iTunes update error message

  1. #1
    lisa02148 is offline Newbie

    iTunes update error message

    I tried to update my iTunes to 8.0 and got the following error message:
    There is a problem with this Windows Installer package. A program required for this installation to complete could not be run. Contact your support personnel or package vendor.
    Following the recommendations on the Windows website, I uninstalled iTunes and tried to reload 8.0 and got the same error message.
    I tried to reintall the older iTunes version which seemed to work until I tried to open it and got the following error message:

    The file iTuneslibrary.itl cannot be read because it was created by a newer version of iTunes.

    I tried to find this file but a search of my hard drive did not find this iTuneslibrary.itl file.

    Any help would be appreciated!

    Thank you


  2. #2
    townsbg is offline Senior Member
    Follow the steps in bold here.

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