Hi

I will be most thankful for any helo with on sorting out this event on my laptop XP Pro SP2

The Acpi 2.0 _PCT object returned an invalid value of 11

Source intelppm

Event_ID 2

Sometimes this message has no effect however at random intervals I have experience the enitre screen split in half and shake vigourously. The only way to get rid of it is to shutdown and restart.

I have a feeling it has to do with the graphics card and from these forums something to do with heat. Is there any known way to regulate the heat?

Any ideas?

Tx,
SwiSS

I see that error as an automatic CPU heat sensor.

Is the laptop old? Have you ever cleaned it? You can also get laptop coolers which are basically bottom mounted fans:

http://www.google.com/search?q=laptop%20coolers

Hi jephree

Thanks for the reply. That's the strange thing, the laptop is brand new (I got it in July 2006) it's a Fitjitsu Siemens Amilo Pi 1536 Centrino Duo. So you are saying I should get a laptop cooler or maybe I should just kick up a stink with my extended warranty. Is there nothing I can do to change the way in which the fan/thermostat is working?

Thanks,

The F2 key opens your BIOS Setup when you first power on.

I pulled your manual but there are no specific contents for the BIOS options. There may be a setting for the temperature warning and or fan speed.

http://support.fujitsu-siemens.com/c...t/manuals.html


I would definitely pursue your warranty options. This is indicative of a possibly serious hardware failure.

Thanks jephree you have been a great help.

Swiss

Thanks for the thanks!

Have you made any progress?

2 SwiSSTony:

I hope you did manage to solve the issue, thus, may be you will be able to guide me. I have also purchased the Fujitsu-Siemens Amilo PI 15006 witht he Intel CoreDuo processor.

The computer hangs down with the blue screen (restarts instantly, no way to read the info). In the even log there is this nasty message ralating to intelppm (The Acpi 2.0_PCT object returned an invalid value of 11). As far as I can judge, it does not always result in the blue screen. However, it does sometimes goes along with the error code 0000007f. I doubt it is due to the heat on the processor or whatever - the laptop was just started, the application launched (in my case it was the game 'The I of the Dragon'), and then, whenever I go back to the menu, the system crashes. I have made the video driver update and the bios update to the latest available (1.10C). I have XP SP2.

Any clues on the way to bugfix the thing?

PS: Unreal Tournament 2004 was working fine and it is quite more demanding, so I doubt it as anything to do with the hardware.

Check your Event Viewer via Administrative Tools.

Open the System as well as Application tabs and look for red X errors that coincide with your problem. Details here:

http://support.microsoft.com/kb/308427




Also if your blue screen is showing a memory dump do the following:



Go to start | search (type in) .dmp
Note the location of your .dmp files.
If no .dmp files check for minidump.
Remember this location and the path that leads to it.

Then:

1) Download and install the

Debugging Tools from Microsoft

All you need do is download and install this. Make no attempt to start or run it.

2) Download and install this

debugwiz

This is a DOS based batch file that will command the above Microsoft Tools.

3) Open the Wiz & Browse to, or paste in the path to, your .dmp file.

4) After the Wiz creates a Text document attach it back to this thread.


If you are looking for links on how to interpret this data for yourself try here first:

http://www.wd-3.com/archive/registercontext.htm

HEY GUYS.

Here is the dmp from the Wiz..

PLEASE HELP !!! I have a 3149AU Compaq Presario Notebook and its Brand NEw, giving me some issue with Audio and Stop Errors..

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini030807-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32 \drivers
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp.051011-1528
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Thu Mar 8 12:00:00.546 2007 (GMT+6)
System Uptime: 0 days 0:08:40.129
Loading Kernel Symbols
.................................................. .................................................. .................................................. .................
Loading User Symbols
Loading unloaded module list
...........
************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 805d0c14, ec13abfc, 0}

Probably caused by : ntkrpamp.exe ( nt!PspExitThread+320 )

Followup: MachineOwner
---------

0: kd> !analyze -v;r;kv;lmtn;.logclose;q
************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 805d0c14, The address that the exception occurred at
Arg3: ec13abfc, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!PspExitThread+320
805d0c14 ff7304 push dword ptr [ebx+4]

TRAP_FRAME: ec13abfc -- (.trap ffffffffec13abfc)
.trap ffffffffec13abfc
ErrCode = 00000000
eax=ec13ac80 ebx=257f5c84 ecx=00000003 edx=01c7614b esi=840ae388 edi=8407c400
eip=805d0c14 esp=ec13ac70 ebp=ec13acf0 iopl=0 nv up ei pl nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010216
nt!PspExitThread+0x320:
805d0c14 ff7304 push dword ptr [ebx+4] ds:0023:257f5c88=????????
.trap
Resetting default scope

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: LuCallbackProxy

LAST_CONTROL_TRANSFER: from 805d0ff9 to 805d0c14

STACK_TEXT:
ec13acf0 805d0ff9 00000000 ec13ad4c 804fed95 nt!PspExitThread+0x320
ec13acfc 804fed95 840b53c0 ec13ad48 ec13ad3c nt!PsExitSpecialApc+0x23
ec13ad4c 80540777 00000001 00000000 ec13ad64 nt!KiDeliverApc+0x1af
ec13ad4c 7c90eb94 00000001 00000000 ec13ad64 nt!KiServiceExit+0x59
WARNING: Frame IP not in any known module. Following frames may be wrong.
00faff68 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!PspExitThread+320
805d0c14 ff7304 push dword ptr [ebx+4]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!PspExitThread+320

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 434c50c7

FAILURE_BUCKET_ID: 0x8E_nt!PspExitThread+320

BUCKET_ID: 0x8E_nt!PspExitThread+320

Followup: MachineOwner
---------

eax=ec13ac80 ebx=257f5c84 ecx=00000003 edx=01c7614b esi=840ae388 edi=8407c400
eip=805d0c14 esp=ec13ac70 ebp=ec13acf0 iopl=0 nv up ei pl nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010216
nt!PspExitThread+0x320:
805d0c14 ff7304 push dword ptr [ebx+4] ds:0023:257f5c88=????????
ChildEBP RetAddr Args to Child
ec13acf0 805d0ff9 00000000 ec13ad4c 804fed95 nt!PspExitThread+0x320 (FPO: [Non-Fpo])
ec13acfc 804fed95 840b53c0 ec13ad48 ec13ad3c nt!PsExitSpecialApc+0x23 (FPO: [Non-Fpo])
ec13ad4c 80540777 00000001 00000000 ec13ad64 nt!KiDeliverApc+0x1af (FPO: [Non-Fpo])
ec13ad4c 7c90eb94 00000001 00000000 ec13ad64 nt!KiServiceExit+0x59 (FPO: [0,0] TrapFrame @ ec13ad64)
WARNING: Frame IP not in any known module. Following frames may be wrong.
00faff68 00000000 00000000 00000000 00000000 0x7c90eb94
start end module name
804d7000 806e2000 nt ntkrpamp.exe Wed Oct 12 05:24:47 2005 (434C50C7)
806e2000 80702c80 hal halmacpi.dll Thu Sep 29 05:05:25 2005 (433B28BD)
b2c5e000 b2c75800 SCSIPORT SCSIPORT.SYS Wed Aug 04 11:29:39 2004 (41107B4B)
b2c76000 b2c8bc60 imagedrv imagedrv.sys Sat Mar 29 20:15:17 2003 (3E85B17D)
b4113000 b413d180 kmixer kmixer.sys Wed Jun 14 14:17:45 2006 (448FCD31)
b65b8000 b65c9f20 NAVENG NAVENG.Sys Tue Jan 23 06:35:17 2007 (45B55F4D)
b65ca000 b6698740 NavEx15 NavEx15.Sys Tue Jan 23 07:09:38 2007 (45B5675A)
nStackQueuedSpinLockFromDpcLevel+0xbdf
ec13ad68 badb0d00 00fafed4 3102020c 1e523054 0x7c90eb94
ec13ad6c 00fafed4 3102020c 1e523054 00000000 0xbadb0d00
ec13ad70 3102020c 1e523054 00000000 00000000 0xfafed4
ec13ad74 1e523054 00000000 00000000 00000000 0x3102020c
ec13ad78 00000000 00000000 00000000 00000000 0x1e523054
start end module name
804d7000 806e2000 nt ntkrpamp.exe Wed Oct 12 05:24:47 2005 (434C50C7)
806e2000 80702c80 hal halmacpi.dll Thu Sep 29 05:05:25 2005 (433B28BD)
b2c5e000 b2c75800 SCSIPORT SCSIPORT.SYS Wed Aug 04 11:29:39 2004 (41107B4B)
b2c76000 b2c8bc60 imagedrv imagedrv.sys Sat Mar 29 20:15:17 2003 (3E85B17D)
b4113000 b413d180 kmixer kmixer.sys Wed Jun 14 14:17:45 2006 (448FCD31)
b65b8000 b65c9f20 NAVENG NAVENG.Sys Tue Jan 23 06:35:17 2007 (45B55F4D)
b65ca000 b6698740 NavEx15 NavEx15.Sys Tue Jan 23 07:09:38 2007 (45B5675A)
b6761000 b67b9000 SAVRT SAVRT.SYS Sat Aug 27 02:41:23 2005 (430F857B)
b6cbb000 b6cec600 RMCast RMCast.sys Thu Jul 13 14:18:58 2006 (44B608FA)
b6d15000 b6d26d00 mqac mqac.sys Wed Aug 04 11:28:19 2004 (41107AFB)
b6ebb000 b6ebe180 mdmxsdk mdmxsdk.sys Tue Jun 20 0259 2006 (449716A3)
b6edf000 b6f30480 srv srv.sys Mon Aug 14 16:04:39 2006 (44E051BF)
b7021000 b7061280 HTTP HTTP.sys Fri Mar 17 06:03:09 2006 (441A03C5)
b708a000 b70b6400 mrxdav mrxdav.sys Wed Aug 04 11:30:49 2004 (41107B91)
b72c5000 b72d9400 wdmaud wdmaud.sys Wed Jun 14 14:30:44 2006 (448FD03C)
bf800000 bf9c1180 win32k win32k.sys Thu Oct 06 05:35:44 2005 (43446A58)
bf9c2000 bf9d3580 dxg dxg.sys Wed Aug 04 11:30:51 2004 (41107B93)
bf9d4000 bfd9ea80 nv4_disp nv4_disp.dll Fri Aug 25 0749 2006 (44EE5FE9)
eb9c3000 eb9db500 dump_nvata dump_nvata.sys Sat Jan 28 03:34:15 2006 (43DA98DF)
eb9dc000 eb9ec280 Udfs Udfs.SYS Wed Aug 04 11:30:27 2004 (41107B7B)
eb9ed000 eba10000 Fastfat Fastfat.SYS Wed Aug 04 11:44:15 2004 (41107EB7)
eba10000 eba2d000 EraserUtilRebootDrv EraserUtilRebootDrv.sys Thu Feb 01 06:24:39 2007 (45C13A4F)
eba2d000 eba8e000 eeCtrl eeCtrl.sys Thu Feb 01 06:24:39 2007 (45C13A4F)
eba8e000 ebafca00 mrxsmb mrxsmb.sys Fri May 05 15:11:42 2006 (445B1DD6)
ebafd000 ebb27a00 rdbss rdbss.sys Fri May 05 15:17:55 2006 (445B1F4B)


Waiting for an Early Reply.

Thanks

Dipen