hi

i keep getting the following message -

Error loading Resource DII

this always happens when i am trying to open outlook

then i get the following message

the add-in "c:\program files\network associates\virusscan\scanemail.dll" could nt be installed or loaded. this problem may be resolved by using detect and repair on the help menu.

i have actually removed network associates from my system as you guys mentioned that i had to much antivirus on my pc - now i keep getting this message - i have also tried detect and repair but this does not solve the problem

please can you help

Go to start > Control Panel > Folder Options > View

Set this setting to:

Show Hidden Files and Folders

Then right click C: under My Computer and choose Open

Then follow the path to: c:\program files\network associates\virusscan\scanemail.dll

See if you can delete this file.

i have deleted this but it still pops up with the following

the add-in "c:\program files\network associates\virusscan\scanemail.dll" could nt be installed or loaded. this problem may be resolved by using detect and repair on the help menu.

I would suggest first off backing up your Registry with this tool:

http://www.larshederer.homepage.t-online.de/erunt/

Then clean your Registry with this tool:

http://www.hoverdesk.net/freeware.htm

hi i have done the following but keep getting this message
the add-in "c:\program files\network associates\virusscan\scanemail.dll" could nt be installed or loaded. this problem may be resolved by using detect and repair on the help menu.

do i need to uninstall network assoicates as i have tried to locate in add & remove programs but it is not there - do i ha ve to manualy delete?

Uninstall Programs Manually

Just because Windows XP has the Add/Remove Programs feature it doesn't mean your application will appear in the list. Furthermore, even if it does appear, it's no guarantee that the uninstall feature will work. When you run across one of these situations the items listed below will help in getting rid of the application. Be aware that these steps may not remove everything associated with the application and can impact other applications on the computer. Have a backup or restore point and use caution.

*

Find the directory for the application and delete all the files in the directory. Delete the directory. e.g. click C: under My Computer then Program Files etc.
*

Open regedit (start/run regedit) and navigate to HKEY_LOCAL_MACHINE\SOFTWARE and find the folder for the application. Delete the folder.
*

Open regedit and navigate to HKEY_CURRENT_USER\SOFTWARE and find the folder for the application. Delete the folder.
*

To remove the application entry from Add/Remove Programs (if present) open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall and find the folder for the application. Delete the folder.
*

Some applications have Services attached to them. If this is the case, navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es, locate and delete the service.
*

In Windows Explorer, navigate to the individual user settings and delete program references. Common places to check would be:

C:\Documents and Settings\All Users\Start Menu\Programs and delete relevant entries.
C:\Documents and Settings\All Users\Start Menu\Programs\Startup and delete relevant entries.
C:\Documents and Settings\%YourUserID%\Start Menu\Programs and delete relevant entries.
[Do this for each User ID listed]
C:\Documents and Settings\%YourUserID%\Start Menu\Programs\Startup and delete relevant entries.
[Do this for each User ID listed]

If no entries were found in the previous step and the application launches automatically, navigate to
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
and delete the entry.

thanks

No problem. Let us know how it goes.

You can simply go to Tools --> Options --> Other (Tab) --> Advanced Options --> Add-In Manager and tick off Exchange Scan.