hi lads,lassies

problem is when trying to play DVDs on windows media player.i get this message,
windows media player has encountered a problem and has to close.
so i sent the error report.got this back....error caused by power dvd.
can't find POWER DVD on my pc..
any advice how to fix this..

thanks in advance..guys.

Is this a new problem? Were things working OK previously? Any new hardware or software?

If this is a new problem try a System Restore to a point prior to the problem:

start > All Programs > Accessories > System Tools > System Restore


PowerDVD is a product of CyberLink. Can you find CyberLink?

Did you install this software or was it pre-installed on your computer? Do you have disks for either this software or your computer's software?


Also:

Look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
Open the system as well as the application tabs & look for red X errors. Click error line for details.
Post back the source & event id & Description especially of errors that seem to coincide with this issue.
Also check the Information lines that might coincide with this issue.

How to view and manage event logs in Event Viewer in Windows XP

hi jephree.

yes new problem.things ok before i got this error report.
new software added (nero 7).
no system restore points.

can't find cyberlink in ad/remove progs and search doesn't find it.
no i didn't install it,it must be pre-installed.
sorry, i don't have any discs.
from (application) event viewer.

Details
Product: Windows Operating System
Event ID: 1000
Source: Application Error
Version: 5.2
Symbolic Name: ER_USERCRASH_LOG
Message: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5.

data
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 77 6d 70 ure wmp
0018: 6c 61 79 65 72 2e 65 78 layer.ex
0020: 65 20 31 30 2e 30 2e 30 e 10.0.0
0028: 2e 33 39 33 31 20 69 6e .3931 in
0030: 20 63 6c 76 73 64 2e 61 clvsd.a
0038: 78 20 36 2e 30 2e 30 2e x 6.0.0.
0040: 32 37 31 35 20 61 74 20 2715 at
0048: 6f 66 66 73 65 74 20 30 offset 0
0050: 30 30 30 63 66 61 30 0d 000cfa0.
0058: 0a .

sorry jephree if this is wrong,i didn't quite grasp the last part of your post.
thanks mate.

If you just installed Nero then i would suspect a conflict between it and PowerDVD.

Check the file associations via start Control Panel > Folder Options > File Types > DVD

hi jephree,

found 2 mentions of dvd files.

extensions.
(none) DVD VIDEO

extensions
DVD DVD FILES
opens with Roxio MyDVD

thank for your help mate.

How many DVD programs do you have?

Nero

PowerDVD

Roxio

???


Anyway I am just suspecting a conflict.

You can highlight the file line then choose Advanced and manually select the program that controls that file type.


Were you able to play DVD's prior to installing Nero?

hi jephree

when i click advancwd for
extnsions
(none) dvd.

edit file type.. window opens.and under Actions.it says,play with HP DVD PLAY.

power dvd,roxio,hp play are all pre-installed.i just added nero.

could play DVDs after installing nero.just turned on pc one night wmp wouldn't work.

Do you have WMP 10? Will it work at all or just play DVD's?

See if reinstalling it on top of itself works:

http://www.microsoft.com/windows/win...0/default.aspx

hi jephree,

yes i have wmp 10.i can rip,burn CDs ok it just wont play DVDs.
reinstalling didn't work got this reply,

setup cannot continue
a more recent version of windows media player is already running on your computer.setup cannot continue.

hi mate.

fixed.just bought powerdvd 7.this fixed whatever was wrong.
thanks for trying to help.

j--b--s