thanks
here it is
-------------------------------------------------------

OS Information:
PropertyValue
OS Name Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partitio n1
Service Pack 2.0
OS Manufacturer Microsoft Corporation
Windows Directory C:\WINDOWS


Processor:
PropertyValue
Current Clock Speed 3200
Description x86 Family 15 Model 4 Stepping 1
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) 4 CPU 3.20GHz

Current Clock Speed 3200
Description x86 Family 15 Model 4 Stepping 1
Manufacturer GenuineIntel
Name Intel(R) Pentium(R) 4 CPU 3.20GHz


Memory (RAM):
PropertyValue
Bank Label
Capacity 536870912

Total Memory Deteced in Hardware: ~512 MB
Memory Reported to Operating System: 480MB

Disk Drives:
PropertyValue
Description Disk drive
Manufacturer (Standard disk drives)
Model WDC WD800JB-00JJC0
Media Type Fixed hard disk media
Size 80023749120 (~75 GB)
Number of Partitions 1


Installed Printers:
PropertyValue
Name PrimoPDF
Port Name PrimoPort:
Default False
Driver Name PrimoPDF

Name HP PSC 1400 series
Port Name USB001
Default True
Driver Name HP PSC 1400 series

Name BitWare Fax Driver
Port Name BWFAX
Default False
Driver Name Bitwared


Motherboard:
PropertyValue
Manufacturer ASUSTeK Computer INC.
Model
Name Base Board
Part Number
Product P4S800MX
Serial Number xxxxxxxxxxx
Version REV 1.xx


BIOS:
PropertyValue
Manufacturer Award Software, Inc.
Name Award Modular BIOS v6.0
Release Date 20040902000000.000000+000
Version ASUS - 42302e31


Monitor:
PropertyValue
Description Default Monitor
Name Default Monitor
Screen Height 600
Screen Width 800


Keyboard:
PropertyValue
Description USB Human Interface Device


Pointing Device:
PropertyValue
Manufacturer Microsoft
Name Microsoft USB Wheel Mouse Optical


Sound Card:
PropertyValue
Manufacturer Analog Devices, Inc.
Description SoundMAX Integrated Digital Audio
Device ID PCI\VEN_1039&DEV_7012&SUBSYS_810D1043&REV_A0\3&61A AA01&0&17


Video Card:
PropertyValue
Adapter Compatibility SiS
Adapter RAM 33554432
Description SiS 661FX
Installed Display Drivers sisgrv.dll
Driver Version 6.14.10.3571
Driver Date 26/02/2004 7:23:54 PM
Video Mode Description 800 x 600 x 4294967296 colors


DirectX Installation:
PropertyValue
Version 6.03.01.0148


Modem:
PropertyValue
Model Standard Modem
Name Standard Modem

Model Lucent Win Modem
Name Lucent Win Modem

Model Motorola USB Modem
Name Motorola USB Modem

Model Motorola USB Modem
Name Motorola USB Modem #2


Network Adapters:
PropertyValue
Description SiS 900-Based PCI Fast Ethernet Adapter - Packet Scheduler Miniport
Description RAS Async Adapter
Description Packet Scheduler Miniport
Description WAN Miniport (L2TP)
Description WAN Miniport (PPTP)
Description WAN Miniport (PPPOE)
Description Direct Parallel
Description WAN Miniport (IP)
Description Packet Scheduler Miniport
Description Microsoft TV/Video Connection

External Ports:
PropertyValue
External Reference Designator
External Reference Designator
External Reference Designator
External Reference Designator LAN
External Reference Designator USB1
External Reference Designator USB2
External Reference Designator USB3
External Reference Designator USB4
External Reference Designator USB5
External Reference Designator USB6
External Reference Designator PS/2 Keyboard
External Reference Designator PS/2 Mouse
External Reference Designator Parallel Port
External Reference Designator Serial Port 1
External Reference Designator Joystick Port
External Reference Designator MIDI Port
External Reference Designator Line In Jack

Expansion Slots:
PropertyValue
Slot Designation PCI 1
Slot Designation PCI 2
Slot Designation PCI 3
Slot Designation AGP
-------------------------------------------------------

Just to verify: you said: "i had no problem using the same software for same purpose before, and i don't know what has changed."

Is this correct?

I ask because that scan shows you have an on-board 32MB SiS Graphics Chip. With all due respect this is a fairly weak chip especially for any video and or gaming applications.

I would suggest upgrading to an AGP card but that being said we can still try to troubleshoot this.

I will look up that motherboard and search for any driver updates which might help.

Will post back ASAP.

it is correct that i haven't had problems before, and i am disappointed to learn that i have a weak chip installed.
obviously i don't know much about computer hardware but i did specify what i use the computer for when purchasing the pc.
is there anything i can do without upgrading?

Your Graphics chip is SiS 661FX. It is set at 32MB shared RAM

This is why your RAM reports:
Total Memory Detected in Hardware: ~512 MB
Memory Reported to Operating System: 480MB

That chip is using the 32 MB difference. Most contemporary cards use either 128 or 256MB of their own RAM. Having only 32 MB available is limiting but as you say it worked before there must be something else involved. I would just point out that your board does have an AGP 8X slot available for upgrade should you ever wish to purchase a good card. It would be a radical upgrade for @ $100/150 US.

Anyway there might also be a setting in your BIOS Setup that allocates the RAM sharing. You might be able to increase the RAM share up to 64MB which might help.

I also find both a graphics driver update and a BIOS update from ASUS. You might try the Graphics first (it is rather large @ 16.58 (MBytes). It is only recommended to upgrade the BIOS if absolutely necessary.

P4S800MX

http://support.asus.com/default.aspx?SLanguage=en-us

Download: Select Product > Series > Model =

Motherboard > Socket 478 > P4S800MX

SiS graphics adapter Driver 3.59

P4S800-MX Release BIOS 1011

More info on your board specs:

http://www.rjross.com/p4s800mx.html

The SiS chip info:

http://www.sis.com.tw/UD_Data/elibra...661FXP0627.pdf