Need some help Pllllllleeease....
This is a new problem,, I am using Windows XP Pro SP 2 and have recently changed ISP provider and cannot stay connected to the internet using dial up and modem.
Some background on what I have done so far.....Called BellSouth and had them walk me through settings for Modem as well as Internet settings. They said must be a problem with jack or wiring. Replaced that no help, Then replaced modem and still no help.
I might add here that I have another computer running Windows XP Home Edition with SP2 and have no problem with it at all on same Isp. I was using NetZero before on both and had no problem with either PC. Any suggestions greatly appreciated.

See if there are any relevant (synchronous) entries in your Event Viewer.

Look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
Open the system as well as the application tabs & look for red X errors. Click error line for details.
Post back the source & event id & Description especially of errors that seem to coincide with this issue.
Also check the Information lines that might coincide with this issue.

How to view and manage event logs in Event Viewer in Windows XP

jephree:
Following is the only thing that I found that looked as though it was associated with the problem.
Source-Service Control Manager
Event ID-7023
Description- The IPSEC services Service terminated with the following Error- The Authenciation service is unknown.
Had this several times but none after July 20th of this year
hope this will help

jephree
Do not know what this means but I ran a query on the modem and it says that the last disconnect reason was this-"Disconnect reason is DTR dropped configuration profile."

Here are some search results on that error:

DTR Dropped means just what it says -- the modem disconnected because
it detected a DTR drop at your end. Had you picked up a later disconnect,
then the counters would also have been reset. Perhaps you have
inadvertently set an idle timeout in your software. Check the Internet
applet in the Control Panel.

This is an indication of the modem running too fast for line conditions.
USR modems are bad about that. You are seeing a lot of error correction
taking place with that large number of Blers (Block Errors), Link
Timeouts and Naks, and even one retrain request. You can improve that
considerably by capping off the top speed at a rate that eliminates all
those throughput affecting things. I'd try for a maximum of 5 Blers a
minute. You are running about 37/minute now. First try 49,333 by adding
&U10&N33 in Extra Settings. If that doesn't get you there, then drop it
to 48,000 with &U10&N32. When properly set, you should get maximum
overall data throughput, by eliminating Blers, Naks, Timeouts, speed
shifts, and retrains. Good luck.

Reducing the connect speed may have worked. I have several hours of connect
time so far without a stall. The strange thing is, I tried this previously
when the modem was flashed to V.92 and it did not stop the stalls.

http://groups.google.com/group/alt.c...e8b92474ac8f9d

jephree;
Will try this and post results ASAP,,,,Thank you

jephree:
Tried what you suggested and no help finally dropped speed to 19200 and still drops out. Timeout is set to disconnect after 30 minute idle. strange that it did not do this on NetZero but only on Bellsouth dial up. Could use BellSouth and it would drop out and then go back to NetZero B4 I cancelled it for good and it would connect and stay there until I logged out. I have run Spy-Bot search and destroy and found nothing and I run Spyware Guard when I am on line. I do not believe it to be spyware or malware but, shure is annoying. Do you think I need to do a clean install of the OS (Hope Not) but will if all else fails.

Are the XP Home and XP Pro computers linked into the same modem or are the connections separate?

One possibility since you have the two is to compare their Ipconfig.

start | run cmd

Then type: ipconfig /all

Another thought is perhaps the Pro has some security settings askew. Do you have multiple Users? If so is the behavior the same on all accounts?

Do you log into the built-in Administrator account or a created account?

You can view all accounts via: start | run control userpasswords2

The built in account should not be your user account as it is usually maintained as a fail safe (uncorrupted) account.
Try logging in to that account and see if it makes a difference.

jephree:
There is only two people that use this computer and I log in under the adminstrator account. I logged in under the other user account and it does the same thing.
The thing I do not understand is this....The computer that is working properly when I run CMD and ipconfig/all I get this: All numbers changed to x's by me.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\xxxxx>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : XXXX-computer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter bellsouth.net:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-XX-XX-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : xxx.xx.xxx.xx
Subnet Mask . . . . . . . . . . . : xxx.xxx.xxx.xxx
Default Gateway . . . . . . . . . : xxx.xx.xxx.xx
DNS Servers . . . . . . . . . . . : xxx.xxx.xxx.xx
xxx.xxx.xxx.xx
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\xxxxx>

The computer that I am having problems with returns the following after running CMD...ipconfig/all

"Windows IP Configuration"

I am running an upgrade from Windows 98 to Windows XP on the problem PC.
I am running XP Home Edition on the Other computer (Dell 2400)
Hope this is info you wanted and can use to help me. Thanks again for all your help.

Did BellSouth have you setup a Network Connection on this machine?

Did BellSouth ask you to try ipconfig?