Help if possible!

  1. #1
    lunch is offline Newbie

    Exclamation Help if possible!

    Hey everyone,
    I hope someone is able to help me out there.....but lately, my comp has been crashing to blue screen randomly....displaying this message most of the time..
    IRQL_NOT_LESS_OR_EQUAL

    any ideas welcome....and appreciated.

    thanks,
    Darren(lunch)


  2. #2
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Steps to begin the diagnosis of BSOD errors aka Blue Screen of Death



    Check your Event Viewer via Administrative Tools.

    Open the System as well as Application tabs and look for red X errors that coincide with your problem. Details here:

    How to view and manage event logs in Event Viewer in Windows XP

    Basic information on Event Viewer errors can be found here: EventID.Net




    Also turn off the auto restart function:

    How to turn off Auto Restart in XP

    Right click on My Computer

    Select Properties

    Select the Advanced tab then the Startup & Recovery section

    Select the Settings button

    Uncheck "Automatically restart" and then click Apply



    This will give you a Blue Screen with the error message rather than restarting the computer.

    Write down the error detail then use the reset button on the computer to restart.


    Also while in this section change the Write debugging information setting to:

    Kernel memory dump


    Basic information about these errors can be found here:

    Troubleshooting Windows STOP Messages




    Then if your Blue Screen is showing a Memory Dump do the following:


    Go to start | Search | All files and folders and type in .dmp in the All or part of the file name: box.
    Note the location of your .dmp files.
    If no .dmp files check for minidump.
    Remember this location and the path that leads to it.

    Then:

    1) Download and install the

    Debugging Tools from Microsoft

    All you need do is download and install this. Make no attempt to start or run it.

    2) Download and install this

    debugwiz

    This is a DOS based batch file that will command the above Microsoft Tools.

    3) Open the Wiz & Browse to, or paste in the path to, your .dmp file.

    4) After the Wiz creates a Text document attach it back to your thread.



    If you are looking for links on how to interpret this data for yourself try here first:

    Using the Windows Debugger:
    Exceptions, Bugchecks, and Register Context

  3. #3
    lunch is offline Newbie
    Mate, I appreciate your help....
    I have attached the event logs...not sure if you can help me from them. I can see a few red 'x' in there.... downloading the debugging stuff now.

    thanks for your help...and future help !

    Darren

    actually...files are 551k each...too big to attach I think..hmmmm

    if these will help you help me,can I email them to you?

  4. #4
    lunch is offline Newbie
    attached is the debug llog...!

    cheers

  5. #5
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    This process often takes time and many logs so if you get new ones please post them.

    The above on the surface is showing two issues: a SATA accelerator manager as well as the SetPoint manager for a Logitech keyboard and or mouse.

    Ring any bells?

    Any new SATA drives and or Logitech software or hardware?

  6. #6
    lunch is offline Newbie
    This came this morn.....

    I do have a Sata drive...but I've had it for over a year now...no probs.
    I did just install a logitech mouse(and drivers), but that was after the problem had already started....because my mouse seened to be playing up....jumping all over the screen....

    Attached a log from this morn,

    thanks very much for your help.
    Darren
    :notworthy:

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