Hi All


I have experienced difficulties removing programs from my laptop. In particular i recently tried to install bearshare (P2P), however the installation did not complete, and when I try to use the uninstall process a message appears stating that uninstall file can not be located.

I am now in the situation where i can not use programme and can not remove it, with the intention of reinstalling correctly.

I have a similar problem with a Norton antivirus programme, but i'll deal with one problem at a time i suppose.


If any one can offer any advise on this matter, I would be most grateful

Best regards

Needithelp

try going into safeboot(by pressing f8 on start up or msconfig)then to add and remove and unistall...or find files and delete.....heres a link if you dont know how read windows xp ok
http://www.pchell.com/support/safemode.shtml

as for norton heres the removal tool below

http://service1.symantec.com/SUPPORT...05033108162039

hope this helps

Also:

Uninstall Programs Manually

Just because Windows XP has the Add/Remove Programs feature it doesn't mean your application will appear in the list. Furthermore, even if it does appear, it's no guarantee that the uninstall feature will work. When you run across one of these situations the items listed below will help in getting rid of the application. Be aware that these steps may not remove everything associated with the application and can impact other applications on the computer. Have a backup or restore point and use caution.

*

Find the directory for the application and delete all the files in the directory. Delete the directory. e.g. click C: under My Computer then Program Files etc.
*

Open regedit (start/run regedit) and navigate to HKEY_LOCAL_MACHINE\SOFTWARE and find the folder for the application. Delete the folder.
*

Open regedit and navigate to HKEY_CURRENT_USER\SOFTWARE and find the folder for the application. Delete the folder.
*

To remove the application entry from Add/Remove Programs (if present) open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall and find the folder for the application. Delete the folder.
*

Some applications have Services attached to them. If this is the case, navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es, locate and delete the service.
*

In Windows Explorer, navigate to the individual user settings and delete program references. Common places to check would be:

C:\Documents and Settings\All Users\Start Menu\Programs and delete relevant entries.
C:\Documents and Settings\All Users\Start Menu\Programs\Startup and delete relevant entries.
C:\Documents and Settings\%YourUserID%\Start Menu\Programs and delete relevant entries.
[Do this for each User ID listed]
C:\Documents and Settings\%YourUserID%\Start Menu\Programs\Startup and delete relevant entries.
[Do this for each User ID listed]

If no entries were found in the previous step and the application launches automatically, navigate to
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
and delete the entry.

Thanks dcdd1 and jephree I will give these a try and let you know the out come....

thanks again

Hello again

Manually deleting the programs seems to have worked - much thanks.

However, the symantec uninstaller does not work. Is there a way to manually remove norton antivrus ???


thanks in advance

Try this link and look through list for your specific version:
http://service1.symantec.com/SUPPORT...rc=bar_sch_nam

hope this helps?

Excellent all sorted now

thanks

Thanks for the update and the thanks.

Let us know if we can help further in the future.