A while back i had problems with my printer- so i tried to install the driver from the net. Then i found out the printer was unplugged! so i cancelled the download.

However, it is still trying to download and i cant get rid of it by clicking 'cancel' or 'ok'. This is what happens...

Log on, message comes up saying "copying files" to D:\enu\drivers\win2k_xp\hpzrp305.dll. Then a message comes up saying "Files needed"...
'The file hpzrp305.dll on (unknown) is needed. Type the path where the file is located, then click OK. Copy files from ':\enu\drivers\win2k_xp'.

I just want to get rid of it now! any suggestions?

thanks

Download the Installer cleanup tool:

http://support.microsoft.com/kb/290301

If it is listed by the tool you can delete it there.

thanks, ill give it a go

Jephree

I clicked on the link, it says "the system cannot find the file specified"....

This is what the link should have been:
http://support.microsoft.com/kb/310312

thanks

sorry it was suposed to be 2 different links:
http://support.microsoft.com/kb/310312
http://support.microsoft.com/kb/290301

Yes this is the tool:

http://support.microsoft.com/kb/290301

Sorry for the mis-post.

no problem.
please excuse my ignorance but what do i do when ive clicked on the link!?

i would not class my issue with any of the following:
Remove Files Stored on Your Hard Disk

Remove Windows Components

Remove Installed Programs

Remove Restore Points

thanks

Sorry for butting in,

Why cann't you just go to printer site and try to reinstall/upgrade the drive? Is that going to casue any problem?

If your printer is hp 3820 desk jet, here is the link:


http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN