Hi, this is Maxhammer, glad to be on board.

To who it may concirn, HELP!
I have a Red error problem which has led to a blue screen, I have downloaded Win dbg/ and debugwiz/ but I do not know what to do with them, to rectify this issue.
Can someone explain the correct procedure, as I am a totaly nervous novice.
I am eager to learn.
Comuteringly yours
MAXHAMMER

Hi, welcome to D-A-L

what is the error on the screen (if it has a stop code such as 0x000000ED) then just copy that down

Mike

Hi Mike ,
Thank you for your quick response.

Here is the Blue Screen full code 0X0000009C (0X00000004,0X80545FF0, 0XB2000000, 0X00070F0F0
Red Errors in the viewer are for 6 different events. the last one = 14/1/07 2:04 sourse = Side by Side Event 59 Cat = None User = N/A
the 1st one = 4/1/07 time = 2:04 Sourse = Side by side Cat = None Event =
61 User N/A the 4 others have the same time annd have Event of 58, 59, 61 again and 58 again.
As I said I have downloaded Win dbg and Debug Wiz Windows BBS.COM but I do not know where to use the information I have, where, and how.

I hope that you have the patience to help me sort out this problem, so that I maybe able to help someone else in the future.

I may need diagrams, and a idiot board.

Please get back to me ASAP, have a great week end.
Computeringly yours

Maxhammer

hi, do you have a windows xp disk?
xp recovery disk? or anything like that?

Hi Mike ,
Yes I do have a Windows XP disc but I do nt know if I have a recovery disc.
cheers
maxhammer

Hi Mike,

I am off line now, but I will be back again later, after Midnight.
I hope to catch you then.
cheers
Maxhammer

insert the xp disk into the drive, when you first turn your computer on, enter the bios screen (usually by pressing F2) change your CD drive to the primary boot device and restart (with the cd in) when it says press any key to boot from cd, press something...

setup will then load and give you options, it should say to repair.... using the recovery console press R

use this option (by pressing R)
type in the following (do not type the brackets or what is in them)
/fixboot (press enter)
/fixmbr (press enter)


this could also be a memory problem, have you upgraded or had someone upgrade your computer since you got it?

do you have 1 stick of memory (RAM) or 2?

are your fans working? (i dont think overheating is the problem though because this happens straight away... or am i wrong?)

see this link for more info.

Hi Mike,
These are the specs
AMD Athlon (tm)64 Processor 3000+
1.80GHz and 1.00GBs of RAM
I can actualy her the fan Temp 23.8 C showing
Can I do any damage by using the disc? it is a new computer and as I have said I am a complete novice.
cheers
Maxhammer

you cannot do any physical damage, if it is a windows problem, the worst that can happen is you will need todo a clean install of windows and re-install drivers and things... if you need to do this, you will lose all data

do you get this every time you turn your computer on? or can you use your computer for a period of time without recieving this error?

Go to start | search (type in) .dmp
Note the location of your .dmp files.
If no .dmp files check for minidump.
Remember this location and the path that leads to it.

1) Open the Wiz & Browse to, or paste in the path to, your .dmp file.

2) After the Wiz creates a Text document attach it back to this thread.