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[Active] Antivirus soft malware has got me help!

Discussion in 'Spyware, Adware, Viruses and Malware Removal' started by NIKV69, Feb 16, 2010.

  1. NIKV69

    NIKV69 Techie7 New Member

    Hello everyone and thanks in advance for helping me! Thanks to the fact I have procastinated renewing my McAfee I got the dreaded antivirus soft trojan which has rendered my notebook useless since I use IE. I got into safe mode to use system restore but I have no points to go to except today at the exact time the trojan hit me. Which I fugure is part of the virus. To make matters worse I can't connect to the internet in safe mode with networking for some reason along the lines of can't connect due to firewall or something, I am using a LAN cable hookup with a router but even bypassing the router didn't help. I need some serious help here fast if someone could point me in the right direction I would appreciate it. I also wouldn't mind some advice on whats the best virus protection that wont cost me 50-60 bucks a year. Thanks!

    I also couldn't do anything in the sticky since the malware is preventing form doing anything in windows. I can't even open task manager

    Last edited: Feb 16, 2010
  2. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    What are you able to do in Safe Mode?
  3. NIKV69

    NIKV69 Techie7 New Member

    Actually I figured out why I wasn't connecting to the internet safe mode with networking. Once I was able to connect I downloaded and ran malwarebytes anti-malware and it got rid of it. My Dell workhorse is running better than new. Thanks to all that took time to read my plight and to Broni for replying. This site is awesome and I am sure I will be around.
  4. broni

    broni Malware Annihilator Techie7 Moderator Head Security

    I'd suggest, you post some logs anyway....

    Print these instructions out.

    NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe

    ***VERY IMPORTANT! Make sure, you update Malwarebytes before running the scans.***

    STEP 1. Download Malwarebytes' Anti-Malware: Malwarebytes.org to your desktop.
    (Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform Quick Scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt


    STEP 2. Download GMER: GMER - Rootkit Detector and Remover, by clicking on Download EXE button.
    Alternative downloads:
    - |MG| GMER Download
    - http://www.softpedia.com/get/Interne...ers/GMER.shtml
    Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
    When scan is completed, click Save button, and save the results as gmer.log
    Warning ! Please, do not select the "Show all" checkbox during the scan.
    Post the log to your next reply.


    STEP 3. Download HijackThis:
    HijackThis - Trend Micro USA
    by clicking on Installer under Version 2.0.2
    [DO NOT download version 2.0.3 (beta)]
    Install, and run it.
    Post HijackThis log.
    NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
    Do NOT attempt to "fix" anything!

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!