Shuting down

  1. #1
    Anny is offline Junior Member

    Shuting down

    Hey again. Im in recent troubles with my notebook. It simply shuts down with no reason. I wwent to the event viewer and it says:
    Origin:ANBMService
    Event: 0
    User: N/D

    could u tell me whats wrong? thanks...


  2. #2
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Name Notebook Manager Service (anbmService)
    Command anbmServ.exe
    Status Legit
    Description Related to Acer Notebooks Hardware Monitoring program. Made by OSA_Technologies Inc.

    What is the exact make and model of the laptop?

    Is this a new problem? Were things working OK previously? Any new hardware and or software?

    What happens when it shuts down? Powers Off? Freezes? Error reports Blue Screen? Reboots?

    Is it very hot?

  3. #3
    Anny is offline Junior Member
    Well, the model is Acer Travelmate 2700..is relatively new, i bough it a year and a half more or less. ive had a trouble last year and you guys resolve it for me, but it was related to the drives of the internet modem...but recently ive had a problem and had to format the the note book,and install everything again, even that drives because the net wasn´t workin well.but i though that everything was alright when sudently the computer shuts itself. Turns off, that is, power off. and ive had to clic the start button again pass a few minutes. it doesn reeboot, but when i start again the blue screen appears. yeah...its a fact that this notebook heats a little.

    Thanks again for the help

  4. #4
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Heats a little or gets very hot? The shutdown and slow restart indicate a heat problem.

    Does this happen often? Does it matter what you are doing?

    Are the fans on the bottom clean? Work with it on your lap and note the heat rise. Run videos or games.

    Again the ANBMService might be protecting the CPU from excessive heat.

    http://www.acerpanam.com/synapse/for...ords=&areaid=7

    http://www.acerpanam.com/synapse/for...d=3425#results

    You could try Everest which has a temperature monitor under: Computer | Sensor

    http://www.oldversion.com/program.php?n=everesthome

  5. #5
    Anny is offline Junior Member
    well it gets very hot but now was strange. I didnt work it him all day and now when i was turning it e shuts itself in 6 seconds. it wasn´t hot. then i had to change to the batery, because i was only with AC adapto,and he started. yes the vans are clean. can it be anything else besides heat problems? when he started again the blue screen appear.but i couldnt read what he said.

  6. #6
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Try installing Everest which has a temperature monitor under: Computer | Sensor
    http://www.oldversion.com/program.php?n=everesthome

    If you can get back in to XP change this setting:

    rt. click My Computer then click Properties then Advanced then Startup and Recovery Settings then unclick Automatically restart

    If you have problems booting XP try Safe Mode:

    Try booting into Safe Mode by repeatedly tapping the F8 key after your BIOS POST but before Windows starts.

    Also: look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
    Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
    Open the system as well as the application tabs & look for X errors. Click error line for details.
    Post back the source & event id & Description especially of errors that seem to coincide with this issue.
    Also check the Information lines that might coincide with this issue.

    How to view and manage event logs in Event Viewer in Windows XP


    Otherwise you might try the Recovery process:

    Acer eRecovery Facts

    http://www.acerpanam.com/synapse/for...ords=&areaid=7

  7. #7
    Anny is offline Junior Member
    hey there..sorry my delay...

    the only errors that i saw in the event viewer were this ones:

    Source: DCOM
    Event: 10010

    Source: acpiec
    Event 1

    I dont now what to do more...i even ask the acer support to send me another AC adapter because the old one doesnt charged the battery cooorectly and didnt had the enough strenght to keep the notebook running. So i though that it was broken or it wasnt stablishing the right connection with it..since it gets very hot near the fans and near the connection. what should i do more? is it really the problem the over heat? thanks again

  8. #8
    Anny is offline Junior Member
    another error report:

    Source: Dhcp
    Event: 1000

    **

  9. #9
    jephree is offline ¨*·.¸ «.·°·..·°·.» ¸.·*¨
    Those errors point to the network device.

    The problem was reported on various notebooks and tablet PCs. Some newsgroup posts suggest obtaining the latest ACPI drivers from the notebook manufacturer.

    http://www.acerpanam.com/synapse/for...d=3394#results

    http://www.acerpanam.com/synapse/for...ords=&areaid=7

  10. #10
    Anny is offline Junior Member
    do you rally think that the problem is in the network device? is strange because the ac adapter doesnt stablish connection with the pc, so it doesnt permit to turn on the pc..only with the battery charged.

    What should i do with those sites, what should i download?

    thanks again**

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