HP scanner 3970 problems

  1. #1
    thumudom is offline Junior Member

    Unhappy HP scanner 3970 problems

    I had to reinstall my HP flatbed scanner 3970 and at the end of the installation I received the following message: "HP Scanner 3970 has not passed Windows loop testing to verify its compatibility with Windows XP". It asked me if I wanted to continue. I didn'tg because this was the second installation and when I continued the first time the scanner did not function. I had been functioning properly previously.
    Thanks,
    thumudom

  2. #2
    penguinpaul is offline Dedicated Member
    If the scanner worked before on that system, it should be compatible... If you continue, it finishes installation right?

  3. #3
    thumudom is offline Junior Member
    Paul, the scanner has been an excellent scanner and as I stated I uninstalled it twice and when throught entire installation 2 times and both times I was told that the installation was finnished. When I tried to scan I got the message: ("HP Scanner 3970 has not passed Windows loop testing to verify its compatibility with Windows XP". It asked me if I wanted to continue.) When I continued the message kept coming back on the screen.
    thanks,
    mthumudo

    _

  4. #4
    penguinpaul is offline Dedicated Member
    .. i'm stumped..

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