Greetings -

I am here as most arrive, I'm sure - Out of desperation.

My daughter is in Germany, son in law is deployed elsewhere at the moment, and their only link is their computers. She has no car and the computer is her only link with her husband and us, their bills, news (they have no cable tv) and everything else in the world. She might as well be living on Mars.

Yesterday, hers (2 year old Dell running xp) would not start up. It would stop at the windows logo and then the blue screen popped up with an error message saying there was an unmovable boot volume. In safe mode, it freezes at the same line every time "Multi (0) disk (0) r disk (0) partition (2)\windows\system32\drivers\agpCPQ.sys..." There is a list of lines similar to this one" A problem has been detected and windows has been shut down to prevent damage to your computer. Unmountable_boot_volume If this is the first time you have seen this stop screen restart your computer..."At the very bottom it says, ""*** stop:0x000000ed (0x86c33b80, 0xc00000b5, 0x00000000, 0x00000000)"

We are very worried for two reasons:

1. Nether of us are computer literate
2. She is pretty much stranded in a foreign country without the financial resources to purchase another computer. We could perhaps get parts for it, but the Army pays about as well as the school district.

Is there someone who can help us to figure out what she can do to find the problem and repair it? I saw a very informative post by Dan Penny that we can follow, but I guess we need to figure out a computer resource in Germany first.

I apologize for the randomness of this post, but I feel at such a loss here.

Thank you for any help ~*~

tigersoul

Im sure someone will give you a detailed answer, but does she have her restore disks for her computer?

If she does:

Boot with Recovery CD.
In the recovery console (pressing "R", then choosing "c:/windows", and finally entering the administrator password), type this:

1. chksdsk /r [enter] --> it takes a long time
2. chksdsk /p [enter]
3. fixboot c: [enter] -->if c: is where windows is installed
4. exit ->to reboot again

I also have this problem... I have yet to find a solution and had to instead go out and purchase a new laptop. My laptop with this problem is a Dell Inspiron 2650. And it out of the blue did the exact same thing that you have described. If anyone can tell us how to fix this that would be great, if it can be fixed. I am going to have my computer expert aunt and uncle look at it and see if they can fix it, if they can I will post how they did it on here.