I've recently had to put a new hard drive into my EI systems laptop and as a result reinstall everything. The drivers i was given on the recovery cd were very dated so i set about updating them. I thought i had everything sorted but after a couple of hours i get blue screen crashes saying either the problem was caused by my video driver or by an unknown driver. I'm using an SIS 650 motherboard with integrated graphics so went to SIS website and downloaded their latest driver. This didnt solve the problem so i went on some forums and found another SIS 650 driver. this still didnt solve the problem and i'm only able to run my laptop for an hour or two before it crashes once again. I thought it might be a cooling issue because it only happens after an hr or two but i can hear the fan running and all the ventilation slots are clear.

Any help would be appreciated.

Is this the driver that you tried:

SiS UniVGA2 Graphic Driver for Win2000/XP(v2.22)

http://www.sis.com/download/agreement.php?id=155811

Did you uninstall all previous graphic drivers? If not a good step is to Uninstall the Device from the Device Manager then reboot and then install the SiS driver.


What are you doing when it crashes? Or does it matter? Are you gaming? Or does it matter?


Verbatim error messages might help.


Also: look in your Event viewer: rt. click My Computer then click Manage then Event Viewer.
Or: Administrative Tools/Event Viewer or Start/Run/ eventvwr
Open the system as well as the application tabs & look for X errors. Click error line for details.
Post back the source & event id & Description especially of errors that seem to coincide with this issue.
Also check the Information lines that might coincide with this issue.

How to view and manage event logs in Event Viewer in Windows XP

I've look in event viewer for X errors and found the following:

Source: System error
Event ID: 1003
Description: Error code 1000000a, parmeter1 000a0018, parameter2 00000002, parameter3 00000001, parameter4 804e4326

Source: System error
Event ID: 1003
Description: Error code 1000000a, parmeter1 00080018, parameter2 00000002, parameter3 00000001, parameter4 804e4326

Source: System error
Event ID: 1003
Description: Error code 1000000a, parmeter1 ffed0006, parameter2 00000002, parameter3 00000000, parameter4 804f4fb0

Source: System error
Event ID: 1003
Description: Error code 1000007f, parmeter1 0000000d, parameter2 00000000, parameter3 00000000, parameter4 00000000

This is just a selection of errors with similar codes just slightly different parameter values

I've just had another blue screen crash as i was about to create a restore point prior to uninstalling the device. The error report is as follows:

Source: System error
Event ID: 1003
Description: Error code 1000008e, parameter1 c000001d, parameter2 f6d0d994, parameter3 8054ff7c, parameter4 00000000

p.s. you did mean uninstall the DEVICE not just the driver.

Thanks for your help

All those errors indicate either a driver or the associated hardware.

Going back to your original post you might consider going back to your original drivers across the board. In general it is not advised to update drivers unless you are having specific problems with a device.

Especially with Graphics Drivers it is essential to clean out the previous drivers. The best way to do this is uninstall the Device as XP will re-detect it as new on the next boot. Then load the drivers.

Here is a good guide as well although it specifies ATI it applies to all brands of Graphics Cards:

The ati3duag.dll file is part of the drivers for your ATI video card.
Hopefully the issue can be corrected by installing new ones....

Updating video card drivers can solve most gaming issues. Here's some
simple abc's to always keep in mind. a. Shut off download accelerators,
firewalls and antivirus programs when downloading or installing updates;
b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a
c. Make sure you meet the game's minimum video and system requirements;
d. Check for known issues with your video card at the game's web site. :-)

1. Before you update your drivers, I recommend that you update DirectX
from: http://www.microsoft.com/windows/directx/default.aspx

Please look over the ATI articles about their latest driver on the download page.
They list Installation Tips, Fixes, and Release Notes with important information.

2. Download the latest Catalyst driver for ATI Radeon or All in Wonder Card:

Win XP/2000: http://ati.com/support/drivers/winxp/radeonwdm-xp.html
Win 98/Me: http://ati.com/support/drivers/winme/radeonwdm-me.html

3. Save the .exe driver in My Documents\My Drivers\ATI

4. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

5. Click Start / (settings) Control Panel / System / Hardware
Device Manager / expand +Display Adapters / right click on
the adapter, pick "Uninstall", and click No if asked to reboot.

6. Use Control Panel / Add-Remove programs to uninstall the
previous driver (exe)software which may have been installed.

7. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

8. If Windows prompts you to install the adapter, click "Cancel".

9. Double click the ATI driver we saved to My Documents\ My
Drivers\ATI folder in step 3 to install.it. If it complains about
Windows Logo Certification just click "Continue". This is normal.

10. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 800x600 or higher Resolution.

TROUBLESHOOTING:

Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
If any of the Display options are Disabled and you cannot Enable them,
your most likely solution would be to update your Chipset Drivers as per
my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11

Your program might not support dual monitors, or "dual head" video cards
You can disable the extra video output in your display properties control
panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.

Along with your Video card, Sound Cards, Motherboard Chipsets,
and Video Monitors may also require updated drivers. Even your
motherboard's BIOS may need to be updated for compatibility with
your Video card. These steps are listed at: http://NibblesNbitsVideo.tk

Perhaps the old ATI drivers did not completely uninstall. If that's the
case, use these utility to completely uninstall the drivers and go to step 7:
http://www.driverheaven.net/cleaner/ (works for all cards including nvidia)

The latest video drivers sometime don't work with a particular game.
(Check the Video suggestions in the readme.txt file in your game folder/CD)
If there's no suggestions, try an older (WHQL) driver, and/or if you still
experience problems try a Beta driver, or even an Omega driver instead:

BETA Drivers: http://download.guru3d.com/
OMEGA Drivers: http://www.omegacorner.com/

There you have it, if you have any questions feel free to post them! :-)

Windows XP MVP Shell / User Jimmy S.