Welcome to Our Community

Wanting to join the rest of our members? Feel free to sign up today.

Sign Up
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

[Resolved] Can't remove mywebsearch!!!!!!

Discussion in 'Spyware, Adware, Viruses and Malware Removal' started by curlykale, Apr 17, 2010.

  1. curlykale

    curlykale Techie7 New Member

    Hi, can someone please help me get rid of mywebsearch. I stupidly allowed this to install on my pc and can't get rid of it. According to various websites, I am supposed to uninstall it but when I use either Windows 7's uninstall or Revo uninstaller, they can't find it! I've used spybot s&d and malwarebytes but they don't properly get rid of it.
    Please, can you help?
    Thanks.........OOps forgot to add, I use Mozilla Firefox as my browser and that's where mywebsearch shows up when I start it.
    Last edited: Apr 17, 2010
  2. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    Print these instructions out.

    NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe

    ***VERY IMPORTANT! Make sure, you update Malwarebytes before running the scans.***


    STEP 1. Download Malwarebytes' Anti-Malware: Malwarebytes' Anti-Malware:Malwarebytes to your desktop.
    (Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform Quick Scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

    RESTART COMPUTER!

    STEP 2. Download GMER: GMER - Rootkit Detector and Remover, by clicking on Download EXE button.
    Alternative downloads:
    - |MG| GMER 1.0.15.15281 Download
    - http://www.softpedia.com/get/Interne...ers/GMER.shtml
    Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
    When scan is completed, click Save button, and save the results as gmer.log
    Warning ! Please, do not select the "Show all" checkbox during the scan.
    Post the log to your next reply.

    RESTART COMPUTER

    STEP 3. Download HijackThis:
    HijackThis - Trend Micro USA
    by clicking on Installer under Version 2.0.2
    [DO NOT download version 2.0.3 (beta)]
    Install, and run it.
    Post HijackThis log.
    NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
    Do NOT attempt to "fix" anything!


    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  3. curlykale

    curlykale Techie7 New Member

    Hi and thanks,
    I managed to get it removed with spybot s&d. It took about 3 scans including scanning the memory on starting, thanks for your advice!
  4. broni

    broni Malware Annihilator Techie7 Moderator Head Security