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Blue screen and shut down

Discussion in 'Drivers' started by rudimentaryfoot, Feb 15, 2015.

  1. rudimentaryfoot

    rudimentaryfoot Established Techie7 Member

    the computer uses windows 7. "a driver has returned from a cancellation call holding the global cancel lock". This I near the top of the blue screen when it happens. I thought it could be infected and have spent the last week getting it all cleaned up with Broni in the malware forum. it seems completely random as far as when the error occurs. only today it happened when I was sitting across the room and the computer was doing nothing. also not sure if it's related but when a window is clicked on to type in, after about 3 seconds that box is no longer the "focus". in other words I have to re-click on the box an incredibly high number of times to write anything of substantial length. any help would be greatly appreciated an thanks in advance for our time.
  2. rudimentaryfoot

    rudimentaryfoot Established Techie7 Member

    never got any responses here. pretty sure the issue is worked out now for what it's worth to anyone
  3. PcTestCard.com

    PcTestCard.com Established Techie7 Member

    Try reboot the computer and press F8 key to bring up the boot menu, then select the Last Known Good Configuration option to boot the computer, this can load the working hardware profile.

    If this not work, try the same menu and select safe mode to boot.

    Hope this helps.
    Tech Support Manager
  4. Kelly Bell

    Kelly Bell Techie7 New Member

    Try reboot the PC and press F8 key and go to the boot menu. In case this is not work then go to the boot menu and select safe mode to boot. If you are not able to boot into Safe Mode, you may have corrupt Windows system files, a defective memory chip or a defective hard drive. You should run hardware diagnostic tests to determine if the memory or hard drive is causing the blue screen errors.
    1. From the Desktop or in the Windows Start menu, right-click on My Computer or Computer.
    2. Click the Properties option.
    3. In the System Properties window, click the advanced tab or the advanced system settings link.
    4. On the Advanced tab, click the Settings button in the Startup and Recovery section.
    5. In the Startup and Recovery window, uncheck the automatically restart check box.
    6. Click OK.

    If you are getting a solid blue screen with no white text. It's likely a problem with your video card, monitor, or other hardware. Follow no display on monitor troubleshooting steps to solve this problem.

    1. Identify the blue screen by locating a line containing all capital letters with underscores instead of spaces, such as the above example, BAD_POOL_HEADER. Write this information down. If you do not see anything written in all caps with underscores like this, skip this step.
    2. Get either the STOP: error message at the top of the error, or in the "Technical Information:" portion of the error. For example, in the above error, it is STOP: 0x00000019 ... write the first portion of this error message down.
    3. Finally, if technical information is shown, write down the file and the address.
    Once you have the above information, you can start troubleshooting the issue. And for more information you can also contact askpctechies. Here the service providers solve your issues online. Hope this information is okay for you.