iexplore high mem usage and cpu spikes

  1. #11
    broni is offline Senior Member

    Re: iexplore high mem usage and cpu spikes

    Download Process Explorer: Process Explorer
    Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
    Click on View > Select Colunms.
    In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
    Go File>Save As, and save the report as Procexp.txt.
    Attach the file to your next reply.

  2. #12
    coupe-r is offline Newbie
    Attached is the report.
    When it spikes its 'deferred procedure calls' about 7%
    but with IE open typing this message it also spikes about 1-2 % activity on
    services.exe
    Internet explorer
    Hardware interrupts
    touchpad
    etc

    To ron30189, that seems like quite a bit to do. Is that just to do with windows updates?
    Do you feel that disabling auto updates and installing updates (I have all updates installed aready) will make any difference to my CPU spikes???

    Just wanting to get some info before i try all that
    Attached Files
    Last edited by coupe-r; 22-09-2009 at 12:28 AM.

  3. #13
    ron30189 is offline Valued Member
    there are many reasons for high memory usuage by iexplore.

    many times, installation problems with updates causes the problem.

    Also, do you have any toolbars installed?

  4. #14
    broni is offline Senior Member
    System Idle Process (CPU NOT used) is listed at 95.15%, so I don't see any issue here.

  5. #15
    coupe-r is offline Newbie
    No tool bars installed.

    System Idle Process (CPU NOT used) is listed at 95.15%, so I don't see any issue here.
    But its a 'CPU SPIKE'
    as in it sometimes spikes. Did you want to me to save the report at the exact moment it spikes?

    it spikes every 5-10 seconds all the time.
    when it spikes its the deffered procedure calls. Which causes the mouse to pause for a split second, the keyboard input to stop for a split second causing missed characters etc. Overall its not running like it should be and I feel this is due to a driver/hardware issue. I just don't know how to find it.

    When on the desktop running nothing i should have 0% CPU usage correct? Not spikes every 5-10 seconds of 6-10% cpu usage

    and when in IE it still spikes the defferd procedure calls and there is activity on these processes:
    services.exe
    Internet explorer
    Hardware interrupts
    touchpad
    and maybe a little more

    I will open up a webpage that slows it down, (like facebook chat, photobucket.com, hotmail etc) then run a report.

    So I have to run the report and save it at the EXACT moment of the slow down correct?
    Last edited by coupe-r; 22-09-2009 at 01:01 PM.

  6. #16
    ron30189 is offline Valued Member
    does ur cpu spikes occur only when you are using iexplorer?

  7. #17
    coupe-r is offline Newbie
    Sorry I should have been more clear with the title of my topic.

    As I said ealier I get CPU spikes on the whole system. even once booted up for the first time.

    Characters are missed in any programme.

    When using iexplore the problem is amplified quite a bit, sometimes pages nearly lock up.
    For some reason it has been a little better since upgrading from 512mb RAM to 1GB of RAM.
    and the problem was NOT swap file usage, it was simply 100% cpu loads for split second, or general spikes to 10% that caused mouse to lock for a second and characters to be missed when typing.

    Using my work computer is like night and day compared to my laptop.
    (P.S the laptop is not overheating and running fine in that respect)
    I use notebook hardware control and can see the spike in relation to the CPU throttle, it goes full speed on MANY explorer pages.

    Im 99% sure its a driver/hardware issue. However with the memory leaks in iexplore i have no idea what that is. I'll try your method sometime but I don't see how updates could have been corrupted as I did them myself, with no issues

  8. #18
    broni is offline Senior Member
    Download, and install SpeedFan: Download SpeedFan - Access temperature sensor in your computer
    Post your computer temperatures:



    Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).

    ================================================== =========

    I'd also try some hardware scans...

    Run hard drive diagnostics: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
    Make sure, you select tool, which is appropriate for the brand of your hard drive.
    Depending on the program, it'll create bootable floppy, or bootable CD.
    If downloaded file is of .iso type, use ImgBurn: The Official ImgBurn Website to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

    NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

    ================================================== ==============

    A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

    NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

    B. If you have only one RAM stick installed...
    ...run memtest...

    1. Download - Pre-Compiled Bootable ISO (.zip)
    2. Unzip downloaded memtest86+-2.11.iso.zip file.
    3. Inside, you'll find memtest86+-2.11.iso file.
    4. Download, and install ImgBurn: The Official ImgBurn Website
    5. Insert blank CD into your CD drive.
    6. Open ImgBurn, and click on Write image file to disc
    7. Click on Browse for a file... icon:



    8. Locate memtest86+-2.11.iso file, and click Open button.
    9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



    10. Once the CD is created, boot from it, and memtest will automatically start to run.

    The running program will look something like this depending on the size and number of ram modules installed:




    It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

    This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



    The following image is the test results area:



    The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

  9. #19
    coupe-r is offline Newbie
    Thanks once again for your very informative reply.

    In response to that: I have run a full scan on the drive using scan disk, and the drive is not showing the typical bad sector (halt computer) symtoms. As I was saying I have diagnosed and used PC for years so you get to know what things are hard drive, RAM, video even without having to test.
    But then I test from there when i suspect something

    I will run the harddive test anyway to be sure.

    I used to have 2x256 sticks of ram, ram is 100% ok.

    just purchased 2x 512 DDR sticks. They are 100% fine and tested.
    (memory errors will usually give other problems in windows also, and always give errors in prime, and other testing software.

    im 100% sure the memory is fine, I may run a mem test when i get home tho anyway.

    as for the CPU temps, as I was saying above I use notebook hardware control and temps are fine.
    idle is around 35-45C
    full load 50-55C
    high fan speed kicks in at 60C- this drops it down to 50C again.

    the dorthan chip is well within its temp and throttling limits.
    Im thinking this may be a wireless driver, or chipset, video driver issue.
    Im going to disable items in the computer and see if that fixes things.

    Thanks for your help again and make any more suggestions you can think off. Thanks

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