75% of the times that I try to watch videos, I get a white box with a green puzzle piece that says click here for plug-ins or something like that. When I click it, it goes to a window where it supposedly searches for available plugins and finds none. Also, I have copied supplied HTML code for use on my website and get the same result - instead of a regular music video player, I get the white box! And it's not 1 particular site, it's many and most of them!

I don't understand what is going on - once it referred to the Shockwave Player and another time to Windows Media Player - I supposedly have both already installed! I have even checked their websites for the most current versions!

So, what could be the problem? - is anyone familiar with this? I have other "things" going on with my PC (I will be reformatting sometime in the coming weeks-once I have my necessary disks assembled), so it could be related - so that's why I'm checking with you experts first.

Thank you for your help!

Geni

Sounds like you are using Firefox?

What happens when you use IE on the same sites?

Hi Jephree - actually, my Internet Explorer has been so unreliable for so long that I have been using Netscape. It's definitely NOT as good, but at least it performs as it should. (My system has been fried for a while now - waiting on $ and I will buy the Windows installation disks so I can reformat and hopefully be able to utilize the recovery disks that I received from my mfg for my particular PC - that's a whole 'nother issue!)

So, shall I give IE a try at this task to see? (I probably will while I await a response from you!)

Thanks so much - my PC has been nothing but a source of learning how to troubleshoot since I bought it in late December! And, yes, the mfg sent me a box to send them my tower in, but I haven't as yet because I will be without it for 7-14 days and I have 4 websites to run - haven't figured out what to do about that!)

Geni