HOW DO i FORMAT MY P C and start again from scrstch sue

hi I am new to this so you will have to guide me what it is I seem to have two windows X P on my computer 1 in english 1 in amercan and is causing me much trouble can you please help sussana

There is a very good guide here for a Clean Install:

http://www.michaelstevenstech.com/cl...all.html#steps

Let us know if we can elaborate on any points for you.