Every time that I right click to edit or delete my PC freezes. Two error messages appear, windows explorer has encountered a problem and needs to close, and DrWatson Post-mortem Debugger has encountered a problem and needs to close. The errors are listed in the event log but I don’t know how to copy them so that I can post them here to try and give more info for this problem. Many thanks in advance for help with the above.http://www.d-a-l.com/help/images/smilies/rockon.gif

Shell
--------------------------------------------------
Go to Start/Run and type in:

regsvr32 /i shell32

Click OK.

Restart your computer.

Thanks for the quick reply Jephree, but still have the same problem. Also just tried to delete some shortcuts that are kept in a folder on desktop. Manage to open up the edit ok but when selecting file the same errors appear again.

You could try ShellExView to see if there are any faulty entries:

http://www.nirsoft.net/utils/shexview.html

You can also post the Event Viewer errors. There is a copy/paste icon when you open the details of an error.

You can also try HijackThis as this issue is symptomatic of some infections.

HijackThis
--------------------------------------------------
Please read THIS and after completing the steps outlined post a HijackThis log over in that section along with a brief description of your problem.

Do not post HijackThis logs in this section please.


..................................
The security / spyware section of D-A-L works a little differently to the rest of the site. We currently only allow Head Security staff to reply to others threads to ensure a high level of support and quality is maintained with the daily issues which require a certain level of knowledge in this area.

here are the last 4 logged errors,

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 05/04/2008
Time: 09:55:32
User: N/A
Computer: **********
Description:
Faulting application set5.tmp, version 10.50.0.125, faulting module , version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 65 74 ure set
0018: 35 2e 74 6d 70 20 31 30 5.tmp 10
0020: 2e 35 30 2e 30 2e 31 32 .50.0.12
0028: 35 20 69 6e 20 20 30 2e 5 in 0.
0030: 30 2e 30 2e 30 20 61 74 0.0.0 at
0038: 20 6f 66 66 73 65 74 20 offset
0040: 30 30 30 30 30 30 30 30 00000000
0048: 0d 0a ..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 05/04/2008
Time: 09:55:20
User: N/A
Computer: ******
Description:
Faulting application set3.tmp, version 10.50.0.125, faulting module , version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 65 74 ure set
0018: 33 2e 74 6d 70 20 31 30 3.tmp 10
0020: 2e 35 30 2e 30 2e 31 32 .50.0.12
0028: 35 20 69 6e 20 20 30 2e 5 in 0.
0030: 30 2e 30 2e 30 20 61 74 0.0.0 at
0038: 20 6f 66 66 73 65 74 20 offset
0040: 30 30 30 30 30 30 30 30 00000000
0048: 0d 0a ..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 05/04/2008
Time: 09:48:49
User: N/A
Computer: *******
Description:
Faulting application set2.tmp, version 10.50.0.125, faulting module , version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 65 74 ure set
0018: 32 2e 74 6d 70 20 31 30 2.tmp 10
0020: 2e 35 30 2e 30 2e 31 32 .50.0.12
0028: 35 20 69 6e 20 20 30 2e 5 in 0.
0030: 30 2e 30 2e 30 20 61 74 0.0.0 at
0038: 20 6f 66 66 73 65 74 20 offset
0040: 30 30 30 30 30 30 30 30 00000000
0048: 0d 0a ..

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 05/04/2008
Time: 07:31:54
User: N/A
Computer: ********
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d

DEFINITION OF: SET2.TMP
Safety Rating: Known Malware, do not run
Malware Family: Part of Malware group - Win32/Windu G
Malware Form: EXPLOIT

HijackThis
--------------------------------------------------
Please read THIS and after completing the steps outlined post a HijackThis log over in that section along with a brief description of your problem.

Do not post HijackThis logs in this section please.


..................................
The security / spyware section of D-A-L works a little differently to the rest of the site. We currently only allow Head Security staff to reply to others threads to ensure a high level of support and quality is maintained with the daily issues which require a certain level of knowledge in this area.