1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

[Active] a virus has disabled my AVG free 9.0 version

Discussion in 'Spyware, Adware, Viruses and Malware Removal' started by tomrhodes, Mar 6, 2010.

  1. tomrhodes

    tomrhodes Techie7 New Member

    Just today a bogus icon appeared on the bottom toolbar. It says it is Anti-Virus Software but it must be a virus because it has disabled my AVG 9.0 and the Malwarebytes Anti-Malware programs. Also it clicks off my Outlook Express e-mail account as soon as I click on it. This bogus Anti-Virus Soft appears to run a scan and shows numerous viruses, trojans, etc. Then it says the only way to get rid of them is too purchase this product on line for a price. How can I get rid of this and get my AVG protection running again Thanks Tom r
     
  2. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!


    Download HijackThis:
    HijackThis - Trend Micro USA
    by clicking on Installer under Version 2.0.2
    [DO NOT download version 2.0.3 (beta)]
    Install, and run it.
    Post HijackTHis log.
    Do NOT attempt to fix anything!

    NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator