USB not registering

  1. #1
    talkingrock is offline Elite Member

    USB not registering

    I bought an external hard drive, and plugged it into my XP machine. The computer does not see it, will not develop drivers for it, or whatever. Is an XP machine not able to see USB3? It says device has malfunctioned. What to do?

  2. #2
    Dan Penny is offline Staff
    Please post the make/model number of the external hard drive.

    Have you entered the machines BIOS Setup and ensured all USB related elements are enabled?

  3. #3
    talkingrock is offline Elite Member
    Do you mean my computer's BIOS setup? Don't know how to do that.The external HD is a Western Digital My Book Essentials. Its a 2 TB drive.

+ Reply to Thread