I'm working on a Dell Inspiron 531 using Vista Home Premium. Over the last two weeks I have found that I am unable to see various videos and images. I have uninstalled and reinstalled Flash Player a number of times, having difficulty with getting a response to say that it was installed but all seems to be well now. BTW I use Firefox as my main browser, but Chrome for Facebook. Examples; When in Youtube I can watch TV shows but not film clips or peoples own uploads or my own uploads come to that. Sometimes I just get a black screen, sometimes a message saying "An error occurred. Please try again later". I cannot watch any video material on the BBC news website. BBC i-player doesn't work - I just get a pink circle going round for ever When using Rightmove I go into Streetview and just get a white screen. The last straw, which prompted my cry for help, was that I cannot see census images on my Ancestry.co.uk account. I just get a white screen. I've tried to find out what system they use but cannot find the information. The first time I noticed a problem was when someone sent me a WeTransfer file which refused to open - again I got the loading circle for ever. As it's the only one I have ever received I just dismissed it but I now realise it's probably all linked? Any ideas please? I'm not a techie, (so please go easy on me )just someone who likes to use my computer for lots of different things two web-sites to maintain apart from anything else.