I am new to this network. I am having a terrible problem with my on board cd/dvd drive in my laptop and also my external ATAPI drive made by I/O..The computer is a Dell Inspiron 6000. My onboard dvd combo drive driver is no longer listed with my tag number for drivers on the dell support site. I have found dell to be very lacking in most every facet. I had warranty issues and bad customer service but I can thank them for making me very computer literate. I'll never buy another dell. Both hardware peices report the same in device drivers "code 39" missing driver or corrupt. I have removed it tried to load new drivers and also have a 700 page book on working with Windows XP. It is a awesome reference but a little beyond my comprehension in many areas. About the problem, I had norton ghost on my computer for a short time and removed it. Not sure it has anything to do with it but timing is close to when I removed the app. My computer info is pasted below but I don't understand the partition mentioned. I wasn't aware I had a partition and from the memory available or in use it sounds like my problem might be related to partitioning. The code 39 is discussed in my book and it has only left me one possibility, that is my hard drive is not working properly or is bad. I tried boot from my cd/dvd by using a old dell drivers and utilities cd and it read it right off the combo drive. I have also replaced my sony with another compatible drive and it will not work either. The ATAPI drive was not a year old either and it is not broken either. Somehow and I hope through the dos prompt I would like to get rid of the partition until I understand it better. I know it organizes things and is there for a reason but I'm clueless beyond that. I also wanted to know what a format c: would do. I know it is considered even taboo to mention that but I'm curious because the XP book I have makes it seem like a alright thing to do. I would like to thank any and everyone who takes the time to read this babbling and I will appreciate any advice to include throwing this in the nearest electronics compost. Actually, this computer works flawlessly in every other facet. thanks again

Get19

COMPUTER PROFIILE

Property Value
OS Name Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partitio n1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
Property Value
Current Clock Speed 1730
Description x86 Family 6 Model 13 Stepping 8
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) M processor 1.73GHz


Memory (RAM):
Property Value
Bank Label
Capacity 1073741824

Bank Label
Capacity 268435456

Total Memory Deteced in Hardware: ~1280 MB
Memory Reported to Operating System: 1271MB

Disk Drives:
Property Value
Description Disk drive
Manufacturer (Standard disk drives)
Model WDC WD600VE-75HDT1
Media Type Fixed hard disk media
Size 60011642880 (~56 GB)
Number of Partitions 1

Description Disk drive
Manufacturer (Standard disk drives)
Model LEXAR JUMPDRIVE SPORT USB Device
Media Type Removable media other than floppy
Size 123379200 (~0 GB)
Number of Partitions 1


Installed Printers:
Property Value
Name PaperPort Color Image
Port Name BIPORT
Default False
Driver Name PaperPort Color Printer Driver

Name PaperPort Black & White Image
Port Name BIPORT
Default False
Driver Name PaperPort Mono Printer Driver

Name Organizer PDF Creator
Port Name LPT1:
Default False
Driver Name Amyuni Document Converter 2.50

Name Microsoft Office Document Image Writer
Port Name Microsoft Document Imaging Writer Port:
Default False
Driver Name Microsoft Office Document Image Writer Driver

Name LexmarkFax
Port Name LexmarkFax
Default False
Driver Name Lexmark Print-2-Fax Printer

Name Lexmark 6300 Series
Port Name USB002
Default False
Driver Name Lexmark 6300 Series

Name HP DeskJet 820Cse (Copy 1)
Port Name USB004
Default False
Driver Name HP DeskJet 820Cse

Name HP DeskJet 820Cse
Port Name USB001
Default False
Driver Name HP DeskJet 820Cse

Name Business Plan PDF Driver v250
Port Name LPT1:
Default False
Driver Name Amyuni Document Converter 2.50

Name Brother DCP-7020 USB Printer
Port Name USB003
Default True
Driver Name Brother DCP-7020 USB Printer


Motherboard:
Property Value
Manufacturer Dell Inc.
Model
Name Base Board
Part Number
Product 0W9260
Serial Number .C4FKN81.CN129615A5D19E.
Version


BIOS:
Property Value
Manufacturer Dell Inc.
Name Phoenix ROM BIOS PLUS Version 1.10 A09
Release Date 20050928000000.000000+000
Version DELL - 27d5091c


Monitor:
Property Value
Description Plug and Play Monitor
Name Plug and Play Monitor
Screen Height 800
Screen Width 1280

Description Plug and Play Monitor
Name Plug and Play Monitor
Screen Height
Screen Width


Keyboard:
Property Value
Description USB Human Interface Device

Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard


Pointing Device:
Property Value
Manufacturer Microsoft
Name HID-compliant mouse

Manufacturer Alps Electric
Name Alps Touch Pad


Sound Card:
Property Value
Manufacturer SigmaTel
Description SigmaTel C-Major Audio
Device ID PCI\VEN_8086&DEV_266E&SUBSYS_01881028&REV_03\3&61A AA01&0&F2


Video Card:
Property Value
Adapter Compatibility Intel Corporation
Adapter RAM 134217728
Description Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Installed Display Drivers igxprd32.dll
Driver Version 6.14.10.4764
Driver Date 1/13/2007 11:33:18 PM
Video Mode Description 1280 x 800 x 4294967296 colors

Adapter Compatibility Intel Corporation
Adapter RAM 134217728
Description Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Installed Display Drivers igxprd32.dll
Driver Version 6.14.10.4764
Driver Date 1/13/2007 11:33:18 PM
Video Mode Description


DirectX Installation:
Property Value


Modem:
Property Value
Model Conexant D110 MDC V.92 Modem
Name Conexant D110 MDC V.92 Modem


Network Adapters:
Property Value
Description Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
Description Packet Scheduler Miniport
Description Bluetooth Personal Area Network
Description MWL Filter Miniport
Description Intel(R) PRO/Wireless 2200BG Network Connection
Description MWL Filter Miniport
Description ASIX AX88772 USB2.0 to Fast Ethernet Adapter
Description Packet Scheduler Miniport
Description WAN Miniport (IPX)
Description WAN Miniport (ATW)
Description Windows Mobile-based Device
Description Windows Mobile-based Device
Description Windows Mobile-based Device
Description MWL Filter Miniport
Description Packet Scheduler Miniport
Description Packet Scheduler Miniport
Description MWL Filter Miniport
Description U.S. Robotics Wireless MAXg USB Adapter - Packet Scheduler Miniport
Description MWL Filter Miniport
Description Packet Scheduler Miniport
Description Bluetooth Device (Personal Area Network)

External Ports:
Property Value
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator

Expansion Slots:
Property Value
Slot Designation PCMCIA 0
Slot Designation MiniPCI

Dell uses Norton Ghost as it's recovery device.

This is directed on a "hidden" partition.

You might have compromised the DVD/CD drivers by removing aspects of Norton Ghost.

Here is a more general Google as to Error 39:

http://www.google.com/search?sourcei...=error+code+39

You are restricted to Dell's recovery and repair options unless you buy a retail version of XP or Vista. Therefore formatting C: is not an option as it will delete your Dell XP.

If you wish to restore to a factory condition I believe the hot key is F10 on boot. This boots Norton Ghost on the "hidden" partition and will reinstall XP. This will erase all your data that was added after the original purchase.

Have you loaded the drivers from Dell?

http://support.dell.com/support/downloads/

I would initially suspect that the deletion of Norton Ghost aspects might have corrupted your drivers.

You might try this:

http://support.microsoft.com/kb/314060

Or review the previously posted Google as it lists many similar scenarios.