Hello, my problem is exactly what the tittle says, but the problem start after the computer technician clean my pc, he clean all the internal parts and change the thermal paste of the processor. He disconnects and reconect the power supply, the video card, the RAM, the HD and the processor.

In the event viewer i get this error: perfnet 2004.

Tx in advance for your help.

Hi bacoazul Welcome to D-A-L

When you say "Computer freezes during operation" could you give more detail.
Does this occur whilst your PC is starting up?
Or is when you try to use a particular program on on your PC.
The error: perfnet 2004. is usually caused when server service isn't started in service.msc.
But I don't think that is causing your PC to freeze.
So could you give us some more details on exactly what your are doing when you PC freezes.

Jim

Well my pc freeze 99% of the time while im on internet, and most of the time when im watching/loading some video and at same time doing other stuff, sometimes the only thing that stop working is the network card, the led of the card goes off/on at like 5sec. intervals and the internet stop working, but most of the time all the pc just freeze and i have to restart it.
I already test watching videos directly from my pc, or putting the pc at full capacity but it works normal, looks like is just when im using the internet at full speed.
It freeze very random, yesterday it doesn't freeze at all and today has been like 7 times already.

Could you right click my computer and select Properties.
Now select Advanced tab and then under Startup and recovery click on the Settings button.
Now remove the tick from Automatically restart and then restart your PC.
With this removed when the PC freezes we will hopefully receive a BOSD(blue screen of death)
This blue screen error message is the information we need to analyse your problem.
If you start using your PC and it freezes hopefully we will get a BOSD.
Please make a note of the full error message and post it here.
To restart your PC from the BOSD just press and hold (not to hard) the power button.
Once powered down you can restart your PC in the normal way.
If you do not get a BSOD when the PC freezes could you download and install WhoCrashed.
From here Resplendence Software - WhoCrashed, automatic crash dump analyzer
When your PC freezes restart it then run WhoCrashed and you will hopefully see
details of what caused your PC to freeze.
Post those details here.

Jim

Ty Jim, im going to do that and try to freeze my pc

Ok it freeze again but i get no blue screen, then i restart and when it start my session it freeze again, i restart again and as soon s i open the web browser it freeze again, so i shut off the pc, unplug and plug again the HD conectors and the network card, so im going to download the software you recomend and post my results

Originally Posted by bacoazul

Ok it freeze again but i get no blue screen, then i restart and when it start my session it freeze again, i restart again and as soon s i open the web browser it freeze again, so i shut off the pc, unplug and plug again the HD conectors and the network card, so im going to download the software you recomend and post my results

OK thanks for the update

Jim

ok it freeze again, this is what whocrashed says:

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are disabled for your computer.


No valid crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are not enabled on this computer. This is why there are no crash dumps available. It is suggested you enable crash dumps on your computer. Use the System applet in Control Panel. Click the Advanced tab, then click the Startup and Recovery button. Select one of the options from the drop-down list in the Write Debugging Information box.

Could you right click my computer and select Properties.
Now select Advanced tab and then under Startup and recovery click on the Settings button.
Under System Failure ensure there is a tick in the box Write an event to the system log
and a tick in the box Send an administrative alert
But No tick in the box Automatically restart.
Click OK and restart your pc
When the PC freezes do your restart then check your WhoCrashed log again.

JIm

Hey Jim i got the same results

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are disabled for your computer.


No valid crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are not enabled on this computer. This is why there are no crash dumps available. It is suggested you enable crash dumps on your computer. Use the System applet in Control Panel. Click the Advanced tab, then click the Startup and Recovery button. Select one of the options from the drop-down list in the Write Debugging Information box.