Hello, We are receiving an error that says "ProfileCnt.exe has encountered a problem and needs to close." I updated and ran SpyBot, Malwarebytes, and did a boot-time scan of Avast (which is our full time security). All scans came up clean. I also ran CCleaner just in case. I read another post on d-a-l.com which said to run the GMER Rootkit Detector and Remover, but it went non responsive and I wasn't sure what to do next anyway, so I closed it and thought it might be time to ask for help. I am not an expert but can follow directions. Any help would be greatly appreciated. Thank you!