Hello forum,

A complete novice I am trying to fix my wife's virus-riddled HP laptop. She unfortunately downloaded 'Personal Security' and now it doesn't get past black screen of safe log on options. I managed to remove part of the virus through looking on a variety of forums and subsequently was able to log on once but with no access to any files or applications. On second reboot I wasn't even able to get that far.

From what I understand I need to reinstall my o/s but I HAVE to be sure to be able to retrieve/ protect old files (baby daughter birth photos all on laptop!!!!) and secondly I cannot run the recovery CD - the disc is spinning but the screen is blank (save for the white bar which has been building along the bototom: and then freezing). I have run diagnostics and a SHORT DST problem is reported. Am utterly lost

ANY HELP APPRECIATED, THANKS.

Originally Posted by AJC1976

Hello forum,

A complete novice I am trying to fix my wife's virus-riddled HP laptop. She unfortunately downloaded 'Personal Security' and now it doesn't get past black screen of safe log on options. I managed to remove part of the virus through looking on a variety of forums and subsequently was able to log on once but with no access to any files or applications. On second reboot I wasn't even able to get that far.

From what I understand I need to reinstall my o/s but I HAVE to be sure to be able to retrieve/ protect old files (baby daughter birth photos all on laptop!!!!) and secondly I cannot run the recovery CD - the disc is spinning but the screen is blank (save for the white bar which has been building along the bototom: and then freezing). I have run diagnostics and a SHORT DST problem is reported. Am utterly lost

ANY HELP APPRECIATED, THANKS.

Hi AJC1976 Welcome to D-A-L

D-A-L has a dedicated team that deal with virus related problems they're real them

Please post your problem here Spyware, Adware, Viruses and HijackThis Logs - D-A-L Computer Help

I'm sure they will be only to happy to help

Jim

Thanks Jim.