Hi

i wonder if anyone can help - my pc is freezing up on me and not sure what to do now - i have done a system restore and a rollback from a external hard drive but still the laptop still freezes driving me nuts !

the laptop freezes every now and again and even if i try to press ctrl alt and delete it will not respond it freezes for around a min or if i pick the pc up it will unfreeze.

the hard drive is only 1/4 used

can anyone help please thanks

What is the make and model of the laptop?

It sounds like a hardware problem. Does it act the same on both battery and AC?

What exactly did you do from the external drive?

Do you have a Recovery CD from your manufacturer?

Originally Posted by jephree

What is the make and model of the laptop?

It sounds like a hardware problem. Does it act the same on both battery and AC?

What exactly did you do from the external drive?

Do you have a Recovery CD from your manufacturer?

the make is a Fujitsu Siemens LifeBook P7010

yes it acts the same on ac power and battery -

i have files on external drive which i had to reinstall the disc to view them so that bit is ok now - then i tried i rollback from the external hard drive to see if it would correct the freezing but to no avail - this was on my maxtor one touch III ext hard drive. - but i have also had problems playing discs as well as it would not recognise the disc drive.

i do have a recovery cd

please help

Just to verify: when it freezes it freezes for around a minute then everything is OK?

Check your Event Viewer via Administrative Tools.

Open the System as well as Application tabs and look for red X errors that coincide with your problem. Details here:

http://support.microsoft.com/kb/308427

Originally Posted by jephree

Just to verify: when it freezes it freezes for around a minute then everything is OK?

Check your Event Viewer via Administrative Tools.

Open the System as well as Application tabs and look for red X errors that coincide with your problem. Details here:

http://support.microsoft.com/kb/308427

yes it freezes for a minute or two or if i pick the laptop up it sometimes unfreezes and may then freeze again straight away if i put it down

sorry i am not that computer literate but i have opened the event viewer and there are a few red x errors but they are all for 2005

one is CDROM source
The device, \Device\CdRom1, has a bad block.

another is sbp2port The device, , did not respond within the timeout period.

-

Originally Posted by jephree

Just to verify: when it freezes it freezes for around a minute then everything is OK?

Check your Event Viewer via Administrative Tools.

Open the System as well as Application tabs and look for red X errors that coincide with your problem. Details here:

http://support.microsoft.com/kb/308427

on the application tool


these keep popping up

PerfNet

Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

as well as

Application Hang

Fault bucket 262152128.

and this one

crypt32

Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.

As the fans are on the bottom this could be a heat issue.

Have you ever cleaned the laptop? Is it old?

If you can rig a way so that the bottom is not in solid contact with another surface this would be a good test.

Again your description sounds much more like hardware (heat) than any software.

also getting lots of these in yellow triangles

Alert Manager Event Interface

VirusScan Enterprise: Would be blocked by behaviour blocking rule (rule is currently in warn mode) (warn only mode!).(from YOUR-35534F4228 IP 192.168.0.3 user SYSTEM running VirusScan Enter 8.0 OAS)

never cleaned it at all it is around 2 years old and the fans are at the bottom of laptop - do you think all it needs is a air duster??

or more like FAN?

I think cleaning would be worth a try. Do you notice it getting very warm/hot when it freezes?

Air dusting is good but there also might be an easy way to open the laptop as well to do a better job. If this is not described in your manual we can look it up on-line.

They do make laptop coolers which are basically another pair of fans built into a new bottom for the laptop that again also lifts it off of the surface below.


As to the errors you might try turning off Automatic Updates from Microsoft.

Also what anti virus are you using?

If it is a software issue the thing to do is note the time of a freeze then go back to the Event Viewer and look for errors at that particular time.