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PC Will Not Wake from Sleep

Discussion in 'Windows 10 Help' started by mattanddo, Nov 12, 2017.

  1. mattanddo

    mattanddo Established Techie7 Member

    Ever since I updated my PC to 1703, windows creator update and all current updates have been applied so machine is totally up to date, it does not wake up from sleep.
    My power settings are sleep after 30 min, allow hybrid sleep Yes hibernate Never, allow wake timers Enabled, these are the system defaults. However when I try to wake it from sleep apart from a few whines from the tower nothing happens and I have to use the power button to turn the power off then back on again to get the PC working ???
     
  2. nukecad

    nukecad Established Techie7 Member

    I have seen this not waking problem before, well before 1703, and it was the Hybrid sleep that was causing the problem.

    What hybrid sleep does is save the contents of ram to disc whilst also keeping it in the ram. (It's a combination of sleep and hibernate).
    For some reason certain computers don't like hybrid sleep.
    It may be down to just what software is installed/running.
    It also seems to affect certain makes rather than others.
    (Sleep on it's own works fine, hibernate on it's own works fine, hybrid no).

    Try turning hybrid sleep to off and see if that cures it for you.
    (You might want to change 'sleep after' to less than 30 mins while you try it).

    Interesting information about hybrid sleep-

    Hybrid sleep is on by default for desktop PC's, but off by default on laptops.

    Hybrid sleep is meant to guard against a loss of your work in progress if the power goes out whilst the PC is asleep. (or you accidentally unplug it).
    Because laptops are designed to run on battery as well as mains there is much less likelihood of a power outage causing problems.
    Most laptops will also hibernate automatically if the battery runs low.
    Having hybrid sleep off also ensures that if you close the lid to put a laptop in sleep, it's not churning away writing to disc as you pick up the laptop and move it about.
     
  3. mattanddo

    mattanddo Established Techie7 Member

    Thanks for your reply nukecad, I did as you suggested so it is only the sleep option that is enabled ALL others, hybrid, hibernation, turn off hard drive are set to Off or Never.
    In short breaks everything was fine but for over a few hours and last night overnight the PC did not wake up when I activated the mouse or keyboard and they are both set to wake up the PC, just silence and no activation at all although the Power Button lights up the PC does not activate.
    I am not sure if it helps but I did research how to log the Power diagnostics which I have done BUT I have no idea how to interpret these, I have copied them below, I hope they mean more to you than to me ?!?!

    Power Efficiency Diagnostics Report

    Computer Name

    MATTHEW-PC

    Scan Time

    2017-11-13T17:34:29Z

    Scan Duration

    60 seconds

    System Manufacturer

    Packard Bell

    System Product Name

    ixtreme M5722

    BIOS Date

    08/31/2009

    BIOS Version

    P01-A1

    OS Build

    15063

    Platform Role

    PlatformRoleDesktop

    Plugged In

    true

    Process Count

    148

    Thread Count

    2375

    Report GUID

    {a5018482-6797-4656-b63f-c2562a175f25}

    Analysis Results
    Errors
    Power Policy:Disk idle is disabled (Plugged In)

    The disk is not configured to turn off after a period of disk inactivity.

    System Availability Requests:System Required Request

    The program has made a request to prevent the system from automatically entering sleep.

    Requesting Process

    \Device\HarddiskVolume3\Program Files\Windows Media Player\wmpnetwk.exe

    USB Suspend:USB Device not Entering Selective Suspend

    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name

    USB Mass Storage Device

    Host Controller ID

    PCI\VEN_8086&DEV_3A3C

    Host Controller Location

    PCI bus 0, device 26, function 7

    Device ID

    USB\VID_1058&PID_1003

    Port Path

    3

    USB Suspend:USB Device not Entering Selective Suspend

    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name

    USB Root Hub

    Host Controller ID

    PCI\VEN_8086&DEV_3A3C

    Host Controller Location

    PCI bus 0, device 26, function 7

    Device ID

    USB\VID_8086&PID_3A3C

    Port Path

    USB Suspend:USB Device not Entering Selective Suspend

    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name

    USB Root Hub

    Host Controller ID

    PCI\VEN_8086&DEV_3A3A

    Host Controller Location

    PCI bus 0, device 29, function 7

    Device ID

    USB\VID_8086&PID_3A3A

    Port Path

    USB Suspend:USB Device not Entering Selective Suspend

    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name

    USB Root Hub

    Host Controller ID

    PCI\VEN_8086&DEV_3A34

    Host Controller Location

    PCI bus 0, device 29, function 0

    Device ID

    USB\VID_8086&PID_3A34

    Port Path

    USB Suspend:USB Device not Entering Selective Suspend

    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name

    USB Attached SCSI (UAS) Mass Storage Device

    Host Controller ID

    PCI\VEN_8086&DEV_3A3C

    Host Controller Location

    PCI bus 0, device 26, function 7

    Device ID

    USB\VID_0BC2&PID_3320

    Port Path

    6

    USB Suspend:USB Device not Entering Selective Suspend

    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name

    ASUS USB-BT400

    Host Controller ID

    PCI\VEN_8086&DEV_3A34

    Host Controller Location

    PCI bus 0, device 29, function 0

    Device ID

    USB\VID_0B05&PID_17CB

    Port Path

    1

    Reason

    This Bluetooth USB device does not support selective suspend because it is not self powered.

    USB Suspend:USB Device not Entering Selective Suspend

    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name

    USB Composite Device

    Host Controller ID

    PCI\VEN_8086&DEV_3A34

    Host Controller Location

    PCI bus 0, device 29, function 0

    Device ID

    USB\VID_25A7&PID_2410

    Port Path

    2

    USB Suspend:USB Device not Entering Selective Suspend

    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

    Device Name

    USB Composite Device

    Host Controller ID

    PCI\VEN_8086&DEV_3A3A

    Host Controller Location

    PCI bus 0, device 29, function 7

    Device ID

    USB\VID_0BDA&PID_0182

    Port Path

    4

    CPU Utilization:processor utilization is high

    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.

    Average Utilization (%)

    15.60

    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

    Group

    0

    Index

    0

    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

    Group

    0

    Index

    1

    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

    Group

    0

    Index

    2

    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation

    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.

    Group

    0

    Index

    3

    Device Drivers:

    Devices with missing or misconfigured drivers can increase power consumption.

    Device Name

    NVIDIA High Definition Audio

    Device ID

    HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&76ABCF&0&0001

    Device Status

    0x1802400

    Device Problem Code

    0x20

    Device Drivers:

    Devices with missing or misconfigured drivers can increase power consumption.

    Device Name

    NVIDIA High Definition Audio

    Device ID

    HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&76ABCF&0&0101

    Device Status

    0x1802400

    Device Problem Code

    0x20

    Device Drivers:

    Devices with missing or misconfigured drivers can increase power consumption.

    Device Name

    NVIDIA High Definition Audio

    Device ID

    HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&76ABCF&0&0201

    Device Status

    0x1802400

    Device Problem Code

    0x20

    Device Drivers:

    Devices with missing or misconfigured drivers can increase power consumption.

    Device Name

    NVIDIA High Definition Audio

    Device ID

    HDAUDIO\FUNC_01&VEN_10DE&DEV_000A&SUBSYS_10DE0101&REV_1001\5&76ABCF&0&0301

    Device Status

    0x1802400

    Device Problem Code

    0x20

    Device Drivers:

    Devices with missing or misconfigured drivers can increase power consumption.

    Device Name

    Microsoft PS/2 Mouse

    Device ID

    ACPI\PNP0F03\4&93D994B&0

    Device Status

    0x41802400

    Device Problem Code

    0x18

    Warnings
    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.

    Process Name

    iexplore.exe

    PID

    15204

    Average Utilization (%)

    6.82

    Module

    Average Module Utilization (%)

    \Device\HarddiskVolume3\Windows\SysWOW64\jscript9.dll

    1.22

    \Device\HarddiskVolume3\Windows\SysWOW64\mshtml.dll

    0.86

    \Device\HarddiskVolume3\Windows\SysWOW64\msmpeg2vdec.dll

    0.78

    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.

    Process Name

    n360.exe

    PID

    3876

    Average Utilization (%)

    4.84

    Module

    Average Module Utilization (%)

    \Device\HarddiskVolume3\Program Files\Norton 360\NortonData\22.10.0.85\Definitions\SDSDefs\20171111.002\sds_appendix_1_x64.dll

    2.05

    \SystemRoot\system32\ntoskrnl.exe

    1.23

    0.47

    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.

    Process Name

    dwm.exe

    PID

    1080

    Average Utilization (%)

    1.35

    Module

    Average Module Utilization (%)

    \Device\HarddiskVolume3\Windows\System32\nvwgf2umx.dll

    0.28

    \SystemRoot\system32\ntoskrnl.exe

    0.26

    \Device\HarddiskVolume3\Windows\System32\d3d10warp.dll

    0.22

    CPU Utilization:Individual process with significant processor utilization.

    This process is responsible for a significant portion of the total processor utilization recorded during the trace.

    Process Name

    System

    PID

    4

    Average Utilization (%)

    0.87

    Module

    Average Module Utilization (%)

    \SystemRoot\system32\ntoskrnl.exe

    0.63

    \SystemRoot\system32\DRIVERS\nvlddmkm.sys

    0.05

    \SystemRoot\System32\drivers\dxgmms1.sys

    0.04

    Information
    Platform Timer Resolution:platform Timer Resolution

    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

    Current Timer Resolution (100ns units)

    156250

    Power Policy:Active Power Plan

    The current power plan in use

    Plan Name

    OEM Balanced

    Plan GUID

    {381b4222-f694-41f0-9685-ff5bb260df2e}

    Power Policy:power Plan Personality (Plugged In)

    The personality of the current power plan when the system is plugged in.

    Personality

    Balanced

    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)

    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

    Power Policy:Video quality (Plugged In)

    Enables Windows Media Player to optimize for quality or power savings when playing video.

    Quality Mode

    Optimize for Video Quality

    Battery:Analysis Success

    Analysis was successful. No energy efficiency problems were found. No information was returned.

    Platform Power Management Capabilities:Supported Sleep States

    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

    S1 Sleep Supported

    false

    S2 Sleep Supported

    false

    S3 Sleep Supported

    true

    S4 Sleep Supported

    true

    Platform Power Management Capabilities:Connected Standby Support

    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

    Connected Standby Supported

    false

    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group

    0

    Index

    0

    Idle State Count

    2

    Idle State Type

    ACPI Idle (C) States

    Nominal Frequency (MHz)

    2499

    Maximum Performance Percentage

    100

    Lowest Performance Percentage

    80

    Lowest Throttle Percentage

    80

    Performance Controls Type

    ACPI Performance (P) / Throttle (T) States

    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group

    0

    Index

    1

    Idle State Count

    2

    Idle State Type

    ACPI Idle (C) States

    Nominal Frequency (MHz)

    2499

    Maximum Performance Percentage

    100

    Lowest Performance Percentage

    80

    Lowest Throttle Percentage

    80

    Performance Controls Type

    ACPI Performance (P) / Throttle (T) States

    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group

    0

    Index

    2

    Idle State Count

    2

    Idle State Type

    ACPI Idle (C) States

    Nominal Frequency (MHz)

    2499

    Maximum Performance Percentage

    100

    Lowest Performance Percentage

    80

    Lowest Throttle Percentage

    80

    Performance Controls Type

    ACPI Performance (P) / Throttle (T) States

    Platform Power Management Capabilities:processor Power Management Capabilities

    Effective processor power management enables the computer to automatically balance performance and energy consumption.

    Group

    0

    Index

    3

    Idle State Count

    2

    Idle State Type

    ACPI Idle (C) States

    Nominal Frequency (MHz)

    2499

    Maximum Performance Percentage

    100

    Lowest Performance Percentage

    80

    Lowest Throttle Percentage

    80

    Performance Controls Type

    ACPI Performance (P) / Throttle (T) States
     
  4. mattanddo

    mattanddo Established Techie7 Member

    ALSO nukecad just a thought and I'm not sure if this signifies anything but my PC is much quieter than ever, normally getting the whirring of the fans as it starts up and runs but it is virtually silent at present
     
  5. nukecad

    nukecad Established Techie7 Member

    Are you getting your 'turn off display' and 'sleep' settings confused?

    'Turn off display' comes back to life when you move your mouse or press a key.
    'Sleep' usually needs a press of the sleep or power button to wake up again. (Although you can configure a press of the keyboard to wake from sleep).
    Usually you have these set to turn off display after so long idle, and then sleep if it's idle for longer.
    Which seems to be what you are describing.

    (I know that some people only ever use the turn off display, and never use sleep at all).

    The first article in this link tells you how to configure the keyboard to wake the computer from sleep.
    The second article may also be of interest to you.
    https://support.hp.com/gb-en/document/c03383935
    Yes I know it's for HP computers, but the advice/screenshots are general for Windows.

    I can't try those myself because I'm on a laptop not a seperate keyboard.


    Sorry that log doesn't mean a lot to me either, I'm a fairly knowlegable user but not a technician.

    A couple of things do nudge a few brain cells though and may be things you want to investigate more.

    Windows Media Player seems to have a hook into your power/sleep settings.

    NVIDIA drivers.
    I know that NVIDIA drivers and Windows 10 often don't play together nicely.

    As for the cooling fans not starting up.
    Maybe it's cool enough without them? It is winter after all.
    Speccy from Piriform can show you what temperature your CPU, motherboard and drives are running at.
    https://www.piriform.com/speccy
     
  6. mattanddo

    mattanddo Established Techie7 Member

    No confusion, the screen is set to turn off after a short time and the PC is set to sleep a few minutes after, the hard disk is set to turn off some minutes after this (and yes I have tried settings leaving the hard disk on but no difference to my problem)
    My sleep and power buttons are set to put the PC to sleep and power off respectively. I only use the power button to switch the PC on after shutting it down (until recently when my only option to get the PC started is to press down the power button until the PC shuts down).
    Both my keyboard and mouse are already set to wake the PC up from sleep which they had been doing absolutely fine until recently.
    I know I can set the PC to never sleep but I'd rather not do this as it will continuously use power.
    All looks fine on speccy, (nice bit of kit that) interestingly it says hibernation is enabled BUT I have disable it in settings.
    Don't know what I am going to do about media player so I'll investigate this to see if anything can be fixed
    Thanks again
     
  7. nukecad

    nukecad Established Techie7 Member

    About the only other thing that I can suggest at the moment is to check if you have a manufacturers app overriding the Windows sleep settings.
    (Maybe this is what speccy has picked up with the hibernation?)

    I saw this a few years ago when a friend first installed Windows 10 on a laptop.
    She was also having problems with sleep/hibernate, (among other things) and it turned out that is was a HP power management utility that was overridingWindows.
    Removing the utility from the laptop solved the issue.