Originally Posted by Mister

I am getting the above error in win xp.

When the problem first started, it wasn't due to any install or removal of software, as I remember.

The error message occurs when I double click a folder in any windows folder window ie. MY documents, or explorer, my computer etc. If I right click and explore (in the left hand pane only) , i can get it not to make a run tme error.

Also the error occurs when I use windows search tool.

System restore was unable to restore back to a previous state, i didnt get the exact error message (one error at a time thanks!) I have searched high and low, and tried several things,

including uninstall google toolbar, reinstall and uninstall again,

replacement of vb runtime files,

use of sfc /scannow,

tried selective startup in mscinfig to isolate problem, but no good,

cleaned with virus scanners, avast, avg, ewido, ad aware, and spybot, as per above, done a regclean.

Removed minisearch in hijack - no good.

Posted in virus and malware , and they said try here, so here i am !

I am running out of ideas to try . Help !!!

This error is usually associated with a specific application. Do you see an application listed in the error?

Also:

Look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
Open the system as well as the application tabs & look for red X errors. Click error line for details.
Post back the source & event id & Description especially of errors that seem to coincide with this issue.
Also check the Information lines that might coincide with this issue.

How to view and manage event logs in Event Viewer in Windows XP

Thanks. I would have NEVER have looked there.

The event viewer logs this problems as "information" rather than an error.

I've copied the details below and attached a screenshot..

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 26/08/2006
Time: 3:39:50 PM
User: N/A
Computer: PETERMAIN
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Oh yeah I followed the links to microsoft and it said

Details
Product: Windows Operating System
Event ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------------


Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.

Just for starters:

http://www.eventid.net/display.asp?e...nlogon&phase=1

Thanks Jephree

I'm not a suscriber on that service, so I cant get into any links with the "real" info.

All those comments seem unrelated to me - how can I figure what applies to me ?

Whats my next step ???

Try this little app:

http://www.snapfiles.com/get/shellexview.html

First off see what items come up red tagged or pink.

Jephree you da man !!! That little program very helpful !

I found the problem was a bho in free download manager, so I uninstalled fdm, and bingo !! Problem solvered.

I gotta say I am impressed with you help , and again many thanks! This is the first time EVER I have used one of these forums to get some help - mostly I have been able (lucky ?) enough to scour and search the net to find a solution - but this time I was stumped. Your help was "life saving". Like many - computer = necessary for work.

Hopefully I wont have to bother you again, but if I do, I know where to come :-)

Have a fantastic day !

THANK YOU MISTER and JEPHREE!!!!.......I had the same problem and followed your lead and it SOLVED my problem too!!!........I OWE YOU BIG TIME.....Send me your mailing address at rdb58@hotmail.com and I will send you both a company shirt from my company, PTW!!!

Thanks again,
Rich

Originally Posted by Mister

Jephree you da man !!! That little program very helpful !

I found the problem was a bho in free download manager, so I uninstalled fdm, and bingo !! Problem solvered.

I gotta say I am impressed with you help , and again many thanks! This is the first time EVER I have used one of these forums to get some help - mostly I have been able (lucky ?) enough to scour and search the net to find a solution - but this time I was stumped. Your help was "life saving". Like many - computer = necessary for work.

Hopefully I wont have to bother you again, but if I do, I know where to come :-)

Have a fantastic day !

I am very glad that it worked for both of you!

It's a thread like this that makes all the effort here worthwhile.

Thanks for your reactions!

I just joined DAL because of this thread! I tried every restore and repair (including an associate manually deleting explorer.exe&.scf and copying them off the install disk via command prompt safe mode-not too safe!) I tried the reinstall rebuild no-reformat off the boot disk and finally found the technolectual oasis in the desert. I'm sure you've heard M$ says no action is needed! This IS true unless you want to use explorer. I personally prefer PowerDesk anyways but I really hated not knowing what was going on and was a couple Google results from reformatting and reinstalling. Thanx!!!! You guys are good!