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ialmdev5.DLL Please Help!

Discussion in 'Drivers' started by Missash_, Jul 5, 2009.

  1. Missash_

    Missash_ Techie7 New Member

    Hi there,

    I have recently bought and installed Sims 3.
    However everytime I go to create a new sim the screen freezes, turns blue with write writing.

    It says something about a file: 'ialmdev5.DLL PAGE_FAULT_IN_NONPAGED_AREA

    stop: 0x00000050 (0xE28B4000, 0x00000001, 0xBF04963F, 0x00000001)
    ialmdev5.DLL- address BF04963F base at BF043000 datastamp 44230744

    I have alsolutly no idea what this means, but after looking it up online I found a couple of people who had been having the same problem. However they were just told to update there video driver. I've tried this a few times and it hasn't changed anything!

    Can someone please help me...
     
  2. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    ialmdev5.DLL is part of your Intel video driver.
    Reinstall video driver.
     
  3. Missash_

    Missash_ Techie7 New Member

    sorry to be dumb but... how do i do that??
     
  4. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    There is nothing dumb about not being computer expert :)
    What's your computer brand, and model?
     
  5. Missash_

    Missash_ Techie7 New Member

    Its a Dell Dimension 3100 :)
     
  6. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    Download fresh driver from here: Drivers and Downloads
    Do nothing about it, yet.

    Go Start>Run, type in:
    devmgmt.msc
    Click OK.

    Device Manager will open.
    Expand Display adapters
    Right click on listed there Intel adapter.
    Click Properties, then Driver tab.
    Click Uninstall button.

    Install freshly downloaded driver.
    Restart computer.
     
  7. Missash_

    Missash_ Techie7 New Member

    Ok, I've done what you suggested.
    Tried to load up Sims 3 and the same thing happened except a slightly different code came up.

    Sorry for being a pain..

    I took a note of the full message:

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    The problem seems to be caused by the following file: ialmdev5.DLL

    PAGE_FAULT_IN_NONPAGE_AREA

    If this is the first time you have seen this stop error screen restart your computer.
    If this screen appears again then follow these steps:
    Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware of software manufacture for any windows update you might need.

    If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing.

    If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advance start up options then select safe mode.

    Technical Infomation:

    ***stop: 0x0000005 (0xE2AC6000, 0x00000001, 0xBF04963F, 0x00000001)

    ***ialmdev5.DLL - address BF04963F base at BF043000, datastamp 44230744


    That took ages to type.. ha!

    Any chance you know what the above means??

    x
     
  8. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    Open Windows Explorer.
    Navigate to: C:\Windows\Minidump folder.
    If you see any .dmp files, zip all of them, and attach zipped file to your next reply.
    Vista users You may need to copy .dmp files, paste them into some other folder, or desktop, and zip them there.
     
  9. Missash_

    Missash_ Techie7 New Member

    For some reason my computer wont let me add any attachments to this reply.. comes up saying error on page?
    is there any other way i can send them to you?
     
  10. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    Did you zip dmp files?
     
  11. Missash_

    Missash_ Techie7 New Member

    yep, and I have the file. But the reply webpage won't let me add an attachment, in the bottom left hand side it keeps saying 'error on page' everytime i try and click on it
     
  12. broni

    broni Malware Annihilator Techie7 Moderator Head Security

  13. Missash_

    Missash_ Techie7 New Member

  14. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    The file couldn't be uploaded here, because it was huge.
    I can see, you have a long history of crashes, dating back to 2005.
    Obviously, it's impossible for me to look at all those old ones, so let's see what the latest crashes say.

    All July crashes come from the file, ialmdev5.DLL
    Does the error happen with Sims only, or you have some other problems as well?
     
  15. Missash_

    Missash_ Techie7 New Member

    Only with Sims, apart from that the computer runs fine!
    any ideas what it could be? or how to fix it?
     
  16. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    Please, post some computer info:
    - processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
    - hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")

    Sims 3 minimum requirements...

    FOR WINDOWS XP
    * Windows XP (Service Pack 2)
    * 2.0 GHz P4 processor or equivalent
    * 1 GB RAM
    * At least 6.5 GB of hard drive space with at least 1 GB additional space for custom content
    * 128 MB Video Card with support for Pixel Shader 2.0
     
  17. Missash_

    Missash_ Techie7 New Member

    I have the following:

    Dell Dimensions DV051
    Intel(R)
    Pentium (R) 4 CPU 3.00GHz
    2.99GHz, 1.99GB of RAM
    5.42GB Free Space

    Intel(R) 82915G/GV/910GL Express Chipset Family..
     
  18. Missash_

    Missash_ Techie7 New Member

    Oh and its Windows XP (Service Pack 3)
     
  19. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    5.42GB Free Space out of?
     
  20. Missash_

    Missash_ Techie7 New Member

    out of 145GBz
    sorry