monitor and sound problems

  1. #1
    campo is offline Valued Member

    monitor and sound problems

    I have just reloaded xp into my computer. Everything was running smoothly before but i wanted xp in english(i had spanish)
    Now my screen is set at 800x600 and everything is enormous. I canīt change it at all. It doesnīt scroll smoothly. I have been in the device manager which doesnīt have any display devices BUT in other devices has PCI driver, SM bus controller and video controller(vga compat) but all these are with a yellow ?and! mark. Also the speakers no longer work, They are plug and play and donīt have drivers. No drivers came with the monitor either. The screen is a Captiva 19" TFT-LCD E1902. Also xp has changed my drive names. DVD-RW was D: and is now I: and DVD/CD was E: and is now J: does that matter?
    Thanks for any help

  2. #2
    brain_damage is offline D-A-L Team Member (UK)
    Hi download belarc advisor here and run, it should give you lots of details about your PC

    it may tell what sound and video drivers you need

  3. #3
    campo is offline Valued Member
    thanks, done that. It says i need loads of hot fixes which are important or critical. Is it one of these i need? (or all of them?) I canīt see where it says what drivers i need though

  4. #4
    campo is offline Valued Member
    sorry, does this help?

    Operating System System Model
    Windows XP Home Edition Service Pack 2 (build 2600) Compaq Presario 061 EV924AA-ABE SR1829ES ES620 0nG0411RE101ASTER00
    System Serial Number: CZB6130BFG
    Enclosure Type: Desktop
    Processor a Main Circuit Board b
    3.07 gigahertz Intel Pentium 4
    16 kilobyte primary memory cache
    1024 kilobyte secondary memory cache Board: Hewleet-Packard Asterope 1.0
    Bus Clock: 133 megahertz
    BIOS: American Megatrends Inc. 3.08 02/24/2006
    Drives Memory Modules c,d
    200.04 Gigabytes Usable Hard Drive Capacity
    191.80 Gigabytes Hard Drive Free Space

    ASUS DVD-E616A [CD-ROM drive]
    TSSTcorp CD/DVDW TS-H552D [CD-ROM drive]

    Generic USB CF Reader USB Device [Hard drive] -- drive 2
    Generic USB MS Reader USB Device [Hard drive] -- drive 4
    Generic USB SD Reader USB Device [Hard drive] -- drive 1
    Generic USB SM Reader USB Device [Hard drive] -- drive 3
    ST3200826AS [Hard drive] (200.05 GB) -- drive 0 1024 Megabytes Installed Memory

    Slot 'DIMM0' has 512 MB (serial number SerNum0)
    Slot 'DIMM1' has 512 MB
    Local Drive Volumes

    c: (NTFS on drive 0) 194.34 GB 191.02 GB free
    h: (FAT32 on drive 0) 5.70 GB 777 MB free

    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Mummy 11/09/2006 21:51:52 (admin)
    local system accounts
    Administrator never (admin)
    Guest never
    HelpAssistant never
    SUPPORT_388945a0 never


    Marks a disabled account; Marks a locked account HP PSC 1400 series on USB001

    Controllers Display
    Standard floppy disk controller
    Primary IDE Channel [Controller] (3x)
    Secondary IDE Channel [Controller] (3x)
    Standard Dual Channel PCI IDE Controller (3x) None detected
    Bus Adapters Multimedia
    Standard Enhanced PCI to USB Host Controller
    Standard OpenHCD USB Host Controller (2x) None detected
    Communications Other Devices

    1394 Net Adapter
    Realtek RTL8139 Family PCI Fast Ethernet NIC
    primary Auto IP Address:
    Gateway:
    Dhcp Server:
    Physical Address: 00:14:2A:F9:52:73

    Networking Dns Servers:
    4
    VIA OHCI Compliant IEEE 1394 Host Controller
    HP PSC 1400
    Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
    Microsoft PS/2 Mouse
    HP PSC 1400 series (DOT4USB)
    USB Composite Device
    USB Mass Storage Device
    USB Printing Support
    USB Root Hub (3x)
    Virus Protection [Back to Top]
    AVG Anti-Virus 7.1.405 Version 7.1.405
    Realtime File Scanning On

    Missing Microsoft Security Hotfixes [Back to Top]
    These required security hotfixes (using the 08/08/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
    Q873339 - Important (details...)
    Q885835 - Important (details...)
    Q885836 - Important (details...)
    Q887472 - Moderate (details...)
    Q888302 - Important (details...)
    Q890046 - Moderate (details...)
    Q890859 - Important (details...)
    Q891781 - Important (details...)
    Q893756 - Important (details...)
    Q896358 - Critical (details...)
    Q896423 - Critical (details...)
    Q896424 - Critical (details...)
    Q896428 - Moderate (details...)
    Q899587 - Moderate (details...)
    Q899591 - Moderate (details...)
    Q900725 - Important (details...)
    Q901017 - Important (details...)
    Q901214 - Critical (details...)
    Q902400 - Important (details...)
    Q904706 - Critical (details...)
    Q905414 - Moderate (details...)
    Q905749 - Important (details...)
    Q908519 - Critical (details...)
    Q908531 - Critical (details...)
    Q911280 - Important (details...)
    Q911562 - Critical (details...)
    Q911564 - Important (details...)
    Q911567 - Important (details...)
    Q911927 - Important (details...)
    Q912919 - Critical (details...)
    Q913580 - Low (details...)
    Q914388 - Critical (details...)
    Q914389 - Important (details...)
    Q917159 - Critical (details...)
    Q917344 - Critical (details...)
    Q917422 - Critical (details...)
    Q917734 - Critical (details...)
    Q917953 - Important (details...)
    Q918439 - Critical (details...)
    Q918899 - Critical (details...)
    Q920214 - Critical (details...)
    Q920670 - Important (details...)
    Q920683 - Critical (details...)
    Q921398 - Moderate (details...)
    Q921883 - Critical (details...)
    Q922616 - Critical (details...)

    Installed Microsoft Hotfixes [Back to Top]
    Internet Explorer
    SP2 (SP2)
    No details available


    Click here to see all available Microsoft security hotfixes for this computer.

    Marks a security hotfix (using the 08/08/2006 Microsoft Security Bulletin Summary)
    Marks a hotfix that verifies correctly
    Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
    Unmarked hotfixes lack the data to allow verification


    Click here for Belarc's System Management products, for large and small companies.

    Software Licenses [Back to Top]

    Belarc - Advisor 1caddc7b
    Hewlett-Packard - HP Image Zone Express 1
    Hewlett-Packard - WebReg C
    Microsoft - Internet Explorer
    Microsoft - WebFldrs XP
    Microsoft - Windows XP Home Edition

    Software Versions (mouse over * for details, click * for location) [Back to Top]
    Belarc, Inc. - Advisor Version 7.2a *
    Cinematronics - 3D Pinball Version 5.1.2600.2180 *
    GRISOFT, s.r.o. - AVG 7.0 Anti-Virus System Version 7.1.0.349 *
    GRISOFT, s.r.o. - AVG Anti-Virus System Version 7.1.0.405 *
    Hewlett-Packard - HP Software Update Client Version 3, 0, 4, 2 *
    Hewlett-Packard - Install Consumer Experience Version 5,3,0,75 *
    Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version 053.000.013.000 *
    Hewlett-Packard Co. - HP Image Zone Express Version 1.5.1.29 *
    Hewlett-Packard Company - HP Solution Center Version 050.000.152.000 *
    HP PML Version 9, 0, 0, 0 *
    I.R.I.S. SA - Registration Wizard Version 5, 0, 0, 2 *
    Inno Setup Version 51.42.0.0 *
    Macromedia, Inc. - Shockwave Flash Version 7,0,19,0 *
    Microsoft (r) Windows Script Host Version 5.6.0.8820 * Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
    Microsoft Corporation - Messenger Version 4.7.3000 *
    Microsoft Corporation - Windows Installer - Unicode Version 3.0.3790.2180 *
    Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
    Microsoft Corporation - WindowsŪ NetMeetingŪ Version 3.01 *
    Microsoft Corporation - Zone.com Version 1.2.626.1 *
    Microsoft Data Access Components Version 3.525.1117.0 *
    Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
    Microsoft(R) Windows Media Player Version 9.00.00.3250 *
    PC Tools Research Pty Ltd - Registry Mechanic Version 5.02.0310 *
    Zone Labs Client Version 6.5.737.000 *
    Zone Labs Uninstaller Version 6.5.737.0 *
    Zone Labs, LLC - Internet Access Monitor Version 6.5.737.000 *
    Zone Labs, LLC - TrueVector Service Version 6.5.737.000 *

    --------------------------------------------------------------------------------

    * Click to see where software is installed.
    a. Megahertz measurement may be inaccurate if other programs were busy during last analysis.
    b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
    c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
    d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
    e. This may be the manufacturer's factory installed product key rather than yours.
    Copyright 2000-6, Belarc, Inc. All rights reserved.
    Legal notice. U.S. Patents 6085229, 5665951 and Patents pending.
    Last edited by brain_damage; 11-09-2006 at 09:55 PM. Reason: removed XP key

  5. #5
    brain_damage is offline D-A-L Team Member (UK)
    you will need to get all the hotfixes.

    I can't see what your motherboard is, when you go to the microsoft website to download the updates (I hope your on broadband) it may say update for you graphics and sound

  6. #6
    campo is offline Valued Member
    is there something i can do so it updates all the hotfixes in one go or do i do each one individually?

  7. #7
    campo is offline Valued Member
    hold on, these are all security updates. Donīt i need a sound and video driver, or something?

  8. #8
    brain_damage is offline D-A-L Team Member (UK)
    you will need all the security fixes, the sound and video will maybe on the site as well as updates.

  9. #9
    campo is offline Valued Member
    got all the hotfixes now but still no good. Still no sound and a jumbo display. Would you have any other ideas? Iīve had a look at microsoft but to no avail.

  10. #10
    campo is offline Valued Member
    I have found something about driver protection on Microsoft but donīt understand what it means. The page is http://support.microsoft.com/kb/883775 Could this be along the right lines?

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