I lost the software for my DSL external modem. My operating system is Windows XP. I have tried to re-download the software from the CD, but it won't read it. I can't seem to get an answer from the internet provider. They say it must be the operating system. This is the only issue I am having. Please help.

What ISP are you using, and what is the make/model of the modem?

I am connected by DSL. Centurytel is the provider and the modem is a Westell, model 6100. IT was working fine until about 3 weeks ago when the software disappeared from the computer. I have since tried to download the software from the CD. For some reason, my computer will not read the software.

To interject a question here, when you say "software", do you mean drivers? Modems don't generally require "software" but they do require drivers.

There's some good information on this modem here; Detailed information for the BellSouth 2100/2200/6100 Westell modems. AT&T Southeast Forum FAQ - dslreports.com
This link has a lot of info, and further links, for modem setup. It also states that a Modem CD is NOT required to install/setup the modem.


I found this; Westell 6100 DSL Modem Installation Guide - LavaNet Support among other things for that modem. Is the information in this link similar to what you're looking for?


DRIVERS and FIRMWARE:
http://www.fastaccess.drivers.bellsouth.net/#westell

ok, open up internet explorer, and type in the address bar: 192.168.1.1
if you get the modem configuration screen thingy, it means you are connected driver-wise, and it should work without the software, just using internet explorer.

That didn'st work. All I got was that it was an invalid address.

hmm.. since thats the address for that modem, it would seem that the computer is not connecting to the modem at all..
are you using USB or Ethernet?

I am using a USB connection. This is what I have been using for several years, since this computer did not have an ethernet connection. The provider thought the PCI card went bad, so I replaced it with another PCI usb card connection. I installed it and everything else works fine. I am beginning to wonder if my CD drive might not be reading the software. Is that possible?

In Internet explorer try 192.168.1.254 to gain access to the router

regards

grimerz

192.168.1.1 is the IP for that model of router,

well, I would try contacting the manufacter for drivers, maybe you can download them???