My Sony Vaio LA1 previously ran on MCE. I did a complete clean install of XP Pro but ever since have had no sound at all using WMP, Sonicstage or anything else I've tried?
No matter what I've done including trawling the net for days on end I cannot get this problem rectified.
Here are the Belarc scan results and I would be very grateful for any help or suggestions. I'm not a computer wiz so the simpler to understand the better for me.....
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Sony Corporation VGC-LA1 C3LMND1K
System Serial Number: 28246450-5000635
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.85 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Sony Corporation VAIO R0050W2
Bus Clock: 167 megahertz
BIOS: Phoenix Technologies LTD R0060W2 08/14/2006
Drives Memory Modules c,d
300.07 Gigabytes Usable Hard Drive Capacity
289.27 Gigabytes Hard Drive Free Space
c: (NTFS on drive 0) 300.07 GB 289.27 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Martin 19/02/2008 07:41:39 (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never
DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
Brother HL-2140 series on USB001
Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port:
Controllers Display
Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Intel(R) 82801GBM/GHM (ICH7-M Family) Serial ATA Storage Controller - 27C4
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] NVIDIA GeForce Go 7400 [Display adapter]
MS_ t Flat Panel [Monitor] (14.9"vis, November 2002)
Bus Adapters Multimedia
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC AVerMedia Hybrid H/W MPEG Card, M115S (DVBT/NTSC/PAL/SECAM)
SigmaTel High Definition Audio CODEC
Communications Other Devices
HDAUDIO SoftV92 Data Fax Modem with SmartCP
1394 Net Adapter
LAN-Express BCM 802.11g PCI-E Adapter
primary Auto IP Address: 192.168.1.3 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:16:CF:34:F0:00
Networking Dns Server: 192.168.1.1
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device
HID-compliant device (5x)
Sony Notebook Control Device
USB Human Interface Device (2x)
Sony Visual Communication Camera VGP-VCC1
HID Keyboard Device
HID-compliant mouse
Texas Instruments PCIxx12 Integrated FlashMedia Controller
USB Composite Device
USB Root Hub (5x)
Virus Protection [Back to Top]
AVG 7.5.516 Version 7.5.516
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 02/12/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
KB941569 - Critical (details...)
KB941569 - Critical (details...)
Installed Microsoft Hotfixes [Back to Top]
Internet Explorer
no verification data SP2 (SP2)
Office Enterprise 2007
no verification data KB944965 on 13/02/2008 (details...)
Windows Media Format 11 SDK
no verification data KB929399 (details...)
SP0
failed verification KB929399 on 06/02/2008 (details...) Reinstall!
Windows Media Player 11
no verification data KB936782_WMP11 (details...)
no verification data KB939683 (details...)
SP0
failed verification KB939683 on 06/02/2008 (details...) Reinstall!
SP2
failed verification KB936782_WMP11 on 06/02/2008 (details...) Reinstall!
Windows Media Player 6.4
no verification data KB925398_WMP64 (details...)
SP0
passed verification KB925398_WMP64 on 04/02/2008 (details...)
Windows Media Player 9
no verification data KB936782_WMP9 (details...)
SP2
passed verification KB936782_WMP9 on 04/02/2008 (details...)
Windows Media Player
SP0
passed verification KB911564 on 04/02/2008 (details...)
Windows XP
no verification data KB941569 (details...)
SP0
passed verification KB941569 on 04/02/2008 (details...)
SP10
passed verification MSCOMPPACKV1 on 04/02/2008 (Microsoft Compression Client Pack 1.0 for Windows XP)
SP3
passed verification KB873339 on 04/02/2008 (details...)
passed verification KB885835 on 04/02/2008 (details...)
passed verification KB885836 on 04/02/2008 (details...)
passed verification KB886185 on 04/02/2008 (details...)
passed verification KB887472 on 04/02/2008 (details...)
passed verification KB888111WXPSP2 on 17/11/2007 (details...)
passed verification KB888302 on 04/02/2008 (details...)
passed verification KB890046 on 04/02/2008 (details...)
passed verification KB890859 on 04/02/2008 (details...)
passed verification KB891781 on 04/02/2008 (details...)
passed verification KB893756 on 04/02/2008 (details...)
passed verification KB893803V2 on 04/02/2008 (details...)
passed verification KB894391 on 04/02/2008 (details...)
passed verification KB896358 on 04/02/2008 (details...)
passed verification KB896423 on 04/02/2008 (details...)
passed verification KB896428 on 04/02/2008 (details...)
passed verification KB898461 on 04/02/2008 (details...)
passed verification KB899587 on 04/02/2008 (details...)
passed verification KB899591 on 04/02/2008 (details...)
passed verification KB900485 on 04/02/2008 (details...)
passed verification KB900725 on 04/02/2008 (details...)
passed verification KB901017 on 04/02/2008 (details...)
passed verification KB901214 on 04/02/2008 (details...)
passed verification KB902400 on 04/02/2008 (details...)
passed verification KB905414 on 04/02/2008 (details...)
passed verification KB905749 on 04/02/2008 (details...)
passed verification KB908519 on 04/02/2008 (details...)
passed verification KB908531 on 04/02/2008 (details...)
passed verification KB910437 on 04/02/2008 (details...)
passed verification KB911164 on 16/11/2007 (details...)
passed verification KB911280 on 04/02/2008 (details...)
Windows XP
SP3 (continued)
passed verification KB911562 on 04/02/2008 (details...)
passed verification KB911927 on 04/02/2008 (details...)
passed verification KB913580 on 04/02/2008 (details...)
passed verification KB914388 on 04/02/2008 (details...)
passed verification KB914389 on 04/02/2008 (details...)
passed verification KB916595 on 04/02/2008 (details...)
passed verification KB917344 on 04/02/2008 (details...)
passed verification KB918118 on 04/02/2008 (details...)
passed verification KB918439 on 04/02/2008 (details...)
passed verification KB919007 on 04/02/2008 (details...)
passed verification KB920213 on 04/02/2008 (details...)
passed verification KB920670 on 04/02/2008 (details...)
passed verification KB920683 on 04/02/2008 (details...)
passed verification KB920685 on 04/02/2008 (details...)
passed verification KB920872 on 04/02/2008 (details...)
passed verification KB921503 on 04/02/2008 (details...)
passed verification KB922582 on 04/02/2008 (details...)
passed verification KB922819 on 04/02/2008 (details...)
passed verification KB923191 on 04/02/2008 (details...)
passed verification KB923414 on 04/02/2008 (details...)
passed verification KB923980 on 04/02/2008 (details...)
passed verification KB924270 on 04/02/2008 (details...)
passed verification KB924496 on 04/02/2008 (details...)
passed verification KB924667 on 04/02/2008 (details...)
passed verification KB925902 on 04/02/2008 (details...)
passed verification KB926239 on 04/02/2008 (details...)
passed verification KB926255 on 04/02/2008 (details...)
passed verification KB926436 on 04/02/2008 (details...)
passed verification KB927779 on 04/02/2008 (details...)
passed verification KB927802 on 04/02/2008 (details...)
passed verification KB927891 on 06/02/2008 (details...)
passed verification KB928255 on 04/02/2008 (details...)
passed verification KB928843 on 04/02/2008 (details...)
passed verification KB929123 on 04/02/2008 (details...)
passed verification KB930178 on 04/02/2008 (details...)
passed verification KB930916 on 04/02/2008 (details...)
passed verification KB931261 on 04/02/2008 (details...)
passed verification KB931784 on 04/02/2008 (details...)
passed verification KB932168 on 04/02/2008 (details...)
passed verification KB933729 on 04/02/2008 (details...)
passed verification KB935839 on 04/02/2008 (details...)
passed verification KB935840 on 04/02/2008 (details...)
passed verification KB936021 on 04/02/2008 (details...)
passed verification KB936357 on 04/02/2008 (details...)
passed verification KB937894 on 04/02/2008 (details...)
passed verification KB938127 on 04/02/2008 (details...)
passed verification KB938828 on 04/02/2008 (details...)
passed verification KB938829 on 04/02/2008 (details...)
passed verification KB941202 on 04/02/2008 (details...)
passed verification KB941568 on 04/02/2008 (details...)
passed verification KB941644 on 04/02/2008 (details...)
passed verification KB942615 on 04/02/2008 (details...)
passed verification KB942763 on 04/02/2008 (details...)
passed verification KB942840 on 04/02/2008 (details...)
passed verification KB943055 on 12/02/2008 (details...)
passed verification KB943460 on 04/02/2008 (details...)
passed verification KB943485 on 04/02/2008 (details...)
passed verification KB944533 on 12/02/2008 (details...)
passed verification KB944653 on 04/02/2008 (details...)
passed verification KB946026 on 12/02/2008 (details...)
no verification data KB946627 on 06/02/2008 (details...)
Firstly, you've got some Service Pack elements which have not installed correctly;
no verification data SP2 (SP2)
SP0
failed verification KB929399 on 06/02/2008 (details...) Reinstall!
Windows Media Player 11
no verification data KB936782_WMP11 (details...)
no verification data KB939683 (details...)
SP0
failed verification KB939683 on 06/02/2008 (details...) Reinstall!
SP2
failed verification KB936782_WMP11 on 06/02/2008 (details...) Reinstall!
Windows Media Player 6.4
no verification data KB925398_WMP64 (details...)
SP0
Windows Media Player 9
no verification data KB936782_WMP9 (details...)
SP2
Windows XP
no verification data KB941569 (details...)
If neither of the above apply, I suggest downloading and saving this file as opposed to "running" it from the MS site. This way you can run it "locally" without worrying about connection/data transfer problems, and you'll have it in case you decide to "slipstream" your own XP SP2 CD.
I would clear these issues before attempting any further "repairs" to the machine.
Meanwhile, I did a search on the SONY Vaio website and could find nothing that matched Vaio LA1.
1) Can you provide the exact model number from the factory sticker/label on this machine?
2) Download, install, and run Everest Home Edition on this machine. (Clean FreeWare) Once it's finished loading and running, click on the Report Wizard in the Menu Bar. Save all hardware related pages (the default) to a TEXT file in a location of your choice. (It will default the location to C:\Program Files\Lavalys\EVEREST Home Edition\Reports, unless you redirect it.)
Compress (zip) the text file and attach that zipped text document to your next posting. (When posting, click on Advanced, and just below the posting box you'll see "Additional Options", and within that, "Attach Files". Click on "Manage Attachments" and follow the prompts. Browse to the file and choose UPLOAD.)
Post back with your results and any further questions.
Thank you for your time and advice which is very much appreciated.
I have both the xp pro (oem) disc + an SP2 disc but to save searching for them downloaded the file you indicated and ran it. I don't know if anything was supposed to happen? .... it just ran for 5 mins and then clicked Finish.
I downloaded Everst & the zip is attached with report (although on running Everest said - "Your machine has Intel i945GM/PM Calistoga motherboard chipset. The current Everest version does not fully support your system")
I hope I've done everything correctly so far!
Thanks
Sorry to be away so long. I've quit my job as a construction estimator and went back to construction. I'm the head carpenter/site foreman, building a large house for a client (4300+ Sq. Ft.). So, I work all day, and then work with the plans in the evening to calculate/order materials required for the next few days. If the weather is good, it's a never ending process.
QUESTION:
Have you installed the BETA version of XP SP3?
If so, I would uninstall/remove it. NOTE: You may have to reinstall SP2 if you remove SP3.
If not, and, XP SP2 is installed, all you should need to get your sound is the loading of the 1) chipset drivers and 2) sound drivers from the "Original Drivers Package" (55.71 MB) for XP from the site you provided.
No problem with waiting, I'm just grateful for your help!
Just to make sure I understand this correctly....
SP3 - I had not heard of it and have not installed this intentionally but could it
have come in updates or anything? How can I check?
This PC (LA1) originally had XP MCE installed, then I have done a hopefully clean install of XP Pro......
Do I need to install chipset & sound drivers from the LA1 download page which
is MCE ? Or do I need other drivers for XP Pro - or are they all the same?
You're running SP2. The Belarc and Everest reports both reflect this. (Sorry, I forgot to refer back to those while I was typing.) It is however, curious that SP3 shows up in that listing. Hence my query.
It was WMP 6.4, 9, & 11 which gave the Service Pack errors in your original post.
If, when you re-ran the SP2 update, you received no errors they hopefully have been corrected.
Those driver packages (from the site you provided in your #3 post) were generic for XP, ie; Pro, Home, MCE, etc.
Before going further, check a few things to ensure nothing is "blocking" the sound;
1) Check Device Manager to see if there are any yellow exclamation marks for any devices.
2) Open your Volume Control (Start, Run, sndvol32.exe). Ensure sound levels are up and nothing is muted.
3) Ensure any sound replication devices (speaker system, headphones, etc) are operational and correctly connected.
4) Double-check in the machines bios to ensure your onboard sound is enabled.
Normally it's best to use the hardware drivers from the proprietaty vendor. (SONY in this case.) However, if all the above checks out as OK, you can try the drivers direct from the hardware manufacturer;
1) yes have 3 yellows in DM. "ethernet controller", "ehome infrared transceiver" + "unknown device" ???
... the LA1 does have a tv tuner & remote controller but I don't need either if
that might be what this indicates...
2) Volume Controls all set properly
3) speakers are built into the LA1
4) in BIOS - volumme sound is set to 5
