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Again??

Discussion in 'Drivers' started by Anny, Apr 22, 2005.

  1. Anny

    Anny Techie7 New Member

    Turns off

    Hello, i would like to now if someone can help me with this annoying problem. When i´m in the internet searching for something, the computer turns off and starts again, and it appears a blue window with a message. Then, it comes a message saying that occured an error and to send the error report to microsoft. i sent it and it says:

    Solution found: install missing updates
    Thank you for submitting an error report. The error was likely caused by:
    Surfboard 4100/4200 (netmotcm.sys)
    your computer is missing updates that can fix or prevent the problem you reported.
    Click the following link to install recommended updates from the Windows Update website:
    then i do the update but my computer is already updated. This occurs very frequently, im tired of that. It might be any virus?? but im well protected...Pleaseee heellpp. Thanks :(
     
  2. brain_damage

    brain_damage D-A-L Team Member (UK)

    Re: Turns off

    Surfboard 4100/4200 is the name of your USB modem. what O/S are you running?
     
  3. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    Re: Turns off

    There are some drivers here:
    http://broadband.motorola.com/noflash/surfboard.html

    Also change this setting to get further error messages:rt. click My Computer then click Properties then Advanced then Startup and Recovery Settings then unclick Automatically restart

    Also: look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
    Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
    Open the system as well as the application tabs & look for X errors. Click error line for details.
    Post back the source & event id especially of errors that seem to coincide with a crash.
     
  4. Anny

    Anny Techie7 New Member

    Re: Turns off

    thanks for your reply. I will tell u the errors that ive found in the event manager:

    Source: W32Time ID: 29

    Source: System error ID: 1003

    Source: acpiec ID:1

    Source: service control manager ID: 7023

    Source: windows update agent ID: 16

    Source: IPNATHLP ID: 32003

    Source: Dhcp ID: 1001

    thank u for your time
     
  5. brain_damage

    brain_damage D-A-L Team Member (UK)

    Re: Turns off

    Have you tried running the modem thru' a ethernet (lan) cable instead of the USB ?
    I take it you have a lan socket on your PC ?
     
  6. Anny

    Anny Techie7 New Member

    Re: Turns off

    no, i haven't tried that. My notebook got a wireless lan..., its internal right? dont know if have a lan socket. But do u think the problem is in the modem??
     
  7. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    Re: Turns off

    The errors you posted are hardware & or drivers & they tend towards networking & connectivity issues so the modem is suspect as was pointed out to you in the first error.

    Here is another driver brought up from netmotcm.sys
    Altho it is a few years old.

    http://www.modem-drivers.com/drivers/77/77622.htm

    If you turned off the automatic reboot & can copy the error screen that would be helpfull. Also do a search from start/search/.dmp
    Do you have any recent .dmp files?
     
  8. Anny

    Anny Techie7 New Member

    Re: Turns off

    well, the search that i´ve done result on this:the newest .dmp files are Mini042305-01.dmp and Mini042305-02.dmp that are in C:windows/Minidump.

    the errors that i´ve received in the blue screen once says: Documents and Settings/Ana/Local definitions/temporary internet files/content.IE5/45I78LMB/i1[1].js and so many frases like this, only changes the content.

    Then i did what u said and unclic the automatic reeboot and showed a message more or less like this: That it was detected a problem and windows was shut down.

    BAD_POOL_CALLER

    Technical information:

    STOP: 0x000000C2 (0x00000007, 0x00000CD4, 0x020A0008, 0x83D957D0).

    this is really giving me a headache...what should i do more?
     
  9. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    Re: Turns off

    Relax ;)


    The following process will give us the precise data to determine the precise issue.

    1) Download and install the
    Debugging Tools from Microsoft
    2) Download and install this
    debugwiz
    3) Open the Wiz & Browse to, or paste in the path to, your MEMORY.DMP or latest .dmp file.
    4) After the Wiz creates a Text document post it back to this thread.
     
  10. Anny

    Anny Techie7 New Member

    Re: Turns off

    im having a little problems doing what u said...can u explain more detailed how i do the 3 step?? thanksss...
     
  11. Anny

    Anny Techie7 New Member

    Re: Turns off

    more info that i took from the event viewer:

    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 66 000000f
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 32 2c 20 000002,
    0038: 38 32 66 39 65 63 36 38 82f9ec68
    0040: 2c 20 38 32 66 33 33 30 , 82f330
    0048: 30 38 2c 20 38 34 32 37 08, 8427
    0050: 63 39 63 38 c9c8


    source: system error
    ID: 1003

    0000: 74737953 45206d65 726f7272 72452020
    0010: 20726f72 65646f63 30303020 66303030
    0020: 50202065 6d617261 72657465 30302073
    0030: 30303030 202c3230 39663238 38366365
    0040: 3238202c 30333366 202c3830 37323438
    0050: 38633963

    good luckkkkkk and hellppp
     
  12. Anny

    Anny Techie7 New Member

    Re: Turns off

    sorry, posted it in the wrong place...

    more info that i took from the event viewer:

    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 66 000000f
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 32 2c 20 000002,
    0038: 38 32 66 39 65 63 36 38 82f9ec68
    0040: 2c 20 38 32 66 33 33 30 , 82f330
    0048: 30 38 2c 20 38 34 32 37 08, 8427
    0050: 63 39 63 38 c9c8


    source: system error
    ID: 1003

    0000: 74737953 45206d65 726f7272 72452020
    0010: 20726f72 65646f63 30303020 66303030
    0020: 50202065 6d617261 72657465 30302073
    0030: 30303030 202c3230 39663238 38366365
    0040: 3238202c 30333366 202c3830 37323438
    0050: 38633963

    good luckkkkkk and hellppp
     
  13. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    Re: Turns off


    3) Open the Wiz & Browse to, or paste in the path to, your MEMORY.DMP or latest .dmp file.

    Open the folder where you downloaded http://www.d-a-l.com/help/attachment.php?attachmentid=127 & click on debugwiz.exe

    Browse to the location where you found your .dmp file.

    Let us know if you need further help. No problem ;)

    Your latest error is a repitition of the past. Hopefully we can get a .dmp to analyse.
     
  14. Anny

    Anny Techie7 New Member

    Re: Turns off

    Hi, sorry my delay... here it goes the text:.hope u can help me..byeee

    Opened log file 'c:\debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.4.0007.2
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini042705-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe -
    Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 2600.xpsp_sp2_gdr.050301-1519
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
    Debug session time: Wed Apr 27 18:49:53.875 2005 (GMT+1)
    System Uptime: 0 days 0:02:57.641
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntkrnlmp.exe -
    Loading Kernel Symbols
    ........................................................................................................................................
    Loading unloaded module list
    ...........
    Loading User Symbols
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for USBPORT.SYS -
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck FE, {2, 832b6008, 831e6678, 8320aec8}

    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    *** ERROR: Module load completed but symbols could not be loaded for NetMotCM.sys
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for NDIS.sys -
    Probably caused by : NetMotCM.sys ( NetMotCM+bcd )

    Followup: MachineOwner
    ---------

    1: kd> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arguments:
    Arg1: 00000002, BAD_URB The USB client driver has submitted a URB that is
    still attached to another IRP still pending in the bus
    driver.
    Arg2: 832b6008, Address of pending IRP.
    Arg3: 831e6678, Address of IRP passed in.
    Arg4: 8320aec8, Address URB that caused the error.

    Debugging Details:
    ------------------

    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************

    FAULTING_MODULE: 804d7000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 3be7ec01

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0xFE

    LAST_CONTROL_TRANSFER: from f72893b5 to 805371aa

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    f7988d80 f72893b5 000000fe 00000002 832b6008 nt!KeBugCheckEx+0x1b
    f7988db0 f728f07e 8426a028 83e96008 586b6b66 USBPORT+0x63b5
    f7988e14 f72901f6 02378cf0 ffffffff 804e56fc USBPORT+0xc07e
    f7988e44 f7297198 831c3250 f7988e7c f7296d5c USBPORT+0xd1f6
    f7988e50 f7296d5c 8426a028 831e6678 8320aec8 USBPORT+0x14198
    f7988e7c f729bdfe 83ea8030 8426a028 00000090 USBPORT+0x13d5c
    f7988e9c f72851e2 83ea8030 831e6678 831e6678 USBPORT!USBPORT_RegisterUSBPortDriver+0x2fc
    f7988ec0 804e13d9 831e6754 83ea8188 8320aec8 USBPORT+0x21e2
    f7988ed8 f76c12d9 831e6678 83ea8030 831e6678 nt!IofCallDriver+0x32
    f7988ef8 f76c1afa 83f048f8 831e6678 833572a8 usbhub+0x42d9
    f7988f14 f76bf1d8 8320aec8 831e6678 f7988f58 usbhub+0x4afa
    f7988f24 804e13d9 83246390 831e6678 832218f0 usbhub+0x21d8
    f7988f58 ef88bbcd 00000001 833576b4 00000042 nt!IofCallDriver+0x32
    f7988f90 ef88be0a 00000003 832a8900 833575b8 NetMotCM+0xbcd
    f7988fa8 f7417fca 00000000 83f3f300 00000000 NetMotCM+0xe0a
    f7988fcc 804dcd22 833575e0 833575b8 84957a30 NDIS!NdisMSetTimer+0x90
    f77dd980 00000000 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x4c0


    FOLLOWUP_IP:
    NetMotCM+bcd
    ef88bbcd 85c0 test eax,eax

    SYMBOL_STACK_INDEX: d

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: NetMotCM+bcd

    MODULE_NAME: NetMotCM

    IMAGE_NAME: NetMotCM.sys

    STACK_COMMAND: kb

    BUCKET_ID: WRONG_SYMBOLS

    Followup: MachineOwner
    ---------

    eax=f77dd13c ebx=832b6008 ecx=00000000 edx=00000005 esi=8426a0ec edi=832b6008
    eip=805371aa esp=f7988d68 ebp=f7988d80 iopl=0 nv up ei ng nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
    nt!KeBugCheckEx+0x1b:
    805371aa 5d pop ebp
    ChildEBP RetAddr Args to Child
    WARNING: Stack unwind information not available. Following frames may be wrong.
    f7988d80 f72893b5 000000fe 00000002 832b6008 nt!KeBugCheckEx+0x1b
    f7988db0 f728f07e 8426a028 83e96008 586b6b66 USBPORT+0x63b5
    f7988e14 f72901f6 02378cf0 ffffffff 804e56fc USBPORT+0xc07e
    f7988e44 f7297198 831c3250 f7988e7c f7296d5c USBPORT+0xd1f6
    f7988e50 f7296d5c 8426a028 831e6678 8320aec8 USBPORT+0x14198
    f7988e7c f729bdfe 83ea8030 8426a028 00000090 USBPORT+0x13d5c
    f7988e9c f72851e2 83ea8030 831e6678 831e6678 USBPORT!USBPORT_RegisterUSBPortDriver+0x2fc
    f7988ec0 804e13d9 831e6754 83ea8188 8320aec8 USBPORT+0x21e2
    f7988ed8 f76c12d9 831e6678 83ea8030 831e6678 nt!IofCallDriver+0x32
    f7988ef8 f76c1afa 83f048f8 831e6678 833572a8 usbhub+0x42d9
    f7988f14 f76bf1d8 8320aec8 831e6678 f7988f58 usbhub+0x4afa
    f7988f24 804e13d9 83246390 831e6678 832218f0 usbhub+0x21d8
    f7988f58 ef88bbcd 00000001 833576b4 00000042 nt!IofCallDriver+0x32
    f7988f90 ef88be0a 00000003 832a8900 833575b8 NetMotCM+0xbcd (FPO: [Non-Fpo])
    f7988fa8 f7417fca 00000000 83f3f300 00000000 NetMotCM+0xe0a (FPO: [EBP 0xf7988fcc] [4,0,4])
    f7988fcc 804dcd22 833575e0 833575b8 84957a30 NDIS!NdisMSetTimer+0x90
    f77dd980 00000000 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x4c0
    start end module name
    804d7000 806fe000 nt ntkrnlmp.exe Wed Mar 02 00:57:27 2005 (42250F77)
    806fe000 8071ed00 hal halmacpi.dll Wed Aug 04 06:59:09 2004 (41107B2D)
    bf800000 bf9c0580 win32k win32k.sys Wed Mar 02 01:06:42 2005 (422511A2)
    bf9c1000 bf9d2580 dxg dxg.sys Wed Aug 04 07:00:51 2004 (41107B93)
    bf9d3000 bfa0a000 ati2dvag ati2dvag.dll Sun May 16 03:42:03 2004 (40A6D4FB)

    theres more...



    ***
     
  15. Anny

    Anny Techie7 New Member

    Re: Turns off

    continuing...

    bfa0a000 bfa42000 ati2cqag ati2cqag.dll Sun May 16 02:20:30 2004 (40A6C1DE)
    bfa42000 bfc42520 ati3duag ati3duag.dll Sun May 16 03:17:10 2004 (40A6CF26)
    bfc43000 bfcbf740 ativvaxx ativvaxx.dll Sun May 16 02:42:46 2004 (40A6C716)
    bffa0000 bffe5c00 ATMFD ATMFD.DLL Wed Aug 04 08:54:33 2004 (41109639)
    eef9d000 eefc6f00 kmixer kmixer.sys Wed Aug 04 07:07:46 2004 (41107D32)
    ef88b000 ef88e800 NetMotCM NetMotCM.sys Tue Nov 06 13:56:17 2001 (3BE7EC01)
    ef977000 ef9b7100 HTTP HTTP.sys Sat Oct 09 00:48:20 2004 (41672744)
    efc15000 efc29400 wdmaud wdmaud.sys Wed Aug 04 07:15:03 2004 (41107EE7)
    efe4a000 efe58d80 sysaudio sysaudio.sys Wed Aug 04 07:15:54 2004 (41107F1A)
    efefa000 eff4c180 srv srv.sys Wed Aug 04 07:14:44 2004 (41107ED4)
    f00b5000 f00e1400 mrxdav mrxdav.sys Wed Aug 04 07:00:49 2004 (41107B91)
    f00fe000 f0100480 osaio osaio.sys Tue Jun 01 04:45:10 2004 (40BBFBC6)
    f05e2000 f05f7580 irda irda.sys Wed Aug 04 07:00:50 2004 (41107B92)
    f0668000 f066b280 ndisuio ndisuio.sys Wed Aug 04 07:03:10 2004 (41107C1E)
    f0788000 f079f480 dump_atapi dump_atapi.sys Wed Aug 04 06:59:41 2004 (41107B4D)
    f0840000 f08ae400 mrxsmb mrxsmb.sys Wed Jan 19 04:26:50 2005 (41EDE18A)
    f08af000 f08d9a00 rdbss rdbss.sys Thu Oct 28 02:13:57 2004 (418047D5)
    f08da000 f092c000 SPBBCDrv SPBBCDrv.sys Thu Jul 22 00:08:26 2004 (40FEF76A)
    f092c000 f094dd00 afd afd.sys Wed Aug 04 07:14:13 2004 (41107EB5)
    f094e000 f0975c00 netbt netbt.sys Wed Aug 04 07:14:36 2004 (41107ECC)
    f099e000 f09e4460 symidsco symidsco.sys Fri Mar 04 02:55:44 2005 (4227CE30)
    f09e5000 f0a0d9e0 SYMFW SYMFW.SYS Sat Jan 22 05:57:51 2005 (41F1EB5F)
    f0a0e000 f0a4dda0 SYMTDI SYMTDI.SYS Sat Jan 22 05:55:40 2005 (41F1EADC)
    f0a4e000 f0a6ef00 ipnat ipnat.sys Wed Sep 29 23:28:36 2004 (415B3714)
    f0a6f000 f0ac6d80 tcpip tcpip.sys Mon Mar 14 00:55:05 2005 (4234E0E9)
    f0ac7000 f0ad9400 ipsec ipsec.sys Wed Aug 04 07:14:27 2004 (41107EC3)
    f0afa000 f0b0a980 NAVENG NAVENG.Sys Tue Mar 15 20:35:44 2005 (42374720)
    f0b0b000 f0ba3e20 NavEx15 NavEx15.Sys Tue Mar 15 20:51:30 2005 (42374AD2)
    f0ba4000 f0bb7000 SAVRTPEL SAVRTPEL.SYS Fri Dec 10 20:42:09 2004 (41BA0A21)
    f0bb7000 f0bd0a80 SYMEVENT SYMEVENT.SYS Tue Oct 19 22:18:08 2004 (41758490)
    f0bd1000 f0c28000 SAVRT SAVRT.SYS Fri Dec 10 20:42:07 2004 (41BA0A1F)
    f6d10000 f6d43200 update update.sys Wed Aug 04 06:58:32 2004 (41107B08)
    f6d72000 f6d72b80 Null Null.SYS Fri Aug 17 21:47:39 2001 (3B7D82EB)
    f6e3e000 f6e4ee00 psched psched.sys Wed Aug 04 07:04:16 2004 (41107C60)
    f6e77000 f6e77de0 osanbm osanbm.sys Mon May 31 11:46:36 2004 (40BB0D0C)
    f6e8e000 f6e8ed00 dxgthk dxgthk.sys Fri Aug 17 21:53:12 2001 (3B7D8438)
    f6ec7000 f6edd680 ndiswan ndiswan.sys Wed Aug 04 07:14:30 2004 (41107EC6)
    f6f9a000 f6f9c900 Dxapi Dxapi.sys Fri Aug 17 21:53:19 2001 (3B7D843F)
    f6fa6000 f70db7c0 AGRSM AGRSM.sys Mon Jun 07 18:45:38 2004 (40C4A9C2)
    f70dc000 f713dc00 ALCXSENS ALCXSENS.SYS Mon Feb 23 18:11:09 2004 (403A423D)
    f713e000 f7161980 portcls portcls.sys Wed Aug 04 07:15:47 2004 (41107F13)
    f7162000 f71f8700 ALCXWDM ALCXWDM.SYS Mon Jun 21 09:53:19 2004 (40D6A1FF)
    f71f9000 f720a200 Rtlnicxp Rtlnicxp.sys Tue Apr 13 13:14:12 2004 (407BD994)
    f720b000 f7232480 i2220ntx i2220ntx.sys Mon Aug 16 04:06:02 2004 (4120249A)
    f7233000 f725f9a0 SynTP SynTP.sys Fri May 07 18:44:54 2004 (409BCB16)
    f7260000 f7282680 ks ks.sys Wed Aug 04 07:15:20 2004 (41107EF8)
    f7283000 f72a5e80 USBPORT USBPORT.SYS Wed Aug 04 07:08:34 2004 (41107D62)
    f72a6000 f72b9780 VIDEOPRT VIDEOPRT.SYS Wed Aug 04 07:07:04 2004 (41107D08)
    f72ba000 f738b000 ati2mtag ati2mtag.sys Sun May 16 03:41:39 2004 (40A6D4E3)
    f73bc000 f73bef80 mouhid mouhid.sys Fri Aug 17 21:47:57 2001 (3B7D82FD)
    f73c0000 f73c2580 hidusb hidusb.sys Fri Aug 17 22:02:16 2001 (3B7D8658)
    f73e4000 f73fe580 Mup Mup.sys Wed Aug 04 07:15:20 2004 (41107EF8)
    f73ff000 f742ba80 NDIS NDIS.sys Wed Aug 04 07:14:27 2004 (41107EC3)
    f742c000 f7442780 KSecDD KSecDD.sys Wed Aug 04 06:59:45 2004 (41107B51)
    f7443000 f7466000 Fastfat Fastfat.sys Wed Aug 04 07:14:15 2004 (41107EB7)
    f7466000 f7477f80 sr sr.sys Wed Aug 04 07:06:22 2004 (41107CDE)
    f7478000 f7496780 fltMgr fltMgr.sys Wed Aug 04 07:01:17 2004 (41107BAD)
    f7497000 f74ae480 atapi atapi.sys Wed Aug 04 06:59:41 2004 (41107B4D)
    f74af000 f74cdb80 ftdisk ftdisk.sys Fri Aug 17 21:52:41 2001 (3B7D8419)
    f74ce000 f74eb500 pcmcia pcmcia.sys Wed Aug 04 07:07:45 2004 (41107D31)
    f74ec000 f74fcd80 pci pci.sys Wed Aug 04 07:07:45 2004 (41107D31)
    f74fd000 f752b080 ACPI ACPI.sys Wed Aug 04 07:07:35 2004 (41107D27)
    f754d000 f7555e00 isapnp isapnp.sys Fri Aug 17 21:58:01 2001 (3B7D8559)
    f755d000 f7567500 MountMgr MountMgr.sys Wed Aug 04 06:58:29 2004 (41107B05)
    f756d000 f7579f00 VolSnap VolSnap.sys Wed Aug 04 07:00:14 2004 (41107B6E)
    f757d000 f7585e00 disk disk.sys Wed Aug 04 06:59:53 2004 (41107B59)
    f758d000 f7599200 CLASSPNP CLASSPNP.SYS Wed Aug 04 07:14:26 2004 (41107EC2)
    f75ad000 f75b6d00 intelppm intelppm.sys Wed Aug 04 06:59:19 2004 (41107B37)
    f75bd000 f75c7380 imapi imapi.sys Wed Aug 04 07:00:12 2004 (41107B6C)
    f75cd000 f75d9180 cdrom cdrom.sys Wed Aug 04 06:59:52 2004 (41107B58)
    f75dd000 f75eb480 redbook redbook.sys Wed Aug 04 06:59:34 2004 (41107B46)
    f75ed000 f75fa380 i8042prt i8042prt.sys Wed Aug 04 07:14:36 2004 (41107ECC)
    f75fd000 f7606200 smcirda smcirda.sys Tue Nov 05 21:00:12 2002 (3DC8315C)
    f760d000 f761bb80 drmk drmk.sys Wed Aug 04 07:07:54 2004 (41107D3A)
    f761d000 f7629880 rasl2tp rasl2tp.sys Wed Aug 04 07:14:21 2004 (41107EBD)
    f762d000 f7637200 raspppoe raspppoe.sys Wed Aug 04 07:05:06 2004 (41107C92)
    f763d000 f7648d00 raspptp raspptp.sys Wed Aug 04 07:14:26 2004 (41107EC2)
    f764d000 f7655900 msgpc msgpc.sys Wed Aug 04 07:04:11 2004 (41107C5B)
    f765d000 f7666f00 termdd termdd.sys Wed Aug 04 06:58:52 2004 (41107B1C)
    f767d000 f7686480 NDProxy NDProxy.SYS Fri Aug 17 21:55:30 2001 (3B7D84C2)
    f76bd000 f76cb100 usbhub usbhub.sys Wed Aug 04 07:08:40 2004 (41107D68)
    f76dd000 f76e5700 wanarp wanarp.sys Wed Aug 04 07:04:57 2004 (41107C89)
    f76ed000 f76f7000 SYMNDIS SYMNDIS.SYS Sat Jan 22 05:57:07 2005 (41F1EB33)
    f76fd000 f7705d80 HIDCLASS HIDCLASS.SYS Wed Aug 04 07:08:18 2004 (41107D52)
    f770d000 f7715700 netbios netbios.sys Wed Aug 04 07:03:19 2004 (41107C27)
    f771d000 f7725900 Fips Fips.SYS Sat Aug 18 02:31:49 2001 (3B7DC585)
    f773d000 f774c900 Cdfs Cdfs.SYS Wed Aug 04 07:14:09 2004 (41107EB1)
    f77cd000 f77d3200 PCIIDEX PCIIDEX.SYS Wed Aug 04 06:59:40 2004 (41107B4C)
    f77d5000 f77d9900 PartMgr PartMgr.sys Sat Aug 18 02:32:23 2001 (3B7DC5A7)
    f77fd000 f7801280 usbohci usbohci.sys Wed Aug 04 07:08:34 2004 (41107D62)
    f7805000 f780b800 usbehci usbehci.sys Wed Aug 04 07:08:34 2004 (41107D62)
    f780d000 f7811440 DKbFltr DKbFltr.sys Sat Sep 13 17:27:48 2003 (3F634584)
    f7815000 f781b300 kbdclass kbdclass.sys Wed Aug 04 06:58:32 2004 (41107B08)
    f781d000 f7822d00 mouclass mouclass.sys Wed Aug 04 06:58:32 2004 (41107B08)
    f7825000 f782c700 Modem Modem.SYS Wed Aug 04 07:08:04 2004 (41107D44)
    f782d000 f7831c80 rasirda rasirda.sys Fri Aug 17 21:51:29 2001 (3B7D83D1)
    f7835000 f7839880 TDI TDI.SYS Wed Aug 04 07:07:47 2004 (41107D33)
    f783d000 f7841580 ptilink ptilink.sys Fri Aug 17 21:49:53 2001 (3B7D8371)
    f7845000 f7849080 raspti raspti.sys Fri Aug 17 21:55:32 2001 (3B7D84C4)
    f7865000 f786a200 vga vga.sys Wed Aug 04 07:07:06 2004 (41107D0A)
    f786d000 f7871a80 Msfs Msfs.SYS Wed Aug 04 07:00:37 2004 (41107B85)
    f7875000 f787c880 Npfs Npfs.SYS Wed Aug 04 07:00:38 2004 (41107B86)
    f787d000 f7882060 SYMREDRV SYMREDRV.SYS Sat Jan 22 05:58:32 2005 (41F1EB88)
    f7885000 f788c1e0 SYMIDS SYMIDS.SYS Sat Jan 22 05:59:16 2005 (41F1EBB4)
    f788d000 f7893180 HIDPARSE HIDPARSE.SYS Wed Aug 04 07:08:15 2004 (41107D4F)
    f789d000 f78a1500 watchdog watchdog.sys Wed Aug 04 07:07:32 2004 (41107D24)
    f78a5000 f78ab000 symlcbrd symlcbrd.sys Sun Aug 22 09:10:18 2004 (412854EA)
    f795d000 f7960000 BOOTVID BOOTVID.dll Fri Aug 17 21:49:09 2001 (3B7D8345)
    f7961000 f7963480 compbatt compbatt.sys Fri Aug 17 21:57:58 2001 (3B7D8556)
    f7965000 f7968700 BATTC BATTC.SYS Fri Aug 17 21:57:52 2001 (3B7D8550)
    f7969000 f796be80 ACPIEC ACPIEC.sys Fri Aug 17 21:57:55 2001 (3B7D8553)
    f796d000 f79705c0 atisgkaf atisgkaf.sys Fri Oct 24 19:23:44 2003 (3F996E30)
    f79f1000 f79f3c00 irenum irenum.sys Wed Aug 04 07:00:45 2004 (41107B8D)
    f79f9000 f79fc700 CmBatt CmBatt.sys Wed Aug 04 07:07:39 2004 (41107D2B)
    f7a09000 f7a0b580 ndistapi ndistapi.sys Fri Aug 17 21:55:29 2001 (3B7D84C1)
    f7a15000 f7a18c80 mssmbios mssmbios.sys Wed Aug 04 07:07:47 2004 (41107D33)
    f7a3d000 f7a3f280 rasacd rasacd.sys Fri Aug 17 21:55:39 2001 (3B7D84CB)
    f7a4d000 f7a4eb80 kdcom kdcom.dll Fri Aug 17 21:49:10 2001 (3B7D8346)
    f7a4f000 f7a50100 WMILIB WMILIB.SYS Fri Aug 17 22:07:23 2001 (3B7D878B)
    f7a51000 f7a52600 atiide atiide.sys Tue Mar 23 20:28:55 2004 (40609E07)
    f7a53000 f7a54b00 NTIDrvr NTIDrvr.sys Wed Jan 15 17:33:02 2003 (3E259B4E)
    f7a55000 f7a56280 USBD USBD.SYS Fri Aug 17 22:02:58 2001 (3B7D8682)
    f7a57000 f7a58100 swenum swenum.sys Wed Aug 04 06:58:41 2004 (41107B11)
    f7a59000 f7a5af00 Fs_Rec Fs_Rec.SYS Fri Aug 17 21:49:37 2001 (3B7D8361)
    f7a5b000 f7a5c080 Beep Beep.SYS Fri Aug 17 21:47:33 2001 (3B7D82E5)
    f7a5d000 f7a5e080 mnmdd mnmdd.SYS Fri Aug 17 21:57:28 2001 (3B7D8538)
    f7a5f000 f7a60080 RDPCDD RDPCDD.sys Fri Aug 17 21:46:56 2001 (3B7D82C0)
    f7a61000 f7a62640 SYMDNS SYMDNS.SYS Sat Jan 22 05:56:20 2005 (41F1EB04)
    f7a63000 f7a64100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 22:07:23 2001 (3B7D878B)
    f7b15000 f7b15d80 pciide pciide.sys Fri Aug 17 21:51:49 2001 (3B7D83E5)
    f7b16000 f7b16d80 OPRGHDLR OPRGHDLR.SYS Fri Aug 17 21:57:55 2001 (3B7D8553)
    f7b42000 f7b42c00 audstub audstub.sys Fri Aug 17 21:59:40 2001 (3B7D85BC)

    Unloaded modules:
    efb28000 efb52000 kmixer.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7bff000 f7c00000 drmkaud.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    efc8a000 efc97000 DMusic.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    efbf2000 efc15000 aec.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    efcaa000 efcb8000 swmidi.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7ac3000 f7ac5000 splitter.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f007c000 f008d000 Serial.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f785d000 f7862000 Cdaudio.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7a39000 f7a3c000 Sfloppy.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7855000 f785a000 Flpydisk.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f784d000 f7854000 Fdc.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    Closing open log file c:\debuglog.txt
     
  16. joehobart

    joehobart Techie7 New Member

    Re: Turns off

    Arg1: 00000002, BAD_URB The USB client driver has submitted a URB that is
    still attached to another IRP still pending in the bus

    NetMotCM.sys
     
  17. Anny

    Anny Techie7 New Member

    Re: Turns off

    so, whats the problem and how to resolve it? I dont understand what that means...
     
  18. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    Re: Turns off

    It is basically reiterating your first post:

    You say Windows Update has no updates for you?

    Did you check using the Custom option? This will include drivers.

    Also check the Device Manager: RT click My Computer then click Manage then Device Manager or go to start/run/ devmgmt.msc for any "!" next to the modem.

    Also check the driver date on the modem by right clicking & choosing properties in the Device Manager.

    The following driver is dated Oct 9, 2002

    NetMotCM

    If you already have this driver or later then I again suggest

    http://broadband.motorola.com/noflash/surfboard.html

    Hope this helps.
     
  19. Anny

    Anny Techie7 New Member

    Re: Turns off

    when i sent the error report(in the beggining) to windows and clic to updates, they said that windows was updated. So, what u are saying is that what i sent here said that the prob was on the modem driver?? what i did now was install that file that is in that link NetMotCM and i open the file and unzipped it to the location that was written there. do u think its enough? do u need some report to see?
     
  20. Anny

    Anny Techie7 New Member

    Re: Turns off

    now i went to the device manager to se if the date of the controller changed...but no..is still with the date 5-11-2001. once ive updated the drive the date shouldn be 2002?