Hello, I am new to this so I hope I can really find some good help. I recently purchased a computer from someone. The coputer has been unplugged for about a week. I plugged it up and I get a black screen that reads: We apologize for the inconvenience, the computer must of been shut down incorrectly. Please select which way you would like to boot the system. Safe mode, safe mode networking, Start normally, last configuration, etc. I have clicked them all. When I click safe mode. A bunch of numbers and letters appear on the screen and it freezes. When I click start normally, and last config. Windows XP Home edition pops up,a dn little green dot runs back and forth like it is loading and then all of a sudden the computer shuts down and restarts back to the black screen. WHAT IS WRONG WITH IT!!!

Originally Posted by lishapooh1

Hello, I am new to this so I hope I can really find some good help. I recently purchased a computer from someone. The coputer has been unplugged for about a week. I plugged it up and I get a black screen that reads: We apologize for the inconvenience, the computer must of been shut down incorrectly. Please select which way you would like to boot the system. Safe mode, safe mode networking, Start normally, last configuration, etc. I have clicked them all. When I click safe mode. A bunch of numbers and letters appear on the screen and it freezes. When I click start normally, and last config. Windows XP Home edition pops up,a dn little green dot runs back and forth like it is loading and then all of a sudden the computer shuts down and restarts back to the black screen. WHAT IS WRONG WITH IT!!!

I had same problem that jsut started last night. I booted and my pc restarted, then i picked start normally, and it loads up windows but where the log on screen would normally be it is black with only the mouse pointer on the screen. So i am going ot run repair utilty of XP disk today and se eif that helps otherwise its gonna be an O.S. Re-install, on my other ( thank god i have 5) hardive

Originally Posted by lishapooh1

Hello, I am new to this so I hope I can really find some good help. I recently purchased a computer from someone. The coputer has been unplugged for about a week. I plugged it up and I get a black screen that reads: We apologize for the inconvenience, the computer must of been shut down incorrectly. Please select which way you would like to boot the system. Safe mode, safe mode networking, Start normally, last configuration, etc. I have clicked them all. When I click safe mode. A bunch of numbers and letters appear on the screen and it freezes. When I click start normally, and last config. Windows XP Home edition pops up,a dn little green dot runs back and forth like it is loading and then all of a sudden the computer shuts down and restarts back to the black screen. WHAT IS WRONG WITH IT!!!

Do you have a Microsoft XP CD or was XP pre-installed (OEM) on your computer?

If the former boot the CD into the Recovery Console as seen here:

http://support.microsoft.com/default...b;EN-US;314058

First off run chkdsk /r

If that doesn't help try FIXBOOT

Then if still no go next try FIXMBR

If XP was pre-installed (OEM) you should have the same features although getting there may be a bit different depending on the computer manufacturer.

If this is the case who is the computer manufacturer?