The most recent windows updates of 8/13/08 downloaded properly and all installed except KB921596 and KB954463. I would either like to install them or delete the download. Any help is much appreciated.

Try these:

http://www.microsoft.com/downloads/d...displaylang=en

Download details: Security Update for Microsoft Office Word 2002 (KB954463)

Thanks but so far no luck. I'll keep trying.