I have been using the full, licensed version of microsoft office since mid-December.
I did not remove the test version from my computer prior to or following the installation.
I wanted to configure Outlook today -- but only the unlicensed version opens, even though I click on the licensed one.
I searched in the control panel for the test version, to remove it,
but only the licensed version appears.
I then clicked on "change/fix", but no elements of test version appear in the setup.

I no longer have the installation cd with the registration code.

My microsoft word, and, as far as I know, powerpoint, work normally. I have not tried the rest of the programmes.

I have spent several hours trying to look up help articles on microsoft and in "help".
I even sent an enquiry to microsoft about this (containing more or less what is written herein), but I have no idea whether or how they will respond, since they do not know my e-mail address.
...
Please help,
thank you,
Janelle

Which version of Office? Not all come with Outlook.

Microsoft Office Home and Student 2010 Version 14.0.5128.5000... I see the product id (under word) ---
it is supposed to contain Access, Excel, One Note, Outlook, Power Point and Publisher.

You said "I no longer have the installation cd with the registration code". Is this for the Home and Student 2010 Version? If so, where did you get the CD from and can you get it again?

You can find the key using System Information for Windows (SIW). Scroll down and get the Old SIW 2010 (build 0714) - Freeware Version - get the SIW Without Installer (English-Only). You don't have to install it, just run siw.exe.

Click on Licenses under the Software heading, it's listed there. Once you have that you can uninstall both versions then install the Home and Student version again.

Microsoft Office Home and Student 2010 Version 14.0.5128.5000... I see the product id (under word) ---
it is supposed to contain Access, Excel, One Note, Outlook, Power Point and Publisher.

Oh? I don't think so. As seen here that version of Office does NOT include Outlook or Publisher. Only Word, Excel, PowerPoint, and OneNote.

Digerati, you seem to be correct!!! (Can I uninstall the individual test versions of the unregistered programmes?)
Ztrucker: SIW works perfectly!! I am glad to know about this programme now. I used it to get the product key; then I reconfigured microsoft office. Of course, this did not bring outlook to life, but I guess it did not hurt, either.

So, what my Microsoft Office looks like now:
I have no shortcuts on the desktop because I do not like them there.
I have an entry for word in my start menu, because I found it in an unlikely place and managed to drag it there.
In the start menu, if I click on "programmes" > Microsoft Office, I get the following list: Microsoft Office 2010 Tools; Access, Excel, One Note, Outlook, Power Point, Publisher. (No Word).

This is what I would like it to look like:
-- That the trial versions disappear from the list.
-- That Word gets into that list.

Thanks for the help so far!

Understand the trial version is only good for 60 days.

If you click on Start then All Programs, you should see Word, Excel, PowerPoint and OneNote listed there, not under any Microsoft Office folder. At least that is how it has always been when I've installed various versions of MS Office.

If you want to move the shortcut to Word from wherever you currently have it to the Microsoft Office folder, do the following:

Find wherever you currently have the Word shortcut.
Right click on it and select Cut.
Click Start, All Programs then right click on Microsoft Office and select Open.
Right click in the file area and select Paste.

That will move it from where it is to the Microsoft Office folder.

If you want it in both places, select Copy instead of Cut.

As for the Outlook, Power Point and Publisher entries. If you've uninstalled the trial version of Office then you can just delete those shortcuts, though normally when you uninstall it, the shortcuts are removed.

The easiest way to see if it has been uninstalled is to double click on Outlook, Power Point and Publisher and see what happens.

Originally Posted by Ztruker

If you click on Start then All Programs, you should see Word, Excel, PowerPoint and OneNote listed there, not under any Microsoft Office folder.

No-- there is only one entry "microsoft office" with an arrow. All microsoft programmes with the exception of word are under that. Even under "add or remove programmes" there is only one entry for microsoft office. The separate programmes are all part of that.

Originally Posted by Ztruker

Find wherever you currently have the Word shortcut.
Right click on it and select Cut.
Click Start, All Programs then right click on Microsoft Office and select Open.
Right click in the file area and select Paste.

-- Does not work. I can copy or remove the entry, but not cut it. I cannot add it into the list under microsoft office. There is no place to paste it, nor do I get the option of pasting by right clicking.

Originally Posted by Ztruker

As for the Outlook, Power Point and Publisher entries. If you've uninstalled the trial version of Office then you can just delete those shortcuts, though normally when you uninstall it, the shortcuts are removed..

I cannot uninstall the trial version. It does not appear separately in my list of software, nor under programmes -> microsoft office.
What I was able to do was to go into "add or remove programmes" and select "microsoft office" then I clicked change. This gave me the option of configuring microsoft office. All of the separate programmes were listed. I selected "not available" for outlook, access and publisher, so their shortcuts have disappeared from "start menu" -> "microsoft office ->. As well, Word2010 has appeared in that menu!!!

Originally Posted by Ztruker

The easiest way to see if it has been uninstalled is to double click on Outlook, Power Point and Publisher and see what happens.

What I think happened is that I did remove the trial version, but that Word2010 contains its own trial versions of the software. What I think happened is that I had been able to open outlook when Word was newly installed, so I thought it was in the software. But when I finally came to use it, it had expired.

Word2010 comes with an "upgrade anytime" feature, which allows you to add the missing programmes any time -- and the way to do this is probably by going into "add or remove programmes", configuring "microsoft office" and getting the missing programmes to "upgrade" by purchasing them. So I think that there is no way to remove the included trial versions -- only to deactivate them, as I have just done. [The options of what to do with each programme component is: run from 'my computer'; run all from 'my computer'; installed at first use; and "not available" -- so I think the built-in trial is installed at the time the unlicensed programme is opened for the first time; then expires automatically after sixty days. Then you are stuck either purchasing it or giving up any saved work (or installing a free "viewer" programme). It is all a bit more complicated than I like to think about.

Since reconfiguring Microsoft Office has solved all the problems I had in the beginning of this discussion, I am considering this request fulfilled. Thank you, Digerati and Ztrucker for all your help and patience.

Janelle

You are welcome and thanks for the follow up.