Mainly typing this to clear my thoughts but if anyone has any suggestions it will be appreciated. Here's the background. I am having a billing dispute with my old mobile phone provider (cancelled but still being billed), I also have my, seperate, email account with this provider. I gave them until 4th April to reply to the complaint before I escalated it to to the industry Ombudsman. Come 4th April I am suddenly unable to login to the email account, I get a message asking if I have changed my details which of course I have not. I had logged in OK on the 3rd with the same details. I can only assume that this has been done in retaliation; to block access to my email records and make it more difficult to escalate my complaint to the Ombudsman. Obviously this means I now cannot access other, important, emails which is going to take some time to sort out. I have most of my old emails backed up and am resigned to the fact that I am going to loose any recent ones sent to that address. OK, so now the pressing problem. I need to set up a new email account. I already have a microsoft account (setup for Windows 10 login) so it makes sense to set up an Outlook account on that. But when I originally setup the MS account I used the old email address, so when I now attempt to create a new Outlook account it is asking me to verify this old address in order to send a security code. Of course this is no use because I am unable to access the old email account to retrieve the code. Am I being thick here? How can I activate an Outlook email address without having access to the email account that I originally registered? I have tried to change my details by requesting a text be sent to my (new) phone, but this just sent me a 4 digit code to change my security details, which I entered and now the MS account is temporarily unavailable. Hopefully this will remove the old email verification once the new code is processed. But just in case these are my thoughts at the moment: Delete the current MS account and register a new one. (but this needs access to the old, inaccessible, email account to verify the deletion?) Temporarily use a disposable email account (urgh) to get the outlook account up, but this would have the same verification problem. Get an email account from elswhere, again the same verification problem. I should have realised earlier that this unethical provider might pull a stunt like this with the complaint. Anyone else had to do anything like this?