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Computer restarts

Discussion in 'Drivers' started by RedHawk50, Feb 18, 2005.

  1. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    First off: do you have a manual where you could discover the intended use & effect of that Recover XP CD?

    There should be one online if you don't have it.

    Any change running without the printer etc.?
  2. RedHawk50

    RedHawk50 Techie7 New Member

    Hi jephree,
    I tried to do the DAL hardware scan 3 more times, I've posted the results below.
    I do have the manuals that came with the system. What do you,(or I) need to know?
    Disconnecting the printer seemed to have no effect, as I had 2 more restarts with it disconnected.
    However, I've left it disconnected,and disconnected everything else not essential as well.

    Here is what the hardware scan produced:

    Copy To Clipboard

    OS Information:
    Property Value

    Property Value

    Memory (RAM):
    Property Value

    Total Memory Deteced in Hardware: ~0 MB

    Disk Drives:
    Property Value

    Disk Drives:
    Property Value

    Installed Printers:
    Property Value

    Property Value

    Property Value

    Property Value

    Property Value

    Pointing Device:
    Property Value

    Sound Card:
    Property Value

    Video Card:
    Property Value

    DirectX Installation:
    Property Value
    Property Value

    Network Adapters:
    Property Value

    External Ports:
    Property Value

    Expansion Slots:
    Property Value
    Copy To Clipboard
  3. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    Search the manual for "Recover XP"

    What are the options?

    Most likely this CD will restore XP to the "factory settings", unfortunately it will remove all other data.
    But maybe your CD will do other things as well. Every manufacturer does different things.
  4. RedHawk50

    RedHawk50 Techie7 New Member

    There is no mention in either manual of the "Recover XP" disk.
    (Read both, cover to cover)

    What about the missing file: Win32k.sys?

    Was the hardware scan any help? Is it normal for there to be so little information on it?
    I KNOW the memory can't be right.
  5. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    The hardware scan was blank. I don't know why :(

    As to Win32k.sys you do have the main file
    File version 5.1.2600.2180
    Multi-User Win32 Driver

    I have about twice as many as you but they are all in the $uninstall area

    Can you post the exact make & model of your PC?

    Otherwise what happens when you insert & open the Recovery CD?

    What options does it offer?
  6. RedHawk50

    RedHawk50 Techie7 New Member

    I tried the hardware scan 3 more times, same results. Could my firewall be preventing it from scanning? I run a very tight stealth mode.

    As to Win32k.sys you do have the main file
    File version 5.1.2600.2180
    Multi-User Win32 Driver

    I'm not sure, looking in my system C:\WINDOWS\system 32, I don't see a file named WIN32k.sys. Is there a file folder in System32 that I should look in?
    However, on the Recover XP CD I DID locate the file WIN32K.sys. I copied it and put it on my desktop.

    Can you post the exact make & model of your PC?

    Where would I find that information?

    Otherwise what happens when you insert & open the Recovery CD?

    A window opens that says: Files on CD
    and shows 8 folders, named: I386, LANPLUS, CRC.SFV, QSFV221.exe, WIN51, WIN51IP,

    What options does it offer?

    I'm not sure what you're asking. When I insert the disk and open it I get the window described above.

    Thanks for your patience with my lack of tech knowledge,
  7. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    when you searched earlier you found:

    Search results for Win32k.sys

    Found 3

    File Version 5.1.2600.1106
    Multi-User Win32 Driver

    File version 5.1.2600.2180
    Multi-User Win32 Driver

    file version 5.1.2600.2180
    Multi-User Win32 Driver

    If you open the system32 folder you will see it there.

    As to make & model: for example I am using a Hewlett Packard Vectra VLI8 SP

    What does your manual say?

    There must be some info on using that recovery disk

  8. RedHawk50

    RedHawk50 Techie7 New Member

    Yes, I found the Win32k.sys file.
    How much trouble is it to replace the hard drive? This thing is dragging out much too long, it's killing my business and costing me a fortune. I feel like I would be better off to just replace the hard drive, reinstall Windows, and the other proggies, if it's something I could do myself. What do you think, jephree?
  9. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    I think you should run your recovery disk to return the machine to its' factory settings.

    I see no indication that your hard drive is a problem, plus, you would then have to buy another operating system.

    Your OEM XP only exists on that machine & via that recovery disk.

    If you know the hard drive make it can be tested via the manufacturer's diagnostics.

    Also if we knew the computer make & model we could try to find the instructions on using that recovery disk.

    Here is a good overall scan that will i.d. your drive & computer & a bunch of other stuff:

  10. RedHawk50

    RedHawk50 Techie7 New Member

    I'm having a hard time staying online long enough to do any kind of scan. It took me 20 mins. to get to this site, I had 4 freeze ups and 3 restarts. What does win32k.sys DO? I keep getting a blue screen that says if it's caused by a driver to disable it. CAN I disable it, and my pc still function?
    My computer is a NorthGate LanPlus, I tried to go to their web site but AOHell keeps giving me an error message saying :Can't find that site... THEN it gives me a list of matching sites IDENTICAL to the one they can't find. When I click on one of the link they provide, I get the SAME FREAKING ERROR MESSAGE!!!
    I can't even get House Call to work, I get error messages saying the files didn't load properly! And you SAW how the D-A-L Hardware scan came out! MAN! I'm ready to pull my F---in' hair out!!!
  11. RedHawk50

    RedHawk50 Techie7 New Member

    I've heard that the Agobot worm can do stuff like THIS!
  12. RedHawk50

    RedHawk50 Techie7 New Member

    I was able to get the scan done you suggested:

    Operating System System Model
    Windows XP Home Edition Service Pack 2 (build 2600) Lan Plus KM400-8235
    Processor a Main Circuit Board b
    2.07 gigahertz AMD Athlon XP
    128 kilobyte primary memory cache
    256 kilobyte secondary memory cache Board: KM400-8235
    Bus Clock: 166 megahertz
    BIOS: Phoenix Technologies, LTD 6.00 PG 08/05/2003
    Drives Memory Modules c,d
    120.06 Gigabytes Usable Hard Drive Capacity
    111.86 Gigabytes Hard Drive Free Space

    LITE-ON COMBO LTC-48161H [CD-ROM drive]
    3.5" format removeable media [Floppy drive]

    SAMSUNG SP1203N [Hard drive] (120.06 GB) -- drive 0, s/n 0731J1FWA01276, rev TL100-23, SMART Status: Healthy 480 Megabytes Installed Memory

    Slot 'A0' has 512 MB
    Slot 'A1' is Empty
    Slot 'A2' is Empty
    Local Drive Volumes

    c: (on drive 0) 120.06 GB 111.86 GB free

    Network Drives
    None detected
  13. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    Have you seen this:

    Win XP Recovery

    Is this the disk you have?

    If so read this & all options & I will do the same.

    I see that there is also a recovery partition on your hard drive.

    Again this will reinstall XP meaning it will delete all other data on the drive.

    If you need to get stuff off the drive consider this first.
  14. RedHawk50

    RedHawk50 Techie7 New Member

    Yes, I read it. It's starting to look like reinstalling windows is my only option.
    I'm still concerned about the Agobot worm. That's why I was considering replacing the hard drive. Clicking "fix" on 3 items in Hijack This seems to easy to be rid of it!
  15. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

  16. RedHawk50

    RedHawk50 Techie7 New Member

    I ran the recovery disk, reinstalled windows, reinstalled AOL, just had another "restart" what the hell!!!???
  17. jephree

    jephree ¨*·.¸ «.·°·..·°·.» ¸.·*¨

    I would start thinking about the hardware.

    You will find Samsung Diagnostics here:


    You will see 2 tools relavent to your situation:

    Samsung Disk Manager 10.42 (12.30.2003)
    Some old BIOSs have a capacity barrier and does not recognize the high capacity HDD. In that case, the Disk Manager will solve the capacity barrier.


    SHDIAG (Diagnostic for Old Drives) v1.25
    This program is used to diagnose the disk when the SAMSUNG hard disk is suspected to have failures. It is strongly recommended to back up your data before using this program!

    As to your RAM you can try this:

    Windows Memory Diagnostic

    Also you can try using your RAM in a different slot.

    As to checking your drive & cpu temps you can use this program & look under: Computer: Sensor


    Are all your fans working?

    If the OS is not the problem then most likely it is heat from some component.

    Was that the original Hard Drive on the machine?

    How is it partitioned?

    You can see this by right clicking My Computer then click Manage then Disk Management.
  18. BackSlash8789

    BackSlash8789 Techie7 New Member

    I think it's your power supply. My computer would restart spontaneously and even turn itself on after I shut it off before I replaced mine. I got a cheap $50 power supply from newegg.com as a replacement (500w)
  19. backspacefirst606

    backspacefirst606 Techie7 New Member

    your problem is ram, you have bad ram.