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Adaware crashes (RESOLVED)

Discussion in 'Spyware, Adware, Viruses and Malware Removal' started by JCattell, Jan 26, 2007.

  1. JCattell

    JCattell Techie7 New Member

    Messages:
    3
    Operating System:
    Windows XP
    I have just downloaded adaware and when I ran it the PC crashed with a blue screen after scanning about 150 files. I think I may have a trojan which I picked up when I downloaded TVAnts. I attach below my HijackThis log. I should be grateful for any assistance you may be able to give me.

    Regards

    John Cattell



    Logfile of HijackThis v1.99.1
    Scan saved at 18:44:40, on 26/01/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
    C:\Program Files\Picasa2\PicasaMediaDetector.exe
    C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
    C:\WINDOWS\system32\hphmon06.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
    C:\WINDOWS\system32\CTHELPER.EXE
    C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
    C:\Program Files\Norton Password Manager\AcctMgr.exe
    C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\system32\CTsvcCDA.EXE
    C:\Spyware Tools\sunserver.exe
    C:\WINDOWS\System32\GEARSec.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Spyware Tools\SunProtectionServer.exe
    C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\VProSvc.exe
    C:\Spyware Tools\sunThreatEngine.exe
    C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
    C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\Program Files\Prevx1\PXAgent.exe
    C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://www.dell.co.uk/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://www.newsnow.co.uk/newsfeed/?name=Reading FC
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://securityresponse.symantec.com/avcenter/fix_homepage/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =

    http://www.dell.co.uk/myway
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet

    Explorer
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

    127.0.0.1
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -

    C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot -

    Search & Destroy\SDHelper.dll
    O2 - BHO: Malicious Scripts Scanner - {55EA1964-F5E4-4D6A-B9B2-125B37655FCB} - C:\Documents

    and Settings\All Users\Application Data\Prevx\pxbho.dll
    O2 - BHO: (no name) - {7DA39570-5FD2-4f18-94B4-20730CB3F727} - (no file)
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton

    SystemWorks\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

    files\google\googletoolbar4.dll
    O2 - BHO: (no name) - {F45BB058-1D18-455A-B84D-6B3130354483} -

    C:\WINDOWS\system32\CMD13s.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program

    Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program

    files\google\googletoolbar4.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to

    Disc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
    O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application

    Accelerator\iaanotif.exe
    O4 - HKLM\..\Run: [HPHUPD06] C:\Program

    Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility]

    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround

    Mixer\CTSysVol.exe /r
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
    O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton Password Manager\AcctMgr.exe /startup
    O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton SystemWorks\Norton

    Ghost\Agent\GhostTray.exe"
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\\PSDrvCheck.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE

    C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [SunServer] C:\Spyware Tools\sunserver.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [swg] C:\Program

    Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat

    7.0\Reader\reader_sl.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\digital

    imaging\bin\hpqtra08.exe
    O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\digital

    imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft

    Office\Office10\OSA.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel -

    res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

    Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

    C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
    O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program

    Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
    O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} -

    C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -

    http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} (FixController Control) -

    http://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01.cab
    O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) -

    https://moneymanager.egg.com/Pinsafe/accounttracking.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) -

    http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) -

    http://interface.net-prints.com/wpp/boots/app/opcuploader.cab
    O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) -

    http://h30043.www3.hp.com/ps/en/check/qdiagh.cab?326
    O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) -

    http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
    O20 - Winlogon Notify: CMD13s - C:\WINDOWS\SYSTEM32\CMD13s.dll
    O20 - Winlogon Notify: WgaLogon - WgaLogon.dll (file missing)
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -

    C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program

    Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program

    Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program

    Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd -

    C:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program

    Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\hpbpro.exe
    O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\hpboid.exe
    O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program

    Files\Intel\Intel Application Accelerator\iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation -

    C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: LiveUpdate - Symantec Corporation -

    C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation -

    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton

    SystemWorks\Norton Ghost\Agent\VProSvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation

    - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation -

    C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation -

    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -

    C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Prevx Agent (PREVXAgent) - Unknown owner - C:\Program

    Files\Prevx1\PXAgent.exe" -f (file missing)
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton

    SystemWorks\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation -

    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec

    Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation -

    C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common

    Files\Symantec Shared\CCPD-LC\symlcsvc.exe
  2. VopThis

    VopThis Senior Member (Canada)

    Messages:
    3,612
    Operating System:
    Windows 7
    Re: Adaware crashes

    Please do not use word wrap when creating a HijackThis LOG. It makes it very hard to read and process.


    You appear to have a virtumondo infection (or remnents thereof) which may or may not be the source and/or contributor to your crash:

    Please download VundoFix.exe to your desktop.

    http://www.atribune.org/ccount/click.php?id=4

    Double-click VundoFix.exe to run it.

    Click the Scan for Vundo button.

    Once it's done scanning, click the Remove Vundo button.

    You will receive a prompt asking if you want to remove the files, click YES
    Once you click yes, your desktop will go blank as it starts removing Vundo.
    When completed, it will prompt that it will shutdown your computer, click OK.
    Turn your computer back on.


    Please post the contents of C:\vundofix.txt and a new HiJackThis log. Tell us how your PC is now doing.





    I have seen a similar situation when Spy Sweeper (SS) was running - ad-aware worked fine once SS was disabled or running process was stopped. There could be an issue while sunprotection tools are running or even prevx. Try running Ad-aware in SAFE MODE or when the above tools are not running.
  3. JCattell

    JCattell Techie7 New Member

    Messages:
    3
    Operating System:
    Windows XP
    Re: Adaware crashes

    OK I have done that and adaware now runs to completion.
    The reason I ran adaware in the first place was because I am getting all manner of popups in Intenet Explorer.
    One thing I have found is that there are file in Windows\System 32\ of the form tmpnn.tmp.dll. The current one is tmp3.tmp.dll and I cannot delete it.

    I attach the files you asked me to below.
    Many thanks

    vundofix.txt


    VundoFix V6.3.2

    Checking Java version...

    Java version is 1.4.2.3

    Java version is 1.5.0.2

    Scan started at 20:19:43 27/01/2007

    Listing files found while scanning....

    C:\WINDOWS\SYSTEM32\CMD13s.dll

    VundoFix V6.3.2

    Checking Java version...

    Java version is 1.4.2.3

    Java version is 1.5.0.2

    Scan started at 20:39:12 27/01/2007

    Listing files found while scanning....

    C:\WINDOWS\SYSTEM32\CMD13s.dll

    Beginning removal...

    Attempting to delete C:\WINDOWS\SYSTEM32\CMD13s.dll
    C:\WINDOWS\SYSTEM32\CMD13s.dll Has been deleted!

    Performing Repairs to the registry.
    Done!



    Logfile of HijackThis v1.99.1
    Scan saved at 22:14:32, on 27/01/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5730.0011)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\WINDOWS\system32\CTsvcCDA.EXE
    C:\WINDOWS\System32\GEARSec.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\VProSvc.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
    C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
    C:\Program Files\Picasa2\PicasaMediaDetector.exe
    C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
    C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
    C:\WINDOWS\system32\hphmon06.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
    C:\WINDOWS\system32\CTHELPER.EXE
    C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
    C:\Program Files\Norton Password Manager\AcctMgr.exe
    C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.co.uk/myway
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.newsnow.co.uk/newsfeed/?name=Reading FC
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.co.uk/myway
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {68D5CF1D-EC5C-4bdd-A9EF-F0E517565D50} - C:\WINDOWS\system32\tmp3.tmp.dll
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
    O2 - BHO: (no name) - {F45BB058-1D18-455A-B84D-6B3130354483} - C:\WINDOWS\system32\CMD13s.dll (file missing)
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
    O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
    O4 - HKLM\..\Run: [HPHUPD06] C:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
    O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton Password Manager\AcctMgr.exe /startup
    O4 - HKLM\..\Run: [Norton Ghost 10.0] "C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe"
    O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\\PSDrvCheck.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
    O4 - HKLM\..\Run: [SunServer] C:\Spyware Tools\sunserver.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\digital imaging\bin\hpqtra08.exe
    O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\digital imaging\bin\hpqthb08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
    O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
    O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks\Norton Cleanup\WCQuick.lnk
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} - http://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01.cab
    O16 - DPF: {4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe/accounttracking.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {BF6BBE9A-0656-4598-A0CD-32DAC03959B5} (Image Uploader 3.0 Control) - http://interface.net-prints.com/wpp/boots/app/opcuploader.cab
    O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/ps/en/check/qdiagh.cab?326
    O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
    O20 - Winlogon Notify: WgaLogon - WgaLogon.dll (file missing)
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\hpbpro.exe
    O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\hpboid.exe
    O23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\VProSvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
  4. VopThis

    VopThis Senior Member (Canada)

    Messages:
    3,612
    Operating System:
    Windows 7
    Re: Adaware crashes

    Read over the following directions. Ask if anything appears unclear to you.



    Clean out TEMPORARY FILES procedures:
    To clean your temp folder, recycle bin, etc..please download this free tool:

    CCleaner http://www.ccleaner.com/downloadbuilds.asp

    Install Options:
    • Don't install any Toolbars, or other programs, should it ask you!
    • Just uncheck the option of installing the Yahoo toolbar.

    It will put a shortcut on your Desktop.

    Do not run CCleaner until requested later.





    We will be restarting into Safe Mode later on in the fix and you might not be able to access the Internet. Accordingly, it is probably a good idea to print out the following directions or copy them to a text file on your desktop using NOTEPAD. Read these instructions carefully and feel free to ask if you're unsure about anything.

    SELECT HijackThis FIX ITEMS: Scan with HijackThis and place a check next to these items:

    O2 - BHO: (no name) - {68D5CF1D-EC5C-4bdd-A9EF-F0E517565D50} - C:\WINDOWS\system32\tmp3.tmp.dll
    O2 - BHO: (no name) - {F45BB058-1D18-455A-B84D-6B3130354483} - C:\WINDOWS\system32\CMD13s.dll (file missing)

    O4 - HKLM\..\Run: [CTHELPER] CTHELPER.EXE

    Make sure that all browser windows and internet links are closed, even this one!
    CLICK ’FIX CHECKED’ with HijackThis.



    HIDDEN FILES: To make sure you can see all hidden files, please follow the directions here

    SAFEMODE: Boot into safe mode by tapping the F8 key at restart and choosing 'safe mode' menu option (explained here if needed).



    Delete TEMPORARY FILES: Now, use CCleaner to hunt down the most common temporary file locations and the temporary file clutter contained therein (and of possible malware hiding places):

    Run CCleaner .

    FIRST-TIME USE:
    Select the ‘Options’ BUTTON option (top LEFT), ‘Advanced’ BUTTON, and then UNCHECK the ‘Only delete files in Windows Temp Folders older than 48 hours’.

    Select the ‘Cleaner’ BUTTON option (top LEFT), if not already selected. Use the ’Windows’ TAB up front by default.
    • Uncheck ‘Cookies’ option (advisable)
    • Optionally, Uncheck ‘Recently Typed URLs’ option (potentially still useful)
    • Click the ‘Analyse’ button.
    • Thereafter, click ‘Run Cleaner’ after you have reviewed what it proposes to clean.

    ***** Clean out the Recycle Bin for items removed below, ONLY once you have regained the full functional use of your PC.




    Navigate to these files or folders using Windows Explorer (OR Start -> Search) and delete (if present):


    DELETE FILES:

    C:\WINDOWS\system32\tmp3.tmp.dll
    C:\WINDOWS\system32\CTHELPER.EXE





    POST A REVISED HIJACKTHIS LOG for review:
    Reboot and post a new HijackThis log with any feedback as appropriate - how things are now behaving: any new or remaining apparent issues.
  5. JCattell

    JCattell Techie7 New Member

    Messages:
    3
    Operating System:
    Windows XP
    Re: Adaware crashes

    Great, that seems to have fixed it. I have run now for a whole day without a popup.

    Many thanks

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