Blue Screen or Restart

  1. #1
    jbelles is offline Newbie

    Blue Screen or Restart

    I am having my computer reboot or give a BSOD randomly throughout the day, it is a new Optiplex 745.
    I have ran a hardware diag and nothing.
    I have reinstalled the OS and the same issue.
    The possible causes have changed from savrt.sys, ntfs.sys, kmixer.sys, ntkrnlpa.sys.
    Any help on this issue would be greatly appreciated.
    Thanks

    Below is the debug log:
    ************************************************** *****************************
    * *
    * Bugcheck Analysis *
    * *
    ************************************************** *****************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 00000000, The address that the exception occurred at
    Arg3: f71ae6c4, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    +0
    00000000 ?? ???

    TRAP_FRAME: f71ae6c4 -- (.trap fffffffff71ae6c4)
    ErrCode = 00000010
    eax=00000000 ebx=867c2c18 ecx=86776de8 edx=00000020 esi=862cd248 edi=8681fb38
    eip=00000000 esp=f71ae738 ebp=f71ae764 iopl=0 nv up ei ng nz na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010286
    00000000 ?? ???
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0x8E

    PROCESS_NAME: System

    LAST_CONTROL_TRANSFER: from 862ad008 to 00000000

    STACK_TEXT:
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    f71ae734 862ad008 f73fe09e 86a904d8 86b7f2c0 0x0
    f71ae764 804ef095 8681fb38 862ad008 862ad008 0x862ad008
    f71ae774 8058286c 86a904c0 00000000 00000000 nt!IopfCallDriver+0x31
    f71ae7ac 805b9edd 00a904d8 00000000 86a904c0 nt!IopDeleteFile+0x132
    f71ae7c8 805259a6 86a904d8 00000000 00000be4 nt!ObpRemoveObjectRoutine+0xdf
    f71ae7e0 805badb3 86796da0 e1001bb8 86776ba0 nt!ObfDereferenceObject+0x4c
    f71ae7f8 805bae49 e1001bb8 86a904d8 00000be4 nt!ObpCloseHandleTableEntry+0x155
    f71ae840 805baf81 00000be4 00000000 00000000 nt!ObpCloseHandle+0x87
    f71ae854 8054086c 80000be4 f71ae900 804ff459 nt!NtClose+0x1d
    f71ae854 804ff459 80000be4 f71ae900 804ff459 nt!KiFastCallEntry+0xfc
    f71ae8d0 a9cc677f 80000be4 00000001 e4250e5d nt!ZwClose+0x11
    f71ae900 a9c9691a e40bc358 e4250e08 00000001 savrt+0x4677f
    f71ae948 a9c6de74 e4272370 e1acfa68 e4272368 savrt+0x1691a
    f71ae968 a9c6e023 e4272368 f71ae9c8 e1acfa88 SYMEVENT+0xfe74
    f71ae97c a9c6407f f71ae9c8 e1b98c1c e1acfa88 SYMEVENT+0x10023
    f71ae990 a9c6cd28 f71ae9c8 00000000 f71ae9c8 SYMEVENT+0x607f
    f71ae9ac a9c657b9 f71ae9c8 804eff4a a9c65880 SYMEVENT+0xed28
    f71ae9ec 804ef095 862dbf10 86674720 86674720 SYMEVENT+0x77b9
    f71ae9fc f73fde9b 00000000 86674720 866748f8 nt!IopfCallDriver+0x31
    f71aea20 f740a448 f71aea40 8681fb38 00000000 fltMgr!FltpLegacyProcessingAfterPreCallbacksComple ted+0x20b
    f71aea5c 804ef095 8681fb38 86674720 86674720 fltMgr!FltpCreate+0x26a
    f71aea6c 80581f6e 86b589c8 85e60dcc f71aec04 nt!IopfCallDriver+0x31
    f71aeb4c 805bddc0 86b589e0 00000000 85e60d28 nt!IopParseDevice+0xa12
    f71aebc4 805ba448 00000000 f71aec04 00000040 nt!ObpLookupObjectName+0x53c
    f71aec18 80574ec1 00000000 00000000 14580001 nt!ObOpenObjectByName+0xea
    f71aec94 80575838 006dee80 80100080 006dee20 nt!IopCreateFile+0x407
    f71aecf0 80577f02 006dee80 80100080 006dee20 nt!IoCreateFile+0x8e
    f71aed30 8054086c 006dee80 80100080 006dee20 nt!NtCreateFile+0x30
    f71aed30 7c90eb94 006dee80 80100080 006dee20 nt!KiFastCallEntry+0xfc
    006dee78 00000000 00000000 00000000 00000000 0x7c90eb94


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    savrt+4677f
    a9cc677f ?? ???

    SYMBOL_STACK_INDEX: b

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: savrt

    IMAGE_NAME: savrt.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 44ff3cff

    SYMBOL_NAME: savrt+4677f

    FAILURE_BUCKET_ID: 0x8E_savrt+4677f

    BUCKET_ID: 0x8E_savrt+4677f

    Followup: MachineOwner


  2. #2
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Turn off or remove Norton software and see if the problem vanishes as well.

    If so then install either AVG or Avast free anti-virus.

  3. #3
    Steve Vogt is offline Full Member
    For all those who read this too, Norton Anti-Virus has a history of messing up peoples computers and usually slows down your computer. I highly recommend AVG.

  4. #4
    jbelles is offline Newbie
    The Norton did not fix it.
    But I did find that the Optiplex 745 has a bios update, and ever since I installed it the blue screens have gone away. (I has been about 3 days now)

  5. #5
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Cool! Thanks for the Update and glad things are better!

  6. #6
    Steve Vogt is offline Full Member
    Quote Originally Posted by jephree View Post
    Cool! Thanks for the Update and glad things are better!
    +1

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