    Do you get any errors when installing?

    And note you generally install the drivers first, then connect the printer.
     
  6. talkingrock

    talkingrock Established Techie7 Member

    Got it fixed! Geek squad found a virus that was preventing the printer from installing. NOW it works! THANKS!!!
     
  7. Digerati

    Digerati Super Moderator Techie7 Moderator

    Hmmm, first time I heard of malware preventing a printer install. But glad they got it sorted out. But now, you need to make sure you don't get infected again because that should never have happened. :( What are you using for security?

    On all my Windows 7 systems, I use Windows own Windows Firewall and Microsoft Security Essentials (MSE). I also periodically run Malwarebytes's Anti-Malware Free (MBAM) just to make sure I didn't let anything sneak by. Note regardless your primary scanner, you should always have a supplemental scanner for verification. So MBAM is great for that. The free version is an "on-demand" scanner that you should probably manually run at least once a week.

    But note because MBAM Premium coexists well with other real-time scanners, I have no problems recommending purchasing MBAM Premiums and running it full time too. Since you regularly connect to multiple networks, I buying MBAM Premium. The Premium version includes a real-time scanner and I run it on my primary W7 and W8 systems along with MSE (or the new Windows Defender on W8).

    And also part of "practicing safe computing", you need to make sure you keep Windows updates and you avoid risky behavior such as participating in illegal filesharing via Torrents and P2P sites, visiting illegal pornography and gambling sites, or being "click happy" on unsolicited downloads, attachments, and links.