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Winodws Live Mail

Discussion in 'Windows 7 Help' started by Corinda, May 2, 2011.

  1. Corinda

    Corinda Techie7 New Member


    I hope this is the right place to ask this question. If not, perhaps someone would be kind enough to move it.

    I don't use Windows Live Mail myself, but a friend who does has a problem.

    I don't have immediate access to her computer, so can't send a screenshot, but, basically, she has TWO duplicate email accounts on the left-hand side of the page.

    If it makes it any clearer, the first one - which is her name@her service provider is labelled as her 'default account'. (And the 'make this my default account' option is greyed-out.)

    The one immediately below is also her name@her service provider. It has the option to become the default account.

    If an email arrives it goes into both accounts so she has two of everything..

    My question is: can she safely press the 'remove account' button for the second account, without automatically deleting both because they have the same details?

    And why are there two accounts? My friend seems to think she didn't always have both. It may be that they were set up for her by the people who sold her the computer. She's not sure. She's a bit scatter-brained and certainly couldn't have set them up herself. Can it be done accidentally?

    Thanks for any help you can give me.

    Last edited: May 2, 2011
  2. Digerati

    Digerati Super Moderator Techie7 Moderator

    I don't know. I don't use it either. Hopefully, someone experienced with WLM will come by. But, she should be able to save, backup, or export all her saved mail and settings, then delete both accounts, and start over and create a new one and hopefully, in theory, not lose any of her mail. See How to Backup Windows Live Mail Accounts, Contacts and Messages « The Field Guide
  3. Corinda

    Corinda Techie7 New Member

    I think I now have the answer - though haven't tried it out yet. But thanks for responding and for the back-up advice which I'll try in conjunction with the other possible solution. My friend's away at the moment, but I hope to sort this one out within the next week - one way or the other.
  4. Digerati

    Digerati Super Moderator Techie7 Moderator

    How about sharing it here so others may learn too? Keep us posted please.