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[Resolved] Infected computer

Discussion in 'Spyware, Adware, Viruses and Malware Removal' started by syzygy1234, Dec 23, 2016.

  1. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    Last scans...

    [​IMG] Download Security Check from here or here and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

    NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
    NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
    NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run


    [​IMG] Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
    • Other Services

    Press "Scan".
    It will create a log (FSS.txt) in the same directory the tool is run.
    Please copy and paste the log to your reply.


    [​IMG] Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    [​IMG] Download Sophos Free Virus Removal Tool and save it to your desktop.
    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program
     
  2. syzygy1234

    syzygy1234 Techie7 New Member

    Results of screen317's Security Check version 1.014 --- 12/23/15
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Malwarebytes
    (On Access scanning disabled!)
    Error obtaining update status for antivirus!
    `````````Anti-malware/Other Utilities Check:`````````
    Google Chrome (55.0.2883.87)
    Google Chrome (SetupMetrics...)
    ````````Process Check: objlist.exe by Laurent````````
    Plumbytes Software Plumbytes Anti-Malware AmwService.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 1%
    ````````````````````End of Log``````````````````````
     
  3. syzygy1234

    syzygy1234 Techie7 New Member

    Farbar Service Scanner Version: 27-01-2016
    Ran by user (administrator) on 26-12-2016 at 10:31:48
    Running from "C:\Users\user\Downloads"
    Microsoft Windows 7 Ultimate Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Policy:
    ========================


    Action Center:
    ============


    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============

    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => File is digitally signed
    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
    C:\Windows\System32\dhcpcore.dll => File is digitally signed
    C:\Windows\System32\drivers\afd.sys => File is digitally signed
    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
    C:\Windows\System32\dnsapi.dll => File is digitally signed
    C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
    C:\Windows\System32\mpssvc.dll => File is digitally signed
    C:\Windows\System32\bfe.dll => File is digitally signed
    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
    C:\Windows\System32\SDRSVC.dll => File is digitally signed
    C:\Windows\System32\vssvc.exe => File is digitally signed
    C:\Windows\System32\wscsvc.dll => File is digitally signed
    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
    C:\Windows\System32\wuaueng.dll => File is digitally signed
    C:\Windows\System32\qmgr.dll => File is digitally signed
    C:\Windows\System32\es.dll => File is digitally signed
    C:\Windows\System32\cryptsvc.dll => File is digitally signed
    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
    C:\Windows\System32\ipnathlp.dll => File is digitally signed
    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
    C:\Windows\System32\svchost.exe => File is digitally signed
    C:\Windows\System32\rpcss.dll => File is digitally signed


    **** End of log ****
     
  4. syzygy1234

    syzygy1234 Techie7 New Member

    False positive for the Starcraft 2.exe

    2016-12-26 02:53:21.407 Sophos Virus Removal Tool version 2.5.6
    2016-12-26 02:53:21.407 Copyright (c) 2009-2016 Sophos Limited. All rights reserved.

    2016-12-26 02:53:21.407 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

    2016-12-26 02:53:21.407 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x100 PT=0x1 WOW64
    2016-12-26 02:53:21.408 Checking for updates...
    2016-12-26 02:53:28.164 Option all = no
    2016-12-26 02:53:28.164 Option recurse = yes
    2016-12-26 02:53:28.164 Option archive = no
    2016-12-26 02:53:28.164 Option service = yes
    2016-12-26 02:53:28.164 Option confirm = yes
    2016-12-26 02:53:28.164 Option sxl = yes
    2016-12-26 02:53:28.165 Option max-data-age = 35
    2016-12-26 02:53:28.165 Option vdl-logging = yes
    2016-12-26 02:53:28.168 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2016-12-26 02:53:28.168 Machine ID: 745c0849f84147e6b9b212e6bb6c89e1
    2016-12-26 02:53:28.169 Component SVRTcli.exe version 2.5.6
    2016-12-26 02:53:28.169 Component control.dll version 2.5.6
    2016-12-26 02:53:28.169 Component SVRTservice.exe version 2.5.6
    2016-12-26 02:53:28.169 Component engine\osdp.dll version 1.44.1.2270
    2016-12-26 02:53:28.169 Component engine\veex.dll version 3.67.0.2270
    2016-12-26 02:53:28.169 Component engine\savi.dll version 9.0.5.2270
    2016-12-26 02:53:28.169 Component rkdisk.dll version 1.5.31.1
    2016-12-26 02:53:28.169 Version info: Product version 2.5.6
    2016-12-26 02:53:28.170 Version info: Detection engine 3.67.0
    2016-12-26 02:53:28.170 Version info: Detection data 5.32
    2016-12-26 02:53:28.170 Version info: Build date 10/4/2016
    2016-12-26 02:53:28.170 Version info: Data files added 555
    2016-12-26 02:53:28.170 Version info: Last successful update (not yet updated)
    2016-12-26 02:53:35.096 Update progress: proxy server not available
    2016-12-26 02:56:33.097 Downloading updates...
    2016-12-26 02:56:33.098 Update progress: [I96736] sdds.svrt_10: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1
    2016-12-26 02:56:33.098 Update progress: [I95020] sdds.svrt_10: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
    2016-12-26 02:56:33.098 Update progress: [I22529] sdds.svrt_10: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
    2016-12-26 02:56:33.098 Update progress: [I49502] sdds.savi0910.xml: found supplement SAVIW32 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=]
    2016-12-26 02:56:33.098 Update progress: [I95020] sdds.savi0910.xml: looking for packages included from product SAVIW32 LATEST path=
    2016-12-26 02:56:33.098 Update progress: [I22529] sdds.savi0910.xml: looking for supplements included from product SAVIW32 LATEST path=
    2016-12-26 02:56:33.098 Update progress: [I49502] sdds.data0910.xml: found supplement IDE533 LATEST path= baseVersion= [included from product SAVIW32 LATEST path=]
    2016-12-26 02:56:33.098 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE533 LATEST path=
    2016-12-26 02:56:33.098 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE533 LATEST path=
    2016-12-26 02:56:33.098 Update progress: [I49502] sdds.data0910.xml: found supplement IDE534 LATEST path= baseVersion= [included from product IDE533 LATEST path=]
    2016-12-26 02:56:33.098 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE534 LATEST path=
    2016-12-26 02:56:33.098 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE534 LATEST path=
    2016-12-26 02:56:33.098 Update progress: [I49502] sdds.data0910.xml: found supplement IDE535 LATEST path= baseVersion= [included from product IDE534 LATEST path=]
    2016-12-26 02:56:33.098 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE535 LATEST path=
    2016-12-26 02:56:33.098 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE535 LATEST path=
    2016-12-26 02:56:33.099 Update progress: [I49502] sdds.data0910.xml: found supplement IDE536 LATEST path= baseVersion= [included from product IDE535 LATEST path=]
    2016-12-26 02:56:33.099 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE536 LATEST path=
    2016-12-26 02:56:33.099 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE536 LATEST path=
    2016-12-26 02:56:33.099 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=
    2016-12-26 02:56:33.848 Update progress: [I19463] Syncing product SAVIW32 LATEST path=
    2016-12-26 02:56:33.848 Update progress: [I19463] Product download size 151003858 bytes
    2016-12-26 02:56:36.706 Update progress: [I19463] Syncing product IDE533 LATEST path=
    2016-12-26 02:56:36.706 Update progress: [I19463] Product download size 2192549 bytes
    2016-12-26 02:56:37.211 Update progress: [I19463] Syncing product IDE534 LATEST path=
    2016-12-26 02:56:37.211 Update progress: [I19463] Product download size 2006903 bytes
    2016-12-26 02:56:37.473 Update progress: [I19463] Syncing product IDE535 LATEST path=
    2016-12-26 02:56:37.473 Update progress: [I19463] Product download size 1915695 bytes
    2016-12-26 02:56:37.586 Update progress: [I19463] Syncing product IDE536 LATEST path=
    2016-12-26 02:56:37.586 Update progress: [I19463] Product download size 2360698 bytes
    2016-12-26 02:56:37.714 Installing updates...
    2016-12-26 02:56:38.315 Error level 1
    2016-12-26 02:57:13.698 Update successful
    2016-12-26 02:57:31.464 Option all = no
    2016-12-26 02:57:31.464 Option recurse = yes
    2016-12-26 02:57:31.464 Option archive = no
    2016-12-26 02:57:31.464 Option service = yes
    2016-12-26 02:57:31.464 Option confirm = yes
    2016-12-26 02:57:31.464 Option sxl = yes
    2016-12-26 02:57:31.465 Option max-data-age = 35
    2016-12-26 02:57:31.465 Option vdl-logging = yes
    2016-12-26 02:57:31.467 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
    2016-12-26 02:57:31.467 Machine ID: 745c0849f84147e6b9b212e6bb6c89e1
    2016-12-26 02:57:31.468 Component SVRTcli.exe version 2.5.6
    2016-12-26 02:57:31.468 Component control.dll version 2.5.6
    2016-12-26 02:57:31.468 Component SVRTservice.exe version 2.5.6
    2016-12-26 02:57:31.468 Component engine\osdp.dll version 1.44.1.2270
    2016-12-26 02:57:31.468 Component engine\veex.dll version 3.67.0.2270
    2016-12-26 02:57:31.468 Component engine\savi.dll version 9.0.5.2270
    2016-12-26 02:57:31.468 Component rkdisk.dll version 1.5.31.1
    2016-12-26 02:57:31.468 Version info: Product version 2.5.6
    2016-12-26 02:57:31.469 Version info: Detection engine 3.67.0
    2016-12-26 02:57:31.469 Version info: Detection data 5.32
    2016-12-26 02:57:31.469 Version info: Build date 10/4/2016
    2016-12-26 02:57:31.469 Version info: Data files added 555
    2016-12-26 02:57:31.469 Version info: Last successful update 12/26/2016 10:57:13 AM

    2016-12-26 03:05:58.654 Could not open C:\hiberfil.sys
    2016-12-26 03:06:33.237 Could not open C:\pagefile.sys
    2016-12-26 03:14:25.789 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-12-26 03:14:25.789 Could not open C:\System Volume Information\{7d468cfb-c8c9-11e6-b605-10bf48129e47}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-12-26 03:14:25.789 Could not open C:\System Volume Information\{b3249e1f-ca5f-11e6-8281-10bf48129e47}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-12-26 03:14:25.789 Could not open C:\System Volume Information\{b4381f7c-c8ed-11e6-a73b-10bf48129e47}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-12-26 03:14:25.789 Could not open C:\System Volume Information\{f26ba3f2-c8ae-11e6-8a9d-10bf48129e47}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-12-26 03:14:25.789 Could not open C:\System Volume Information\{f26ba3f6-c8ae-11e6-8a9d-10bf48129e47}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-12-26 03:14:25.789 Could not open C:\System Volume Information\{fb9d939c-cb13-11e6-ba19-10bf48129e47}{3808876b-c176-4e48-b7ae-04046e6cc752}
    2016-12-26 03:19:43.345 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
    2016-12-26 03:19:43.345 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
    2016-12-26 03:19:46.601 Could not open C:\Windows\System32\config\RegBack\DEFAULT
    2016-12-26 03:19:46.602 Could not open C:\Windows\System32\config\RegBack\SAM
    2016-12-26 03:19:46.602 Could not open C:\Windows\System32\config\RegBack\SECURITY
    2016-12-26 03:19:46.603 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
    2016-12-26 03:19:46.603 Could not open C:\Windows\System32\config\RegBack\SYSTEM
    2016-12-26 03:29:27.657 >>> Virus 'Mal/Behav-009' found in file D:\StarCraft II\StarCraft_II.exe
    2016-12-26 03:29:27.657 >>> Virus 'Mal/Behav-009' found in file C:\Users\user\Desktop\StarCraft II.lnk
    2016-12-26 03:29:27.657 >>> Virus 'Mal/Behav-009' found in file HKU\S-1-5-21-1079155416-1279843625-3375403390-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-12-26 03:29:27.657 >>> Virus 'Mal/Behav-009' found in file HKU\S-1-5-21-1079155416-1279843625-3375403390-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-12-26 03:29:27.658 >>> Virus 'Mal/Behav-009' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
    2016-12-26 03:29:44.023 Could not open LOGICAL:0004:00000000
    2016-12-26 03:29:44.024 Could not open E:\
    2016-12-26 03:29:44.125 The following items will be cleaned up:
    2016-12-26 03:29:44.125 Mal/Behav-009
     
  5. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    Your computer is clean [​IMG]

    1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
    This is a very crucial step so make sure you don't skip it.
    Download [​IMG]DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

    Double-click Delfix.exe to start the tool.
    Make sure the following items are checked:
    • Activate UAC (optional; some users prefer to keep it off)
    • Remove disinfection tools
    • Create registry backup
    • Purge System Restore
    • Reset system settings
    Now click "Run" and wait patiently.
    Once finished a logfile will be created. You don't have to attach it to your next reply.

    2. Make sure Windows Updates are current.

    3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    4. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

    5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    6. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

    7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    10. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
    About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

    11. Please, let me know, how your computer is doing.
     
  6. syzygy1234

    syzygy1234 Techie7 New Member

    Thanks Broni for the help! Happy Holidays!
     
  7. syzygy1234

    syzygy1234 Techie7 New Member

    Just wanted to know whats the best utility tools for cleaning registry files aside from CCleaner?
     
  8. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    Never touch registry if you don't want to get into new troubles.
    Good luck and Happy New Year!