So, the drive is missing, but it plays music & DVDs ok whilst the drive is missing?


If so - i dont have a clue.

Steve.

Originally Posted by svefnpoki

does this one look better?

That dump is basically your graphics device.

An Intel driver is crashing but it is also having conflicts with mpas-d.exe
This is a component of Microsoft Windows Defender.

I would suggest reloading your Intel drivers and turn off MWD while you install it.

http://support.dell.com/support/down...os=WW1&osl=EN#

Make sure you get the proper driver.

You should see your Graphics device listed in the Device Manager under Display adapters.

Right click My Computer then click Manage then Device Manager.

i updated the display drivers, but then i realised that the dump log wouldn't have considered the d: drive because i disabled it using 'safely remove hardware'. here is a log (i think) where i didn't remove the d: drive

Originally Posted by Steve_AMD

So, the drive is missing, but it plays music & DVDs ok whilst the drive is missing?


If so - i dont have a clue.

Steve.

no, i can't play cds and dvds because i disable the drive when i log in.

Those two dumps are nearly indentical.

Did you verify that you loaded the driver for your particular device?

You have the choice of:

(Video Adapter)

CyberLink PowerDVD 5

Intel Extreme Graphics 855 GM

Intel Graphics Technology 830M

hello sorry to bring this back, but i deleted windows defender and then the problem stopped. but the BSOD has come back and i don't know why. i will make another file for you to analyse, if you can help me. thank you.

We will try.

hello, here is the dump log. i think that this is the correct file.

At the moment Windows Defender is crashing your system. Your last bugcheck showed the issue as the Process/file: mpas-d.exe

The file mpas-d.exe is part of the delivery method for Windows Defender definitions updates.

Are you sure you got rid of all the Defender? The update app?

Have you run the "search" feature for it?

Other places to look:


Uninstall Programs Manually

Just because Windows XP has the Add/Remove Programs feature it doesn't mean your application will appear in the list. Furthermore, even if it does appear, it's no guarantee that the uninstall feature will work. When you run across one of these situations the items listed below will help in getting rid of the application. Be aware that these steps may not remove everything associated with the application and can impact other applications on the computer. Have a backup or restore point and use caution.

*

Find the directory for the application and delete all the files in the directory. Delete the directory. e.g. click C: under My Computer then Program Files etc.
*

Open regedit (start/run regedit) and navigate to HKEY_LOCAL_MACHINE\SOFTWARE and find the folder for the application. Delete the folder.
*

Open regedit and navigate to HKEY_CURRENT_USER\SOFTWARE and find the folder for the application. Delete the folder.
*

To remove the application entry from Add/Remove Programs (if present) open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Uninstall and find the folder for the application. Delete the folder.
*

Some applications have Services attached to them. If this is the case, navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es, locate and delete the service.
*

In Windows Explorer, navigate to the individual user settings and delete program references. Common places to check would be:

C:\Documents and Settings\All Users\Start Menu\Programs and delete relevant entries.
C:\Documents and Settings\All Users\Start Menu\Programs\Startup and delete relevant entries.
C:\Documents and Settings\%YourUserID%\Start Menu\Programs and delete relevant entries.
[Do this for each User ID listed]
C:\Documents and Settings\%YourUserID%\Start Menu\Programs\Startup and delete relevant entries.
[Do this for each User ID listed]

If no entries were found in the previous step and the application launches automatically, navigate to
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
and delete the entry.

i searched for the file and nothing came up, i also went through the list and couldn't find windows defender. here is another log from today: