help needed

  1. #1
    love you is offline Newbie

    help needed

    my windows xp is refusing to start,, in safe mode,,or any other setting ,, i dont know what to do ,,, help much appericated,, thanks ,,,,love you


  2. #2
    Dan Penny is offline Techie7 Staff
    Welcome to D-A-L.

    Do you have an XP CD?

  3. #3
    love you is offline Newbie
    yes i do

  4. #4
    Dan Penny is offline Techie7 Staff

  5. #5
    love you is offline Newbie
    hiya,, i put in cd and turned it on ,,,, and now i have Windows setup

    File \i386\ntkrnlmp.exe could not be loaded.
    The error code is 7

    setup could not continue. Press any key to exit

    any suggestions ..

  6. #6
    Dan Penny is offline Techie7 Staff
    Well it sounds like you're booting from the CD.

    Is the CD in good shape? Try cleaning it. Wipe it with a soft, lint free clothe, from the center out to the edge. NOT in a circular motion. You could also try blowing into your CD drive (while the tray is open of course) to blow out any dust that may have accumulated inside.

  7. #7
    love you is offline Newbie
    thanks for the advice ,,
    i did that and it worked but know it is saying

    windows setup


    setup is starting Windows

    what do i do now any suggestions

  8. #8
    Dan Penny is offline Techie7 Staff
    Let the CD proceed to install Winows as normal.

    When the installation gets to the point of where to install, it will probably suggest C:\Windows.000.

    Change it to C:\Windows, and let it install. All of your data should remain intact. Windows Updates and possibly some programs will have to be reinstalled as well.

+ Reply to Thread