Computer Restarts spontaneously

  1. #1
    rwire is offline Newbie

    Re: Computer Restarts spontaneously

    entering this thread late, but i have been getting "unknown device error" as well

    the error started 2 or more weeks ago while running nvidia graphics card, i installed a new game (old stronghold) and it crashed 20 minutes in. So i updated all drivers, uninstalled, reinstalled, still happened. Then it started doing it for other games as well, and so i thought it was the card- i removed the card/drivers and problem still persisted.

    I have updated winxp, have no video card running, and have re-installed windows about 5 times, the last time reformatting the recovery partition and everything from the cd. (also updated all video device drivers, etc.)

    Now I never know when i will get one. I can just be surfing the net, or leave the computer (without any programs running) and when i come back the computer has restarted itself. Also programs stop responding constantly with "referenced memory errors" or .dll errors BTW i have run memtest for hours, no errors were found with ram- i also ran pc-doctor on everything i could and it found everything was working.

    have talked to hp "support" for at least 3 hours on 4 occasions and they continue to think it's software problems and have me change the same crap i've already done myself 1000 times which is frustrating and a waste of time. (the last time resulted in me having to re-install windows due to having me uncecheck some startup items which caused the computer to not even boot to the welcome screen)

    i've had this comp for a year, no problems at all. Once the first reboot happened, been getting random reboots since.

    http://oca.microsoft.com/en/response.aspx?SGD=b3d362b4-29a3-47e4-aa4e-7e29edb1d42c&SID=10[/url]

    the above is what i get consistently -2 or 3 times daily if not more(among various program errors). Before my last re-install i got a hardware failure error code report listing cpu, motherboard, psu- but i haven't got that since.....Something in my head keeps saying psu, but there may be something i'm just not seeing?

    here are specs, doubt if they are impressive or helpful

    hp pavilion a1130n
    winxp media center amd athlon 64 processor @ 2.2 ghz
    1Gb kingston ram
    hipro 300w psu
    256mb ati express 200 integrated graphics

  2. #2
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
    Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
    Open the system as well as the application tabs & look for red X errors. Click error line for details.
    Post back the source & event id & Description especially of errors that seem to coincide with this issue.
    Also check the Information lines that might coincide with this issue.

    How to view and manage event logs in Event Viewer in Windows XP



    Also and for more detail:

    Go to start | search (type in) .dmp
    Note the location of your .dmp files.

    Then:

    1) Download and install the
    Debugging Tools from Microsoft
    2) Download and install this
    debugwiz
    3) Open the Wiz & Browse to, or paste in the path to, your .dmp file.
    4) After the Wiz creates a Text document attach it back to this thread.

  3. #3
    rwire is offline Newbie
    ok here are system error codes from the last few days. I am no technician, so i have no idea what i'm looking for. The system is more stable (today) that it has been (i uninstalled norton and installed avg and outpost, as well as nearly every program i don't use often), but windows explorer quits unexpectedly as well as firefox. Also today i fixed the TCIP warning that was scattered through the report.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 9/14/2006
    Time: 9:17:58 PM

    User: N/A
    Computer: WIREMAN
    Description:
    Error code 100000d1, parameter1 cc19c2b5, parameter2 00000002, parameter3 00000000, parameter4 f29dc4a8.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 64 100000d
    0020: 31 20 20 50 61 72 61 6d 1 Param
    0028: 65 74 65 72 73 20 63 63 eters cc
    0030: 31 39 63 32 62 35 2c 20 19c2b5,
    0038: 30 30 30 30 30 30 30 32 00000002
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 66 32 39 64 00, f29d
    0050: 63 34 61 38 c4a8



    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 9/14/2006
    Time: 9:19:10 PM

    User: N/A
    Computer: WIREMAN
    Description:
    Error code 1000008e, parameter1 c0000005, parameter2 805446f3, parameter3 eeff66ec, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 38 1000008
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 30 35 2c 20 000005,
    0038: 38 30 35 34 34 36 66 33 805446f3
    0040: 2c 20 65 65 66 66 36 36 , eeff66
    0048: 65 63 2c 20 30 30 30 30 ec, 0000
    0050: 30 30 30 30 0000



    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 9/14/2006
    Time: 9:28:50 PM

    User: N/A
    Computer: WIREMAN
    Description:
    Error code 1000008e, parameter1 c0000005, parameter2 bf841ce4, parameter3 bc5d1ad0, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 38 1000008
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 30 35 2c 20 000005,
    0038: 62 66 38 34 31 63 65 34 bf841ce4
    0040: 2c 20 62 63 35 64 31 61 , bc5d1a
    0048: 64 30 2c 20 30 30 30 30 d0, 0000
    0050: 30 30 30 30 0000



    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 9/15/2006
    Time: 8:57:33 AM

    User: N/A
    Computer: WIREMAN
    Description:
    Error code 000000c2, parameter1 00000007, parameter2 00000cd4, parameter3 e3ea22b0, parameter4 e3ea22bc.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 63 000000c
    0020: 32 20 20 50 61 72 61 6d 2 Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 37 2c 20 000007,
    0038: 30 30 30 30 30 63 64 34 00000cd4
    0040: 2c 20 65 33 65 61 32 32 , e3ea22
    0048: 62 30 2c 20 65 33 65 61 b0, e3ea
    0050: 32 32 62 63 22bc



    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 9/15/2006
    Time: 3:59:59 PM

    User: N/A
    Computer: WIREMAN
    Description:
    Error code 00000027, parameter1 baad00a3, parameter2 f79a7b20, parameter3 f79a781c, parameter4 f00d3c81.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 30 30 30 30 30 30 32 0000002
    0020: 37 20 20 50 61 72 61 6d 7 Param
    0028: 65 74 65 72 73 20 62 61 eters ba
    0030: 61 64 30 30 61 33 2c 20 ad00a3,
    0038: 66 37 39 61 37 62 32 30 f79a7b20
    0040: 2c 20 66 37 39 61 37 38 , f79a78
    0048: 31 63 2c 20 66 30 30 64 1c, f00d
    0050: 33 63 38 31 3c81

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 9/15/2006
    Time: 5:10:02 PM

    User: N/A
    Computer: WIREMAN
    Description:
    Error code 10000050, parameter1 ffffffff, parameter2 00000001, parameter3 f276cf5a, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 35 1000005
    0020: 30 20 20 50 61 72 61 6d 0 Param
    0028: 65 74 65 72 73 20 66 66 eters ff
    0030: 66 66 66 66 66 66 2c 20 ffffff,
    0038: 30 30 30 30 30 30 30 31 00000001
    0040: 2c 20 66 32 37 36 63 66 , f276cf
    0048: 35 61 2c 20 30 30 30 30 5a, 0000
    0050: 30 30 30 30 0000

    i will give any other information you need, time isn't on my side though.

    thanks

  4. #4
    rwire is offline Newbie
    the debug tool text document looks like this, i'm not sure i used it correctly...

    Opened log file 'c:\debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.6.0007.5
    Copyright (c) Microsoft Corporation. All rights reserved.

    Unable to get full path of dump file

  5. #5
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Can you remember any hardware or software changes (updates) that might have coincided with the first notice of this problem?

    Your errors are on the graphics but also suggest RAM (which may also be the Graphics RAM as opposed to the main board).

    HP offers this troubleshooter:

    http://h10025.www1.hp.com/ewfrf/wc/s...59295&lang=en&


    If your computer has been creating DUMP logs they would be more helpful in their detail.


    All of these processes will take time.

    If Clean Installs of XP do not solve the problem then you can pretty much look at hardware.


    ---------------------
    Did you open that bug log via the DeBug Wiz?

  6. #6
    rwire is offline Newbie
    The problem started while playing a new (older)game i installed. the computer just shut down while playing. So after that initial shutdown I updated drivers for the card/game which didn't help. I took out the graphics card, and replaced it with another, same crashes. So then the computer started crashing more often, not just when playing games, and application errors also became more frequent. Also i should mention other games would still play fine- LOTR, and Madden - the older games (stronghold, civ 3) would definitely cause crashes. I do not recall updating windows around this time.

    So one day the computer crashed, restarted and the screen was black, I powered off/then back on and same thing. The harddrive was processing, but nothing was being shown. So i called hp and they just had me recover windows.

    Worked okay for a while, then errors started occuring again, and so i continued trying to re-install windows thinking it may have been a bad install- the computer would crash during installs. So now I have been trying almost anything to fix it. And here I am today, fresh updated windows, no card installed, no extra programs or hardware. The problem is less frequent, but often happens when looking at system files (like when running pc wizard) or firefox. Also i have seen the cpu shoot to 100% when nothing is running at all except background- and stays there.

    -It has been recording the dump files, but I don't know how to access them?

    -The graphics is onboard shared memory(ati x200). I have checked the RAM using memtest and no errors were found- I checked before i reformatted as well as after.
    ----
    NO, I just copied all the STOP errors from the event manager that i could find.
    Last edited by rwire; 16-09-2006 at 11:27 PM.

  7. #7
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    If you run a SEARCH for .dmp files you will see where they are.

    Make note of the path then open the WIZ and browse to or paste in that path.

    The WIZ is needed to open these files; Windows itself cannot.


    Also you could monitor your Task Manager > Processes

    See if you can locate the particular process that spikes the CPU.


    Also you might want to monitor your CPU temperature.

    Everest Home Edition has a monitor under Computer > Sensor (if your motherboard supports it)

    You can find Everest here under Utilities:

    http://www.oldversion.com/

  8. #8
    rwire is offline Newbie
    this is a new one

    http://oca.microsoft.com/en/response...c70904&SID=802

    .....

    Opened log file 'c:\debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.6.0007.5
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini091706-02.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32 \drivers
    Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp_sp2_gdr.050301-1519
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x805531a0
    Debug session time: Sun Sep 17 11:42:15.078 2006 (GMT-4)
    System Uptime: 0 days 0:11:31.646
    Loading Kernel Symbols
    .................................................. .................................................. ..........................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *** ERROR: Module load completed but symbols could not be loaded for ati2dvag.dll
    ************************************************** *****************************
    * *
    * Bugcheck Analysis *
    * *
    ************************************************** *****************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000008E, {c0000005, bf9ffd4b, f056ade8, 0}


    -----------------

    i have been trying to see what causes the cpu usage, I have noticed it happens when a program, like firefox and it freezes or crashes. Usually have to restart to get the program to run again and the usage goes back to normal.

    Also i have Pcwizard, which is basically the same thing as everest. the temps are ok (for having a stock fan on the case)
    Processor Temperature : 46 °C
    Mainboard Temperature : 37 °C
    Power/Aux Temperature : 117 °C
    Hard Disk Temperature : 41 °C

  9. #9
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    1000008E, {c0000005 in general is either a Graphics card or RAM error; generally hardware.

    However you are still only posting the start of this log (they are very long).

    When you click in the Log (text) box use Ctrl A to select all then Ctrl C to copy all and Ctrl V to paste all.

  10. #10
    rwire is offline Newbie
    i think it is set to minidump. that may be why it only shows the short version. i looked in the advanced and set it to full.

    is there a way to find the entire file even though it was on that setting?

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