I'm trying to assist an elderly friend whose WLM has gone haywire. She is unable to receive e-mails in her Quick View Box. The only ones showing are those from 2011 and backwards. I have checked that her e-mails from her two accounts - Talktalk and Gmail are retained on the servers. I have reset all her Properties. Repaired WLM and uninstalled WLM 12 and then re-did that but reinstalled 2011. Quick Views is showing in the left hand pane. All her e-mails pop up at the appropriate time in her two IN-boxes so I am just totally confused. Please can someone put me out of my misery?